GetContrave.com prescribes the #1 prescribed weight-loss brand through a telemedicine consultation and delivers the product directly to your home or office
Is GetContrave legit?
GetContrave (getcontrave.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 88% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 80% of negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and knowledgeable medical staff for making telehealth appointments completely seamless, informative, and remarkably easy to navigate. People consistently appreciate the prompt, professional, and efficient service they receive when scheduling visits and obtaining their necessary prescriptions. Consumers note that providers take their health seriously, offering thorough explanations and answering every question during consultations.
Some reviewers were not happy with customer support, mentioning occasional communication delays, inconsistent assistance, or unhelpful live chat responses. A few people also felt that follow-up communication could be significantly improved after their initial consultations take place.
Auto-generated from all reviews of this business. For reference only.
Decent but needs better communication
The first part, signing up, scheduling and getting the prescription from the virtual appt was great. But then after that there was no communication for almost a week and I had to contact support just to find out what was going on.. twice! It took a week before I received notice it was shipped.
Reply from GetContrave2026-08-28
Nicholas, thanks for sharing your candid feedback. We’re glad to hear the telehealth process went smoothly, but we’re sorry the communication afterward fell short. We know how important it is to stay informed about your order, and you shouldn’t have had to reach out multiple times for an update. We appreciate the feedback and will use it to help improve the experience.
Attentive to detail, informative and not just trying to sell a drug that may not be a good fit. I felt very confident that my best interests were always first.
Reply from GetContrave2026-08-28
Karen, we love hearing that you felt heard and confident in your care! Making sure treatment is appropriate for each patient is always our priority. Thank you for trusting us to support your health journey!
Some support was excellent and I loved it, but it wasn’t consistent. other times when I used the chat to ask a question . immediately the agent disconnected the chat after providing unhelpful response. so it’s not consistently excellent but if you get a good agent, then it’s really good and I do like that y’all kept up with one issue but that’s when I had a good agent that helped me. I think the email contact was better. if I emailed for help instead of trying to do the chat.
Reply from GetContrave2026-08-28
Amber, thank you for sharing such thoughtful feedback. We’re so glad you had some great experiences with our Patient Support team, but we’re sorry the level of support wasn’t consistent. You should feel heard and supported every time you reach out, and we’ll take your feedback about the chat experience seriously as we continue to improve.
Short wait time to talk with someone. Person was able to immediately help me to resolution. Very professional, helpful, and friendly.
Reply from GetContrave2026-06-04
Thank you so much for your kind review, Michelle! We’re so glad to hear you had a short wait time and that our team was able to help resolve your issue quickly. We appreciate you taking the time to share your experience.
I felt PA was thorough and knowledgeable regarding my existing medications and Contrave interactions. Very helpful.
Reply from GetContrave2026-06-04
Thank you so much for the great review, Erika! We’re glad to hear your PA was thorough, knowledgeable, and helpful in reviewing your medications and potential interactions. We appreciate you trusting us with your care.
Katherine was helpful and informative. Using this method to obtain the meds is very helpful
and easy.
Reply from GetContrave2026-06-04
Thank you so much for the 5-star review, Karen! We’re glad to hear Katherine was helpful and informative, and that the process felt easy and convenient. We appreciate you taking the time to share your experience.
Quick and easy procedure. Received my contrave in no time!
C
Carolyn · 3 reviews · Experienced 2026-04-18 ·
★★★★★
Professionalism
Process was made easy
L
Lisa Anderson · 1 review · Experienced 2026-04-15 ·
★★★★★
I truly felt heard and understood.
S
Sam Markofski · 2 reviews · Experienced 2026-04-08 ·
★★★★★
cancelled my order months ago it auto…
cancelled my order months ago it auto renewed anyway. sent back the package and still haven't received a refund.
Reply from GetContrave2026-04-10
Thank you for your feedback, Sam. For privacy reasons, we’re not able to review or discuss account details here.
Auto-refill settings and upcoming orders are visible within your account, and we typically send reminders in advance. That said, we’d be happy to take a closer look at your specific situation. Please reach out to our support team so we can review and clarify what happened.
M
Melissa White · 1 review · Experienced 2026-03-25 ·
★★★★★
Wonderful Dr, pharmacy slow
I really loved the Dr I spoke with. She was really kind and understanding. I would have given 5 stars because of her, she was amazing. The experience was super easy and i was so happy, but I'm still waiting for my script to get shipped and it's been 3 days now.
So 1 star for the pharmacy. 1 star for live chat. Live chat told me they'd get it done yesterday, when I actually gotll someone on there. I've tried chat several times and only once was someone available and we got disconnected. I'm not happy that the pharmacy is holding my script I paid over $300, 3 days ago and now it's the weekend. Funny how they're so efficient until they get your money.
Reply from GetContrave2026-04-10
Thank you for your feedback, Melissa. We’re so glad to hear you had a great experience with the doctor. We’ll be sure to pass that along to her.
We’re sorry to hear about the delay and the difficulty reaching support. That’s not the experience we aim to provide. For privacy reasons, we can’t review order details here, but we’d like to look into this for you. Please reach out to our support team at (855) 288-8428 so we can check the status of your order and help get things resolved.
We appreciate you bringing this to our attention.
T
Tony Napier · 1 review · Experienced 2026-03-24 ·
★★★★★
The customer service and interview were…
The customer service and interview were very professional
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