Backed by several rounds of venture capital funding over $100M to date, Gshopper is the world's first e-importer for business clients and the global cross-border e-commerce platform for global shoppers. We discover the world's hottest products and bring them to global consumers alike at a great price. Our method of discovery is backed by highly advanced big-data mining technology, and our operation is highly automated using a sophisticated backend ERP technology. The products we feature on Gshopper come with a great deal of thought and care. Our mission is to help bring all of the popular products from many different countries to any online shoppers in a local country and help them to become true global shoppers. With 14 years of accumulated search and e-commerce technologies and global DNA, Gshopper is well-positioned to become the world’s first e-importer and leading cross-border e-commerce platform.Gshopper is headquartered in Singapore with subsidiaries in over 18 countries (and expanding) in the world including the United States, China, Japan, Korea, and many EU countries. Customers in 25 different countries can now enjoy Gshopper service.Please leave us your order number when commenting on TrustPilot so that we can provide help more promptly.
Reviewers overwhelmingly had a truly great experience with this company. Customers praise the very fast shipping times, noting that packages arrive safely and well-protected from any potential damage during transit. Consumers also appreciate the exceptional product quality, mentioning that items arrive in top working condition along with pleasant bonus gifts inside the box.
Some reviewers were not happy with occasional delivery delays or express shipping options that did not actually arrive any faster than standard delivery methods. A few people also mentioned encountering minor issues regarding missing small extra accessories or experiencing complex situations when dealing with after-sales customer support.
I ordered a Xiaomi Scooter Pro 2.
When asked the seller, he said it was out of stock and that they would refund the total price.
I cancelled more than one week ago, without no further notice regarding where my money is.
PS: I contacted the store (Xiaomi Global) and asked me for patience to get the refund. I contacted support team from gshopper for three times, without any answer for almost a week.
Update:
Two weeks later, I have the money back. So, first of all, I thank gshopper for the refund. However, I have some comments I hope you take into consideration:
a) Seller answered my messages with 1 day, which is not immediate but ok, so no special problem on this side.
b) The lack of communication came, though, from the fact that they insisted the refund was made, when it was not (moving the Order from pending to cancelled).
c) The frustration because of not getting answer was not from the seller, but from your global support, when I requested further information to unblock the issue. Please take seriously this point, I understand there will be many people sending emails, but it is not serious waiting one week to get a reply from a contact service, even more after payment is made.
I give you three stars, waiting for a next opportunity, but please improve customer service.
Gshopper 回复2022-02-24
Dear Customer,
We appologize for your negative shopping experience with us. I fully understand your frustration when you didn't get any reply from us. We have warned the store owner for it.
We already provide you a full refund for you, just hope you can update your review based on the full experience after we refund you, would that be ok?
We look forward to serving you again.
Ordered xiaomi pro 2 scooter. After my purchase it was still available for 2 days. Then there was "pending shipping" status for 5 days, so i contacted seller. He told me it is out of stock. If i didn`t contact him, i would never get item. Still waiting for refund
Gshopper 回复2023-02-21
Dear Customer,
We are sorry to hear about your experience thus far. If you encounter the same problems in the future, please don't hesitate to contact us at [email protected]. We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
I placed an order on 2/08/2022 after a week it just keeps saying "pending shipping" I've tried to contact the seller 4 times and they have yet to have taken curtesy to respond to at least ease my trust in this website especially as a first time customer. I just want my product and an accurate date for it's arrival without being deceived by their so called 5-8 work day delivery for free shipping. They seem to have well price products that catch your attention but their lack of communication makes it difficult to build trust.
UPDATE: I finally received a package today HOWEVER, I was only shipped 1 of 2 blacklights I ordered it clearly stated that the 2 piece set of the18 L.E.D lights were for $35.99 USD (which I purchased) vs only one for $29.99 USD . I have contacted the seller in regards to when will I receive the second one as I still await a response. The seller did finally respond for the inconvenience to my prior messages and wanted to compensate me for the delay. As of now the product is functional and in working condition. I can not deny the quality is very good especially for the price. Although 1 of them was shipped promptly I still await my final package order and a better customer experience when it comes to communication otherwise the company is legit on its product sales.
Gshopper 回复2023-02-21
Dear Customer,
We are sorry to hear about your experience thus far. If you encounter the same problems in the future, please don't hesitate to contact us at [email protected]. We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
J'ai reçu une demande d'information de Gshopper et que j'ai répondu de suite. Depuis, silence. Ils ont même mon téléphone et ne prennent même pas la peine d'appeler ,pour avoir plus d'info. Ce sont vraiment des incapables en service après-vente. Très déçue de leur comportement.
POURQUOI METTRE DES AVIS ALORS QUE L'ENTREPRISE NE PREND MEME PAS LA PEINE DE LES LIRE, FAUX ILS LISENT, NOUS DISENT EXCUSEZ NOUS DE LA GENE OCCASIONNEE ET ENSUITE SILENCE. FRANCHEMENT C'EST SE FOUTRE DE LA TÊTE DES GENS.
OHE TRUSPILOT OU GSHOPPER, REVEILLEZ VOUS. DITES MOI CE QU'IL EN EST
VOILA CE QUE GSHOPPER NOUS DIT SUR LE SITE. DESOLEE MAIS DEPUIS PLUS DE 2 MOIS MON ASPIRATEUR ROBOROCK A DISPARU DE LA CIRCULATION, DISPARU, AUCUNE NOUVELLE DEPUIS MES DIFFERENTES RELANCES MAILS ET MES AVIS NEGATIFS SUR TRUSTPILOT LA SOCIETE N'A MEME PAS DAIGNE REPONDRE, ELLE RESTE DANS LE DENI. COMMENT FAIRE POUR FAIRE COMPRENDRE QUE GSHOPPER N'EST PAS DIGNE D'ETRE UNE ENTREPRISE SERIEUSE. IL FAUDRAIT QU'ELLE OUVRE LES YEUX.
Backed by several rounds of venture capital funding over $100M to date, Gshopper is the world's first e-importer for business clients and the global cross-border e-commerce platform for global shoppers. We discover the world's hottest products and bring them to global consumers alike at a great price. Our method of discovery is backed by highly advanced big-data mining technology, and our operation is highly automated using a sophisticated backend ERP technology. The products we feature on Gshopper come with a great deal of thought and care. Our mission is to help bring all of the popular products from many different countries to any online shoppers in a local country and help them to become true global shoppers. With 14 years of accumulated search and e-commerce technologies and global DNA, Gshopper is well-positioned to become the world’s first e-importer and leading cross-border e-commerce platform. Gshopper is headquartered in Singapore with subsidiaries in over 18 countries (and expanding) in the world including the United States, China, Japan, Korea, and many EU countries. Customers in 25 different countries can now enjoy Gshopper service. Please leave us your order number when commenting on TrustPilot so that we can provide help more promptly.
Gshopper 回复2023-02-21
Dear Customer,
We are sorry to hear about your experience thus far. If you encounter the same problems in the future, please don't hesitate to contact us at [email protected]. We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
By the experience I'm having seems like a scam shop, placed an order on 26/01 and was never shipped, the seller does not answer to my messages, asked for a refund and no feedback as been given. I advise to not shop from this site.
Update:
Although I ended up receiving my package, this was a very bad customer care experience, and so I can´t recommend this shop to anyone, it's better to pay a little more and have a better after sales support.
Gshopper 回复2023-02-21
Dear Customer,
We are sorry to hear about your experience thus far. If you came across the same problems in the future, please feel free to contact us at [email protected] appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
I bought a smartphone from gshopper, the delivery enterprise lost it and they can't find it, so de delivery failed. They even give me a document to present to gshopper to prove it. I have tried to contact them and the seller but I'm waiting for 2 days and no one replied. I'm not sure if I can trust this shop
Gshopper 回复2023-02-21
Dear Customer,
We are sorry to hear about your experience thus far. If you encounter the same problems in the future, please don't hesitate to contact us at [email protected]. We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
I order(GUI150035463) a mobile poco m3 pro, in 14 september, today its 9 october and i didnt get the product.
I already send emails to the support,the first in 24 september, and i get an answer telling me that the product was shipped 3 day ago, so in 21 september, but nothing happened until now, after the e-mail of 24 september i wrote 4 emails to the customer suppport, asking what was happening and asking for a refund, i didnt get any answer, this is gone be the last purchase that i make in this site, its ridiculous the way they treat the customers.
A site to avoid, lets see if i will get the mobile or the money back.in the same day i made this review, gshopper has made the refund of my mobile, so i made a update and gave 3 Stars, because the problem was solved
Gshopper 回复2023-02-21
Dear Customer,
We are sorry to hear about your experience thus far. If you encounter the same problems in the future, please don't hesitate to contact us at [email protected]. We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
Order GUI300035078, i pay for a Poco F3 phone. They never sent any email or any proof of payment.
After 1 week still "pending shipping".
Trying to contact them to cancel the order and return my money but they don't reply.
Edit: later they contact me saying to delete this negative feedback as they have been in vacation from 1oct to 7oct so didn't reply or ship orders.
I will keep the negative feedback because they should care about the costumer and give the information about their pause in activity before we make a payment. Like other stores do.
Gshopper 回复2021-11-18
Dear Filipe,
We appologize for your negative shopping experience with us. I fully understand your frustration when you didn't get any reply from us. The store's operator was on vacation during the Natiaonal holiday in China at that time. We have warned the store owner for it.
We have made a full refund for your order. We will also provide a 30% discount coupon to compensate your inconvenience. Our goal is to make every consumer satisified. We look forward to serving you soon.
Kind regards,
Irene
The parcel (phone) was declared as delivered. However, unfortunately, I did not receive any package. The shipping service told me to contact the seller. I contacted the seller and no reply. Then I contacted GShopper and no reply. Their service is unacceptable
Gshopper 回复2021-11-22
Dear,
We appologize for your inconvenient shopping experience with us.
Regarding to the order you placed on Aug. 20, the store shipped it at the same day. The logistics tracking shows that the receipt has been signed on Aug. 25. We have sent the receipt email to you at the same time.
Please share more details and proof if you did not get the product from us. We can provide a refund it the proof is valid.
We have sent you an email previously but did not get any response. So, we can only reply to you here. We hope to get in touch with you as soon as possible. We always hope to serve you wholeheartedly.
Best regards,
My order #GUH110034808 has been refunded !?!?!? Why ? ...
Gshopper 回复2021-11-23
Dear Customer,
We apologize for your negative shopping experience with us. I fully understand your frustration when the product you brought from our platform have been refunded without any notice.
We have checked with the merchant. The order failed due to insufficient inventory. We have warned the merchant for this issue. Again, we appologize sincerely for the inconvenience caused.
Best regards,
#GUG050036113
order a month ago but i still do not get it.
Gshopper 回复2021-11-22
Dear Customer,
Thank you for purchasing on our platform. We are sorry for the unpleasant shopping experience.
We have checked with the merchant and the logistics service. We found there were issues in the customs process. The declaring consignee's information must match the ID card. Otherwise, shipments will not be imported.
We have sent you an email previously but did not get any response. So, we can only reply to you here. We hope to get in touch with you as soon as possible. We always hope to serve you wholeheartedly.
We look forward to serving you again.
The product that I received was malfunctioning, so I contacted them for the RMA process, and they send me an email with the procedure:
"Dear ,if you want to return parcel and return money:
1、Send product pictures or video to us .
2、We will paid for the return cost ,but we need you send tracking number ,shipping cost invoice and paypal account ,we will return the shipping cost to you .
3、 When we recieved product ,we will return full money to you .
Gshopper"
I've checked all the requirements that they had, but they didn't do their part of the deal, I only received the product money back, but not the return cost as they advertised in their return procedure.
Gshopper 回复2021-11-26
Dear Customer,
Thank you for purchasing on our platform. We are sorry for the unpleasant shopping experience.
We appologize for the inconvenience. We have already provided you a full refund for you. We hope you can update your review based on the full experience.
We look forward to serving you again.
Order GUD280035549 on 28/04/2021. From 28/04/21 and for 9 days I was looking for them to ask why my order is not sent and I did not receive a response, they did not respond to any of my emails. On 06/05/21 they send me an email that my order was sent. Until today 11/05/21 the shipment number is stuck in "Τhe item is at the shippers warehouse". Very bad store without any customer service, I do not think I will prefer this store again for any of my purchases. Not worth.
Gshopper 回复2021-11-26
Dear Customer,
Thank you for purchasing on our platform. We are sorry for the unpleasant shopping experience.
We have checked with the merchant and the logistics service. We found there were issues in the logistics process. We have resent another pack to you to guarantee the 100% satisfaction shopping experience, and you have pick it on 21 Jun. Would you please update your review based on the full experience?
We look forward to serving you again.
About Order GUD290034482.
It was bought on 28th of April. I hv sent several emails, because I don't have any further information. An automatic reply and then nothing.
Still waiting for an answer.
Gshopper 回复2021-05-12
Dear Customer,
I understand your frustration. I'm sorry for the inconviniences. We were on National Holiday till 5th of May, therefore some orders and emails were not shipped and answered promptly. And I just talked to our operation team, here is the tracking number PW000981475GR. The item has already been shipped by FBA and it's in transit.
Sincerely,
Liang Lyu, General Manager of Gshopper.com
Made an order one month ago. After a month tracking informs that the address is incorrect, while all the data and address provided is correct. Tried to contact customer support several times and never got an answer.
Order ID: GUD020034254
Gshopper 回复2021-11-26
Dear Customer,
Thank you for purchasing on our platform. We are sorry for the unpleasant shopping experience.
We have checked with the merchant and the logistics service. We found there were issues in the logistics process. We have resent another pack to you to guarantee the 100% satisfaction shopping experience, and you have pick it on 18 May. Would you please update your review based on the full experience?
We look forward to serving you again.
There was a problem with the shipment but it was solved, and I received the item
Thanks 😊
The item was goed packaged, works properly. Fast delivery
Gshopper 回复2023-02-21
Dear Customer,
Thank you for your feedback.
Your feedback is very important and valuable to our service improvement. We strive to optimize our platform to provide a better service experience as always.
Thank you very much for your interest in Gshopper.
Warm Regards,
Gshopper Team
I ordered a Xiaomi Air Purifier 3C EU. It was supposed to be delivered, but suddenly it was refused and returned. No response after several emails. I would like an answer.
Gshopper 回复2021-11-26
Dear Customer,
Thank you for purchasing on our platform. We are sorry for the unpleasant shopping experience.
We apologize for the inconvenience. We have already provided you a full refund for you. We hope you can update your review based on the full experience.
We look forward to serving you again.
Order process went smooth, and delivery came as expected.
Leaving this review here for promised free Redmi Airdots 2.
Gshopper 回复2023-02-21
Dear Customer,
Thank you for your feedback.
Your feedback is very important and valuable to our service improvement. We strive to optimize our platform to provide a better service experience as always.
Thank you very much for your interest in Gshopper.
Warm Regards,
Gshopper Team
Did no receive my order, send several emails and Facebook messages. Got 1 reply but no solution. Tracking says the adress is incorrect (while it is correct).
Order id GUC190036287
Gshopper 回复2021-04-09
Dear Customer,
We will contact you soon.
Best,
Gshopper
I ordered a robot vacuum cleaner on the 7th of March from Gshopper Spain and for a month I did not hear from them. I complained here and they have refunded me. Order #GUC080034486
Gshopper 回复2021-03-31
Dear Customer,
We already informed our operation team regarding the issue. However, we'd like to know where did you contact us via email?
Looking forward to your reply.
Best,
Gshopper
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