Thank you for your feedback, Kristie. We collect as much medical information as possible online so our providers can review it ahead of time, but in some states, regulations require a video or phone telehealth visit. We take compliance very seriously and want to ensure our patients receive the best possible care to support them on their weight loss journey. We appreciate your input as we continue working to make the process as smooth and convenient as possible.
Stefani, thank you for sharing your experience—we're truly sorry to hear it didn’t meet your expectations. We understand how important it is to feel heard and supported during a consult, especially when you're feeling anxious about starting a new medication. We’ll be reviewing this internally to ensure our team is providing accurate, compassionate care. We’re glad the cancellation process was smooth. If you're ever interested in trying again or have any other questions, please feel free to contact us directly at (855) 288-8428 or [email protected].
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Yolanda Maddox · 写过 1 条评价 · 体验于 2025-07-01 ·
★★★★★
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GetContrave 回复2025-07-16
Yolanda, thank you for your feedback, and we’re sorry for the delay. If you still haven't heard anything, please feel free to contact us at (855) 288-8428 or [email protected]. We're here to help!
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