Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for their prompt replies, polite attitude, and truly exceptional assistance when dealing with various inquiries. Consumers consistently note that staff members handle everyday concerns with great care, often resolving any ordering issues quickly, kindly, and very professionally.
Some reviewers were not happy with the delivery times, explaining that packages sometimes took many weeks to arrive or experienced frustrating tracking problems. Furthermore, a few people mentioned receiving broken items such as glass canisters or other fragile goods that arrived completely damaged. Despite these shipping flaws, buyers generally appreciate the willingness of the agents to send quick replacements.
Customer service is where it counts for me. Mia did an outstanding job for me! The knives are awesome and that was the cherry on top.
grand-kitchen.com 回复2025-09-26
Dear Steve,
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
The team helped me out with my issue with no problem ( I doubled ordered). The customer service was outstanding.
grand-kitchen.com 回复2025-09-26
Dear Benjamin,
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Mia was great, she really committed well and kept me feeling like I had not been forgotten! Thank you Mia for your excellent service and for helping me to get my order filled!
grand-kitchen.com 回复2025-09-26
Dear Darren,
Thank you very much for your high regard for Mia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Mia, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
The representative was very attentive to my questions and gave fast accurate responses.product is top notch. Buying another one as we speak!
grand-kitchen.com 回复2025-09-26
Dear Chris，
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
Great design and quality at a good price. The shipping took a bit longer than expected but customer service was right there and quick to respond.
grand-kitchen.com 回复2025-09-26
Dear Brock,
We are delighted to see that you appreciate our reasonable prices and value for money.
💰 Your approval is the greatest encouragement to our product positioning and service philosophy. We will continue to optimize our costs and supply chain to offer more high-quality, affordable products.
If you have any questions or suggestions in the future, please feel free to contact us. We will be happy to serve you.
Thank you again for your support and trust. I wish you a happy life!
Best regards
Olivia
Dear Jordan,
Hello! We are very pleased that our product met your expectations.
✅ Product consistency with the description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support. We look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
Quick response and went above and beyond what I was asking for. Great experience.
grand-kitchen.com 回复2025-09-26
Dear Jason,
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Shipping Issues But Customer Service comes through
Didn't start off good with how long it was taking to receive the knife. But finally after a few emails, Customer Service representative Mia, helped me out and provided me with updates and followed up with the shopping company. For my troubles she offered me a discount too.
Thank you again Mia.
grand-kitchen.com 回复2025-09-26
Dear Jeffrey,
Thank you very much for your high regard for Mia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Mia, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
They had no problem replacing my order when it arrived broken. Other than the broken stem, it was beautifully crafted.
grand-kitchen.com 回复2025-09-16
Dear Magen,
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I really liked how the Jaguar came out. Took a little longer than I had anticipated but Mia was wonderful helping me out and keeping me updated on how the shipment was doing. Mia was very kind with her customer service and responding quickly to any questions I may have had
grand-kitchen.com 回复2025-09-16
Dear Jennifer,
Thank you very much for your high regard for Mia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Mia, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Shipping was delayed or messed up but they handled the reshipment and followed up with emails on the progress.
grand-kitchen.com 回复2025-09-09
Dear Customer,
Thank you sincerely for your trust in our replacement service.
We always strive for quick response and efficient processing, ensuring a smooth and timely reissue process for your peace of mind and satisfaction.
📦 Your positive feedback is our greatest encouragement to the quality of our service. We will continue to optimize our processes and strive to provide every customer with a worry-free shopping experience.
Thank you again for your support and trust, and wish you a happy life!
Best regards
Olivia
This company is wonderful!!!! I contacted them because I was missing a wood dowel. They immediately shipped me out right away a brand new one and told me to keep the old one!! They were very empathetic and I was treated wonderfully and professional!!!
grand-kitchen.com 回复2025-09-09
Dear customer,
Thank you very much for your appreciation of our handling of this issue.
We always adhere to the principles of efficient and professional service to ensure your shopping experience is smooth and worry-free. Your approval is the greatest encouragement and motivation for our team.
🛠️ We will continue to optimize our service processes and improve processing efficiency, striving to provide you and all our customers with even better support.
Thank you again for your trust and support, and wish you a happy life!
Best regards
Olivia
Apparently my order was lost, perhaps by USPS. This Company shipped a replacement, received 08/27.
Problem rectified.
Thank you.
A great knife! Fast action with safety factors installed.
grand-kitchen.com 回复2025-09-09
Dear Customer,
We are delighted that you find our products to be excellent value for money. Your recognition is the best reward for our ongoing pursuit of high quality and value for money.
🌟 Your satisfaction will inspire us to continuously improve our products and services, striving to bring more trustworthy and high-quality products to every customer.
Thank you again for your support and review. I wish you a happy life!
Best regards
Olivia
I will admit that shipping took a little longer than expected but I am perfectly fine with that because each time I reached out for information on my order, I received a super quick response from Mia and was assured everything was fine but they were just behind because the knife I ordered was a popular item. She offered to update my package to priority shipping but I declined because I felt it was unnecessary. The knife is great quality and I am super happy with it!
grand-kitchen.com 回复2025-09-09
Dear Customer,
We are delighted that you find our products to be excellent value for money. Your recognition is the best reward for our ongoing pursuit of high quality and value for money.
🌟 Your satisfaction will inspire us to continuously improve our products and services, striving to bring more trustworthy and high-quality products to every customer.
Thank you again for your support and review. I wish you a happy life!
Best regards
Olivia
I finally got the knife. The shipping was the worst part. Other than that the blade pretty sharp. It seems like a good quality weight. But I haven’t had it long enough to speak to durability. I do love the way it feels. The blade is super smooth opening and closing. And it looks and feels like quality. It does not look or feel like a 30$ knife. Time will tell. But if you can be patient with shipping it seems as good as anything I could have bought in a local store.
grand-kitchen.com 回复2025-09-09
Dear Customer,
We are delighted that you find our products to be excellent value for money. Your recognition is the best reward for our ongoing pursuit of high quality and value for money.
🌟 Your satisfaction will inspire us to continuously improve our products and services, striving to bring more trustworthy and high-quality products to every customer.
Thank you again for your support and review. I wish you a happy life!
Best regards
Olivia
Shipping took a while from going over seas and was shipped different color accent. Was orange and ordered red with jade handle. They refunded me 15% to fix the error. Definitely recommend getting a knife from them. Very communicative and responsive in a timely manner. Great customer service.
grand-kitchen.com 回复2025-09-09
Dear Customer,
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Ordered my knife and got it in 3 weeks and the knife was in perfect condition and works amazing.
grand-kitchen.com 回复2025-09-09
Dear Customer，
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
***Update: Finally received *** 8/25/25
The knife finally arrived. For knife quality, I will rate it 5 stars. It is well balanced and very sharp. Seems to be well made.
Now, back to the receiving part. You have work to do Grand-Kitchen. 1.5 months to receive it is, shameful, especially when you don't update anyone. I had to reach out and get you pissed off to respond. Work on material delays, shipping and PR.
grand-kitchen.com 回复2025-09-09
Dear Customer,
We are delighted that you are satisfied with our product. We sincerely apologize for the inconvenience caused by the delayed delivery time.
We are implementing a series of proactive measures to continuously optimize your delivery experience.
If you still have questions about your order status, please feel free to contact us. We will do our best to assist you:
📧 Customer Service Email: [email protected]
I hope to welcome you back with even better service in the future.
Best regards
Olivia
Dear Richard ,
We sincerely apologize that your shopping experience did not meet your expectations.
We are committed to providing every customer with satisfactory products and services. If you encounter any issues with your order, including shipping, product quality, or after-sales service, please contact us at [email protected] and provide your order number. We will verify and address the issue promptly.
Your feedback is crucial to improving our service. Thank you for your understanding and patience.
Best regards
Olivia
When my item finally arrived after waiting one month (I had no idea this was a Chinese company or I would not have ordered), I received the wrong item. I emailed and received a response waiting a week and was told that it was correct - which it was not! The craftsmanship of this item was also purely pathetic!! Mia finally offered me a 10% refund or 20% off next order…. I never intend to order from this Scam of a company again!!!! They are horrible!!!! I wouldn’t have given any stars if I could have done that!!!! I
grand-kitchen.com 回复2025-08-02
Dear Brenda,
Thank you for taking the time to share your valuable feedback. We are deeply sorry that your shopping experience did not meet your expectations.
Regarding after-sales service, if you have any objections to the resolution, please feel free to contact our customer service team. We will do our best to find a more appropriate solution for you.
You can contact us via the following email:
📩 [email protected]
We value every customer's feedback and trust, and will continue to strive to improve product quality and information transparency to provide a more reliable and secure service experience.
Once again, we sincerely apologize for the inconvenience caused and thank you for your understanding and understanding.
Best regards
Olivia
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