Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for their prompt replies, polite attitude, and truly exceptional assistance when dealing with various inquiries. Consumers consistently note that staff members handle everyday concerns with great care, often resolving any ordering issues quickly, kindly, and very professionally.
Some reviewers were not happy with the delivery times, explaining that packages sometimes took many weeks to arrive or experienced frustrating tracking problems. Furthermore, a few people mentioned receiving broken items such as glass canisters or other fragile goods that arrived completely damaged. Despite these shipping flaws, buyers generally appreciate the willingness of the agents to send quick replacements.
I had a problem with an item broken in shipping. I reported this to store and they replaced item promptly. Love my baking set.
grand-kitchen.com 回复2025-11-18
Dear Barbara
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Dear LaQuita
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Dear Roxanne
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Although a couple pieces arrived damaged, customer service has been very responsive very quickly and will expedite the replacement. The remaining pieces are excellent quality and design.
grand-kitchen.com 回复2025-11-13
Dear Christy
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Mia was a huge help !!!
I ordered a flipper knife from a facebook add and was connected to Grand kitchen, and completed the order , and was super happy when the knife only took 20 days to get to me , huge bonus!!! The knife turned out to be a knockoff of another brand so I wanted return it . Mia was the one who got it done for me , she emailed me almost every day , and even said she was able to negotiate a deal with her supervisor where they would allow her to offer a 50 % refund and I would keep the knife , and she would only pay 20% of her own money , and the company would pay 30% !? I can’t thank Mia enough ! Thank you
grand-kitchen.com 回复2025-11-12
Dear Jeff
Thank you very much for your high regard for mia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to mia, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
After finally sending pictures and also letting you know how much shipping the damaged items back, you were quick to let me know that you would replace the items. I canceled my complaint with pay pal. Thank you.
I will anxiously await replacement items.
Thank you
grand-kitchen.com 回复2025-11-12
Dear Joyce
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Had an issue with the product and it was taken care of right away
grand-kitchen.com 回复2025-11-08
Dear Sandra
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
My products were damaged upon receipt. However, customer service has been very helpful in getting me replacements. I appreciate the prompt customer service help from Mia.
grand-kitchen.com 回复2025-11-08
Dear Shelly
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Mia you were great and handle my concern with great care and concern. I appreciate your effort in handling this matter with prompt attention. I realize shipping and packaging are sometimes out of your control, but things need to be handled with care. You resolved my issue and again I thank you
grand-kitchen.com 回复2025-11-07
Dear Lorna
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
My set arrived and my husband who has been or Cook for 41 years feel in love with them! He said they are the best containers/canisters we've had!
The brown sugar container was broken. I took pictures and sent them in. Customer Service responded promptly and a new container was sent within one week. I was impressed with how personable the back and forth emails were. They made me feel like the broken container was the worst thing that could have ever happened. All Customer service should be like this!
grand-kitchen.com 回复2025-11-07
Dear Kae
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
My experience with this company was outstanding. The staff was educated and aware of my needs. They were very helpful and dedicated to assisting me with my needs. Im looking forward to further business transactions with them in the future.
grand-kitchen.com 回复2025-11-06
Dear Kaalil
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Dear Constance
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I was so disappointed when my 6pc Bakers set arrived damaged in shipping, I emailed customer support & Luna responded immediately saying they’d ship me replacements. Response time to email, 100%, satisfaction with fix for my problem 100%, Haven’t received replacements yet, but very anxious to receive them!
grand-kitchen.com 回复2025-11-06
Dear Angie
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I received my order, but 2 of them were cracked. I sent an email explaining which ones were, and I’m receiving replacements!
grand-kitchen.com 回复2025-11-06
Dear Shal
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Mia responded very quickly with my issue and was very nice to work with!
grand-kitchen.com 回复2025-11-06
Dear Susan
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
The containers are amazing. I like that they are clear so I can see what I have left in each. The seals are nice so things should stay fresh.
Customer service is excellent. Two arrived broken and they agreed to send replacements right away.
I will be buying more.
grand-kitchen.com 回复2025-11-06
Dear Jane
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I received an immediate reply when I contacted the company regarding a damage product and was assured that I would be receiving a replacement in the very near future. This is the kind of customer service that leads to repeat customers.
grand-kitchen.com 回复2025-11-04
Dear Gina
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
When I received the merchandise I was happy to get them but upon inspection some were damaged so I sent an email to you about the damage and got a satisfactory response right away.
grand-kitchen.com 回复2025-11-04
Dear Gloria
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Dear chanda
Hello! We are very pleased that our product met your expectations and thank you for your recognition of our honesty and integrity.
✅ Product consistency with description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support, and we look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
Item came cracked possible due to making handlers but they made it right
Replacing product due to bad mail handling
grand-kitchen.com 回复2025-11-04
Dear Marina
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
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