Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for their prompt replies, polite attitude, and truly exceptional assistance when dealing with various inquiries. Consumers consistently note that staff members handle everyday concerns with great care, often resolving any ordering issues quickly, kindly, and very professionally.
Some reviewers were not happy with the delivery times, explaining that packages sometimes took many weeks to arrive or experienced frustrating tracking problems. Furthermore, a few people mentioned receiving broken items such as glass canisters or other fragile goods that arrived completely damaged. Despite these shipping flaws, buyers generally appreciate the willingness of the agents to send quick replacements.
I placed an order for 2 knives on December 5th and still haven't received any kind of information about shipping and am just hoping I even get them at this point
grand-kitchen.com 回复2025-12-15
Dear Jesse
We sincerely apologize for the extended period of inactivity in your tracking information. We understand the anxiety and inconvenience this may cause, and we take your order status very seriously.
Due to the multiple carriers involved in cross-border shipping, there may be a brief information lag during package transfer or customs clearance. Please be assured that we have initiated internal follow-up procedures to assist you in contacting the shipping company to verify your package's current status.
If it is convenient for you, please contact us via the email address below, and we will prioritize your response.
Customer Service Email: [email protected]
We promise to continue tracking your package until it is delivered. We hope you will appreciate our dedication and commitment.
Wish you all the best!
Best regards
Olivia
Great experience with this company. Communication is very open. Product is perfect.
grand-kitchen.com 回复2025-12-15
Dear Patricia
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
My order arrived damaged. I sent an email to customer service and they quickly responded. They're sending a replacement set for no charge, which is great service, although I haven't received the new set yet.
grand-kitchen.com 回复2025-12-05
Dear Barbara
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
The first package I received most of the pieces were broken. I contacted the company and was given a replacement which arrived just fine. I love my product. Thank you for great customer service
grand-kitchen.com 回复2025-11-27
Dear Bonnie
Thank you sincerely for your trust in our replacement service.
We always strive for quick response and efficient processing, ensuring a smooth and timely reissue process for your peace of mind and satisfaction.
📦 Your positive feedback is our greatest encouragement to the quality of our service. We will continue to optimize our processes and strive to provide every customer with a worry-free shopping experience.
Thank you again for your support and trust, and wish you a happy life!
Best regards
Olivia
Dear Eric
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I am disappointed in you for not communicating with me as to why my replacement merchandise is taking so long.
grand-kitchen.com 回复2025-11-26
Dear Gloria
Thank you very much for your feedback
Due to a recent surge in inquiries, some information processing has been delayed.
Please send the order number to the following email address and I will handle the problem for you first
Customer Service Email: [email protected]
We value your feedback and trust and will continue to improve to provide a more efficient and considerate service experience.
Best regards
Olivia
I have ordered the 2 sets of the canisters and have been waiting 6 weeks. After reading the reviews I am extremely nervous that they will come broken. What the heck you would think with all the complaints about damaged goods they would do a better job with packing materials.
grand-kitchen.com 回复2025-11-24
Dear Bobbie
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
This company is too slow in replacing my defective merchandise.
This company is much to slow in respond to me a dissatisfied customer. I would like to use my newly bought merchandise but my set is not complete without my replacements.
grand-kitchen.com 回复2025-11-19
Dear Gloria
We take your situation very seriously and solemnly promise:
✅ We have optimized our service response process and are committed to shortening wait times for every customer.
We sincerely hope that this experience will not affect your overall perception of our brand. If you require further assistance, please feel free to contact us through any of the following methods:
📧 Customer Service Email: [email protected]
We always value your feedback and appreciate the opportunity to improve. We will take action to fulfill our promise and strive to provide you with a more trustworthy service experience.
Best regards
Olivia
I ordered a canister set and one was damaged.
I contacted the manufacturer immediately. Luna was very helpful and concerned and replaced the damaged container for me. Thank you !!!
grand-kitchen.com 回复2025-11-20
Dear Linda
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Dear Ruth
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
The canisters arrived with one of them being broken. When I contacted customer service they replied within 24hrs. I am still waiting for the replacement canister to arrive. I think the only thing that could use improvement is the shipping packaging. My package was beat up pretty good. Other than that, the canisters are AWESOME!
grand-kitchen.com 回复2025-11-18
Dear Missy V
We are deeply sorry that the packaging you received was damaged.
We appreciate your understanding and understanding, as the product was not noticeably damaged. We will improve the packaging in the future.
If the damaged packaging causes any problems for you, please feel free to contact us for after-sales service:
📧 Customer Service Email: [email protected]
We will do our best to provide you with appropriate assistance and look forward to providing you with a more secure and enjoyable shopping experience in the future.
Best regards
Olivia
The product I ordered arrived damaged and unusable. I worked with customer service for another item to be shipped to me. Five stars for their willingness to replace the damaged items.
grand-kitchen.com 回复2025-11-18
Dear Jeff
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I contacted Grand-Kitchen, about my order, one of the containers were damaged, I sent pictures of the container.. and asked for a replacement,
they said they would sent out a replacement, and have it packaged better... Now that is Great customer service.... Thank you Grand-Kitchen
grand-kitchen.com 回复2025-11-18
Dear Tamara
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
They responded to my request when 2 items were cracked. They are sending replacements.
grand-kitchen.com 回复2025-11-18
Dear Pamala
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Mia was very helpful with my problem I was having. She was very courteous and took care of the problem very quickly. I greatly appreciated all of her help.sf
grand-kitchen.com 回复2025-11-18
Dear Susan
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
The best part of this experience was the customer service! I had an issue and MIA went above and beyond to help fix it! I am thoroughly impressed with her!
grand-kitchen.com 回复2025-11-18
Dear John
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Product was damaged in transit and they were super quick to resolve.
grand-kitchen.com 回复2025-11-18
Dear Lorraine
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
It took a little while to receive my container set but I was kept up to date throughout. The items were as advertised. One was cracked when it arrived. I emailed the company and they immediately responded they would send a replacement.
grand-kitchen.com 回复2025-11-18
Dear Tricia
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
UPDATE: I am changing my review to 1 star. After trusting the company to do what they said and replace my broken canisters, as of 16 December I have received nothing. After multiple contacts, their website does not indicate a new shipment, and no tracking information has been received.
Original: I ordered 2 sets of their airtight canisters and both sets arrived damaged. I emailed customer service and they immediately agreed to ship new containers.
I am hoping the replacement sets do not take as long to get here as the original order, or I will miss Christmas.
While shipping was lacking, customer service has been easy to deal with.
grand-kitchen.com 回复2025-11-18
Dear Diana
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Although there was damage they quickly are solving it to my satisfaction. So am very happy with the product.
grand-kitchen.com 回复2025-11-18
Dear Kay
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
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