Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for their prompt replies, polite attitude, and truly exceptional assistance when dealing with various inquiries. Consumers consistently note that staff members handle everyday concerns with great care, often resolving any ordering issues quickly, kindly, and very professionally.
Some reviewers were not happy with the delivery times, explaining that packages sometimes took many weeks to arrive or experienced frustrating tracking problems. Furthermore, a few people mentioned receiving broken items such as glass canisters or other fragile goods that arrived completely damaged. Despite these shipping flaws, buyers generally appreciate the willingness of the agents to send quick replacements.
Like an egghead, I ordered a knife but somehow the order picked up an old delivery address.
As stated on their website they said to send a note to customer service. I did that over the weekend and expected nothing.
Well, this morning Mia messaged that she would update the order with my current address with a very kind and understanding demeanor.
So my knife is on its way. Yay!
grand-kitchen.com 回复2025-08-02
Dear Robert ,
Hello! We are very pleased to learn that you are satisfied with the service attitude of our customer service team and recognize our friendly and enthusiastic communication.
💬 Your affirmation is the best encouragement for our team, and will also motivate us to continue to improve our service level to ensure that every customer can have a pleasant and secure shopping experience.
If you have any questions in the future during the purchase or use of the product, please feel free to contact us, we will continue to provide you with professional support.
Contact information: Customer service email: [email protected]
Thank you again for your trust and recognition, and wish you a happy life!
Best regards
Olivia
Friendly and helpful staff, they kept me informed about the shipping status, did not make promises they couldn't keep
grand-kitchen.com 回复2025-08-02
Dear Cindy,
Hello! We are delighted that you are satisfied with our excellent service. We always adhere to the "customer-centric" service philosophy.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Contact Information: Customer Service Email: [email protected]
Thank you again for your evaluation and support. We wish you a happy life!
Best regards
Olivia
Well, I wish I had seen this site before I ordered from grand-kitchen. I saw an ad for a mesh nebulizer and thought it would be great for travelling. I am 70 years old visit my family often.
The first time I tried the nebulizer I put in batteries. Tried several different times and could not get it to work. I then used the power cord they supplied. Worked pretty well and served it's purpose 10 or so times. Loaded it with my prescription and it wouldn't work. I tried several charger cubes even a new one but to no avail. Wouldn't produce anything. No little light. So, I emailed them. They wanted descriptions and what happens. After a few back and forth messages they wanted photos of the nebulizer and a video of it not working. I only have an old laptop that does not take photos or video to send. After I explained that the said they could offer me a 10% refund which amounted to $2.29. what a joke of a company. Never again.
grand-kitchen.com 回复2025-06-21
Dear customer, hello:
Thank you very much for sharing your shopping experience in detail. We are deeply sorry that the product did not meet your expectations, especially when you needed to use it during your trip but encountered problems.
Regarding the problem that the atomizer you reported cannot be used normally, our after-sales team does need to collect relevant information (such as pictures or videos) during the processing process in order to accurately judge the product status and provide appropriate solutions. However, we also fully understand that your current equipment conditions are limited and you cannot complete the relevant operations.
To ensure that the problem can be properly resolved, we sincerely invite you to contact us through any of the following emails, and we will arrange for a specialist to provide you with further assistance and a more reasonable compensation plan:
Customer Service Email:[email protected].
Customer Service Director Email:[email protected].
We attach great importance to the opinions and feelings of every customer, and your feedback is very important for us to improve our service. Thank you again for your understanding and patience, and we look forward to the opportunity to bring you a better shopping experience.
—— Customer Service Director Leah
DO NO DO BUSINESS WITH THIS COMPANY.
Deserves less than 1 star. I ordered a portable nebulizer, paid and was sent a bogus tracking number. Product never received, contact emails never returned, no phone contact.
grand-kitchen.com 回复2025-06-21
Dear customer, hello:
Thank you very much for your feedback. We apologize for your failure to receive the ordered goods and the inconvenience you felt during the contact process. We understand your disappointment with this shopping experience very much and attach great importance to it.
Regarding the invalid logistics tracking number and the unanswered email you mentioned, we will immediately conduct an internal investigation and find out the specific reasons. The unanswered email was due to a system failure, which we have now fixed. You can contact us at any of the following email addresses, and we will arrange a specialist to inquire and handle it for you as soon as possible, and provide reasonable solutions such as refund or reissue according to the situation:
Customer Service Email:[email protected].
Customer Service Director Email:[email protected].
We are always committed to providing timely, professional and responsible services to every customer. If this service does not meet your expectations, we sincerely hope to have the opportunity to improve it and properly solve the problem for you.
Thank you for your understanding and tolerance, and look forward to hearing from you so that we can help you as soon as possible.
—— Customer Service Director Leah
Do not order from this company! I ordered a garden weeding tool and received by email an order confirmation with tracking number. The product was coming USPS from China. USPS sent me a notice that the company used "Counterfeit Postage" and the package was seized and would not be delivered. In addition, I kept getting spam from Grand-Kitchen saying I had not completed my order. What? I was already out the cost of one order on my credit card! Were they trying to double-bill me?
grand-kitchen.com 回复2025-06-21
Dear customer, hello:
Thank you very much for sharing your shopping experience and we deeply apologize for the trouble and anxiety caused by it. We have attached great importance to the logistics postage problem and repeated email reminders you mentioned, and will immediately investigate.
First of all, we regret that you received the notification about "abnormal postage". We always strictly abide by the postal regulations of various countries and will never take the initiative to use any informal postage. Such problems may be related to operational errors in the logistics carrier link. We will fully cooperate in the investigation and hold you accountable.
At the same time, for the repeated order reminder emails you received, we initially judged that it was sent by the system by mistake, not repeated deductions. To avoid doubts, you can contact us through the following emails to verify the order status and billing situation. We promise that we will never make any repeated deductions without the customer's authorization.
Customer Service Email: [email protected]
Customer Service Director Email: [email protected]
We once again sincerely apologize for this unpleasant shopping experience and sincerely hope to have the opportunity to properly handle this matter for you and restore your trust in us.
—— Customer Service Director Leah
Wish I had come here before I ordered in December. I placed an order and I still have not received it. Customer service is non existent. They respond with what you already know. The item is sitting somewhere
grand-kitchen.com 回复2025-06-21
Dear customer, hello:
Thank you very much for your message. We are deeply sorry for the delay in receiving your order and the poor service experience, and we attach great importance to your feedback.
Regarding the logistics stagnation, we have been fully investigating the transportation progress of the relevant orders, and will further strengthen the communication efficiency with logistics partners to avoid similar situations. We fully understand your inconvenience and disappointment, and sincerely hope to handle it properly for you as soon as possible.
If you need further assistance, please feel free to contact us at the following email addresses:
Customer service email: [email protected]
Customer service director email: [email protected]
We promise to take every customer's voice seriously and strive to improve service quality. Thank you for your understanding and support.
—— Customer Service Director Leah
If I could give a negative star rating I would. I fell victim to their 5 n 1 blade food grater and received their 3 n 1. I ordered two, one for me and one for my daughter’s Christmas present. I had no idea this was coming from China. I should have done more research. I sent them a screen shot of my receipt, photos of what I received, and photos of what they advertised. Through multiple emails, they argued with me and said I received the correct order because the boxes are clearly marked. They said I could return it but shipping rates to China were expensive. They also told me I could keep my product and they would refund 10%. They also offered me a 15% discount if I wanted to purchase a new one. I do love what I received, however, I did not receive what I ordered. Those people don’t know how to tell the truth. They have been groomed to do nothing but lie. They will never receive another penny of mine. I am sooooo looking forward to more items being made in the US!
grand-kitchen.com 回复2025-06-21
Dear customer, hello:
Thank you very much for sharing your detailed shopping experience. We apologize for the trouble caused by the goods you received not meeting your expectations. We understand that this order is of special significance to you and your family, so we attach great importance to your feedback.
Regarding the questions you raised, our customer service team may not fully respond to your expectations during the communication process. We sincerely apologize for this and will further review our internal communication and service processes and strive to improve them.
If you still have questions or need follow-up support, please feel free to contact us and we will continue to follow up for you:
Customer service email: [email protected]
Customer service director email: [email protected]
We promise to listen carefully to every customer's voice and strive to provide you with more trustworthy services.
—— Customer Service Director Leah
Ordered an item on Dec 20th and today Feb 2nd still item hasn't been received. Super terrible company, all they want is your money 😠
grand-kitchen.com 回复2025-06-21
Dear customer, hello:
Thank you very much for your message. We are deeply sorry for the trouble caused by your long delay in receiving your order and sincerely apologize for your inconvenience.
We attach great importance to such delays and have launched a comprehensive investigation of relevant logistics links, striving to provide you with clear processing results as soon as possible. We will also continue to optimize the service process to protect the rights and experience of every customer.
If you need further assistance, please feel free to contact us at the following email addresses:
Customer Service Email: [email protected]
Customer Service Director Email: [email protected]
We promise to take your feedback seriously and do our best to handle it for you properly.
—— Customer Service Director Leah
Terrible company, ordered an item that came in damaged and broken, they will not refund me unless I return it at my own cost to China for more that my order total. Also paid for shipping insurance, but I guess that was a scam too. Then they only offered to refund me 10%, then 15%, then 20%, then 30% refund over many many emails. DO NOT BUY FROM THEM.
grand-kitchen.com 回复2025-06-21
Dear customer, hello:
Thank you very much for your feedback. We are deeply sorry for the inconvenience you received during the damaged goods and after-sales processing.
We fully understand your dissatisfaction and seriously reflect on the shortcomings in the processing. Regarding product damage and insurance mechanism, we will further optimize the after-sales policy to ensure that similar situations are resolved more efficiently and transparently.
If you still need assistance, please feel free to contact the following email address at any time. We will continue to follow up and provide support:
Customer service email address: [email protected]
Customer service director email address: [email protected]
We promise to listen carefully to the voice of every customer and continuously improve the quality of service. Thank you for your understanding and tolerance.
—— Customer Service Director Leah
I fell victim to the old bait and switch. I ordered the beige 5 in 1 rotary grater based on the video I had seen on FB. Well, what do you know? It was the only one that did not come with 5 sets of blades. Customer service was less than helpful by telling me about the expensive cost of return shipping. I had to ask on 3 separate occasions for a return mailing address. I decided to get rid of that one and order one with the correct number of blade sets.
grand-kitchen.com 回复2025-06-21
Dear Customer, Hello:
Thank you for your feedback on our products and services. We sincerely apologize for the inconvenience and trouble caused by the product you received not being in line with the promotion. We attach great importance to your opinions and have reported the relevant situation to the relevant departments, and strive to improve product information and service processes.
If you have any questions or need further help, please feel free to contact us at the following email addresses, and we will wholeheartedly provide you with support and solutions:
Customer Service Email: [email protected]
Customer Service Director Email: [email protected]
Thank you for your understanding and support!
—— Customer Service Director Leah
Ordered a coffee cup with wording. Paid $26, received a plain cheap cup. I let them know immediately. Refused return refused refund. They offered me a 20% discount on future purchases. Why would I order again, give you more money if you didn’t get it right the first time and refuse to fix your mistake? I filed a complaint with my card issuer and am now letting others know to not waste your money!!
grand-kitchen.com 回复2025-06-21
Dear customer, hello:
Thank you for your feedback on this shopping experience. We are deeply sorry for your failure to receive the expected goods and the dissatisfaction caused by after-sales communication.
We attach great importance to the questions you raised and sincerely apologize for not meeting your expectations in time during the processing. Regarding the wrong delivery of goods and compensation methods, we will carefully review and further improve the quality inspection and after-sales service mechanism to avoid similar situations from happening again.
If you still have questions or need further assistance, please feel free to contact us at the following email addresses, and we will do our best to provide you with support:
Customer service email: [email protected]
Customer service director email: [email protected]
Thank you for your valuable comments. We will continue to improve our services with a more rigorous attitude and hope to have the opportunity to regain your trust.
—— Customer Service Director Leah
Wish I could give zero stars! Their ads are deceiving. I ordered 5-in-1 chopper (10 blades) but got 3-in-1 (only 6 blades). I ordered beige, and according to them, that color only comes in 3-in-1. It does not say that in the ad and my confirmation clearly says 5-in-1 beige. Their video even demos the beige, showing 10 blades. All I get are apologies for not getting what I expected, no mention of them not sending me what I paid for. I simply asked that they send the additional blades, but of course they can’t do that. They continually insulted my intelligence by telling me I ordered the wrong thing then had the audacity to offer a paltry percent off if I reordered the “correct” item. They will never get another penny from me and I suggest BUYER BEWARE for anyone else contemplating a purchase from them. DON’T DO IT!
grand-kitchen.com 回复2025-06-21
Dear Customer, Hello:
Thank you for your feedback on our products and services. We apologize for the problem that the product you encountered did not match the advertisement description. We attach great importance to your opinions and have reported the relevant situation to the product and operation team, and are committed to optimizing the accuracy of product information and service experience.
If you have any questions or need further help, please feel free to contact us at the following email addresses, and we will wholeheartedly provide you with support and solutions:
Customer Service Email: [email protected]
Customer Service Director Email: [email protected]
Thank you for your understanding and support!
—— Customer Service Director Leah
Customer service is nothing! There's no such thing! I ordered a food grater with multiple blades. What a joke, they won't shred or slice anything. The food gets bound up in the cup. Suction cup won't hold. It's a total piece of crap I wasted $35 plus on. Took forever to get it, too. Can't find a way to return it, either. But would probably cost a fortune to return Don't buy from this company. They'll rip you off. You'd have better luck, prices and customer service through Temu. Seriously!
grand-kitchen.com 回复2025-06-21
Dear customer, hello!
Thank you very much for taking the time to give us feedback on your shopping experience. We sincerely apologize for the problems you encountered during the use of our products and services. Please rest assured that we attach great importance to the opinions and suggestions of every customer and are committed to continuously improving product quality and customer service levels.
Regarding the inconvenience of using the food grater and the suction cup problem you mentioned, we understand your troubles very well. In order to better help you solve the problem, please feel free to contact our customer service team or customer service director through the following emails. We will do our best to provide you with a satisfactory solution:
Customer service email: [email protected]
Customer service director email: [email protected]
Looking forward to your letter, thank you for your understanding and support!
I wish you a happy life!
—— Customer Service Director Leah
The company gets no stars. Only !!*%. Full scam. They advertise item they do not even sale. I have confirmation of order with photos of items (stolen from the actual creator). Company rep has offered everything but an egg roll or an actual refund. Discounts of 15% off three other websites then 20% off. Told me it would cost me at least $50 to ship product back to them. Would love to tattle on social media where website was on a reel advertising items but they were a Christmas gift and i don’t want my friend to know. I am actually buying from real creator now. I would love to WHIP Ava’s ass or whoever I’m talking to. People = 💩
grand-kitchen.com 回复2025-06-21
Dear customer, hello!
Thank you for your valuable feedback. We are deeply sorry for the problems you encountered during this shopping experience. Please rest assured that we attach great importance to the voice of every customer and are committed to providing authentic, high-quality products and sincere services.
Regarding the doubts and troubles you raised, we very much hope to communicate with you further, understand the details and properly resolve them for you as soon as possible. You can contact our customer service team or customer service director at any time through the following emails:
Customer service email: [email protected]
Customer service director email: [email protected]
Thank you for your understanding and support, and look forward to hearing from you.
I wish you a happy life!
—— Customer Service Director Leah
I purchased 2 manual cheese/vegetable graters. I was charged but was never emailed a confirmation or a receipt with the order number. I contacted customer service via email because it's been a few weeks now. They are not helpful and keep insisting I give them an order number. I'm going to call my credit card to report it as a scam company.
grand-kitchen.com 回复2025-06-21
Dear customer, hello!
Thank you for your feedback to us. We are deeply sorry for the trouble you encountered during the shopping process. Please rest assured that we attach great importance to your problem and are committed to providing professional and meticulous service to every customer.
Regarding the issue that you did not receive the order confirmation email, we will immediately investigate and solve it for you as soon as possible. For the convenience of subsequent communication, you can contact our customer service team or customer service director at any time through the following emails, and we will be happy to help you:
Customer service email: [email protected]
Customer service director email: [email protected]
Thank you for your understanding and support, and look forward to hearing from you.
I wish you a happy life!
—— Customer Service Director Leah
Ordered the cute water bottle keychains in Oct and still not here. They want me to check with shipping company. Still on hold with them. Scam company
grand-kitchen.com 回复2025-06-21
Thank you very much for leaving feedback on Trustpilot. We apologize for the inconvenience caused by your long delay in receiving your order. Please believe that we attach great importance to your shopping experience and are not the "scam company" you worry about.
Regarding the logistics delay issue you mentioned, we will immediately conduct further verification and assist you in communicating with the carrier to find out the status of your package as soon as possible. We understand that the waiting process is anxious, so we will do our best to help you solve this problem.
If it is convenient for you, you are also welcome to contact us at any time through any of the following email addresses, and we will provide you with more timely and personalized services:
Customer Service Email: [email protected]
Customer Service Director Email: [email protected]
Thank you again for your understanding and patience, and look forward to the opportunity to properly handle this matter for you and give you a satisfactory answer.
Wish you all the best!
—— Customer Service Director Leah
You took money for the 3 key chain cups I ordered! The money came out of my account on September 14th. I have not heard anything! If you are not sending them put my money back in my account! Thank you!
grand-kitchen.com 回复2025-06-21
Dear customer, hello!
Thank you very much for leaving feedback on Trustpilot. We are deeply sorry for the inconvenience and trouble you encountered during the shopping process and sincerely apologize to you.
We attach great importance to your order problem and have immediately started the internal verification process to find out the situation and solve it properly for you as soon as possible. Please rest assured that we have never intentionally delayed delivery or ignored the rights of any customer.
If it is convenient for you, you are welcome to contact our customer service team or customer service director through any of the following emails. We will provide you with priority processing service and ensure that your problem is resolved as soon as possible:
Customer service email: [email protected]
Customer service director email: [email protected]
We value every trust of yours and thank you for your understanding and patience.
I wish you a happy life!
—— Customer Service Director Leah
Ordered items accidentally put in wrong address, I have sent an e-mails on the day I did the wrong address and 2 the next day I have heard nothing. Will never recommend this company. STAY AWAY FROM THEM
grand-kitchen.com 回复2025-06-21
Dear customer, hello!
Thank you very much for your valuable feedback through Trustpilot. We apologize for not receiving our reply in time due to incorrect address. We attach great importance to every letter from you and are always committed to providing timely and meticulous service to every customer.
Regarding the issue of your order address, we have arranged for someone to further verify and handle it. To ensure that your problem can be properly resolved as soon as possible, you can directly contact our customer service team or customer service director, and we will give you priority support:
Customer service email: [email protected]
Customer service director email: [email protected]
We sincerely hope to have the opportunity to regain your trust and satisfaction. Thank you for your understanding and patience, and wish you a happy life!
—— Customer Service Director Leah
Ordered items, they charged my account and never received the order. So far my review is this company is a scam until I see the products arrive at my home.
grand-kitchen.com 回复2025-06-21
Dear Customer, Hello:
Thank you very much for leaving feedback on Trustpilot. We apologize for the anxiety and doubts you have not received the goods, and we sincerely understand your concerns.
Please rest assured that we always operate with integrity and never engage in any fraud. We attach great importance to your order and are willing to assist you to find out the situation as soon as possible. You can contact our customer service team or customer service director at any time through any of the following emails, and we will provide you with detailed inquiries and solutions as soon as possible:
Customer service email: [email protected]
Customer service director email: [email protected]
Thank you for your understanding and patience. We sincerely hope to bring you a satisfactory solution and look forward to your more comprehensive and fair understanding of us.
Wish you all the best and a happy life!
—— Customer Service Director Leah
Ordered items with them, NO RESPONSE!!! Do not trust/buy from GrandKitchen.com
grand-kitchen.com 回复2025-06-21
Dear Customer, Hello:
Thank you very much for leaving valuable feedback on Trustpilot. We are deeply sorry that your contact was not responded to, and we sincerely apologize for the trouble caused.
We attach great importance to the voice of every customer and are always committed to providing timely and professional customer service. If your problem has not been properly handled, please contact us through any of the following emails, and we will immediately arrange a specialist to follow up and solve the relevant problems for you:
Customer Service Email: [email protected]
Customer Service Director Email: [email protected]
We sincerely hope to have the opportunity to clarify misunderstandings for you, properly handle problems, and provide you with a more satisfactory service experience. Thank you for your understanding and patience!
Wish you all the best and a happy life!
—— Customer Service Director Leah
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