Backed by several rounds of venture capital funding over $100M to date, Gshopper is the world's first e-importer for business clients and the global cross-border e-commerce platform for global shoppers. We discover the world's hottest products and bring them to global consumers alike at a great price. Our method of discovery is backed by highly advanced big-data mining technology, and our operation is highly automated using a sophisticated backend ERP technology. The products we feature on Gshopper come with a great deal of thought and care. Our mission is to help bring all of the popular products from many different countries to any online shoppers in a local country and help them to become true global shoppers. With 14 years of accumulated search and e-commerce technologies and global DNA, Gshopper is well-positioned to become the world’s first e-importer and leading cross-border e-commerce platform.Gshopper is headquartered in Singapore with subsidiaries in over 18 countries (and expanding) in the world including the United States, China, Japan, Korea, and many EU countries. Customers in 25 different countries can now enjoy Gshopper service.Please leave us your order number when commenting on TrustPilot so that we can provide help more promptly.
Reviewers overwhelmingly had a truly great experience with this company. Customers praise the very fast shipping times, noting that packages arrive safely and well-protected from any potential damage during transit. Consumers also appreciate the exceptional product quality, mentioning that items arrive in top working condition along with pleasant bonus gifts inside the box.
Some reviewers were not happy with occasional delivery delays or express shipping options that did not actually arrive any faster than standard delivery methods. A few people also mentioned encountering minor issues regarding missing small extra accessories or experiencing complex situations when dealing with after-sales customer support.
Not thrilled...
1. The package game in a bag with no return address or receipt included. Only thing it had in it was a CD that was irrelevant to my order.
2. The items were NOT at all what they looked like in the listing online.
3. The Detroit Lion's logo is over pixelated and the checkered pattern on the arms are like a greenish blue which isn't even close to the Detroit Lions team colors- it looks like they sewed Philadelphia Eagle sleeved to it. So I wouldn't ever wear it. It is not at all what the picture looked like when I bought it . The jeans are not either. And they don't fit.
4. the bag the hoodie came actually states that it is a men's shirt and party green!!! Not blue..
The fact that I spent $80 of my money on falsey advertised items, and now they have me asked to spend over $20 dollars to ship it back, is not right and frankly seems like a scam or robbery at the least. Not to mention, I can't send it back because I wasn't given a receipt or tracking number and the bag it came in is not reusable.
This is wrong and I'm not satisfied. You need to do better!!
Gshopper 回复2023-09-26
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
I had a problem with an order. After several attempts to correct the situation, they graciously fixed the problem.
Gshopper 回复2023-09-20
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
They lost all customer data and can't provide support
I contacted support because a smartwatch I bought started malfunctioning, and I couldn't find the order on the gshopper site.
The reply was that because of the replacement of the system, they couldn't provide the invoice but could provide assistance, and for that, they asked for more details of the problem.
After explaining the issue they said they would contact the seller.
After that, I had no reply and had to contact them again and they asked for a video.
Again no reply from their side - I contacted them again and then they asked for an invoice that they knew since the beginning that I didn't have.
What was the point then in wasting my time continuing the thread of emails and even asking for a video if they knew since the beginning that they couldn't solve my problem?
And how is it my fault that they replaced the system and didn't migrate the data and therefore lost all the order info?!
Edit (after gshopper answer): they ask for an order number that I obviously can't provide since this information also doesn't exist in my client area anymore...
Gshopper 回复2023-09-14
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
I ordered a pair of jeans over a month ago. They finally arrived in the country and were delivered to an industrial park not my address! I went to the address after 3 visits to usps and they of course did not have my package. I’ve tried to email support over a dozen times and have gotten no response. This site is a fraud. RUN, do not walk from this scammer site.
Gshopper 回复2023-09-10
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Attention. This store is a scam. I bought an Anbernic console #WSG000008065, which broke down immediately after purchase. The store offered a partial refund. He informed me that the money had been transferred to the account. After 12 days, I still don't have the money and the store stopped replying. Scammers, I do not recommend.
Gshopper 回复2023-09-09
Dear Customer,
We are sorry to hear about your experience. Please contact our customer support team for further assistance.
Warm Regards,
Gshopper Team
Ordered a phone in january. Now it got some charhing problem, so i wanted to send it to the local warranty service. They asked for an invoice, which i didn't get for the purchase. Asked the support to send it to me but they refused it because some kind of technical problem, and didn't provice any other solution. What a joke that you can't even get your invoice for your purchase which is needed to claim warranty...
Gshopper 回复2023-08-29
Dear Customer,
We apologize for the inconvenience you've faced.
Could you please provide your order details and contact information via email? We will make sure to provide you with the necessary invoice as soon as possible.
Your satisfaction is our priority, and we appreciate your patience in this matter.
Warm Regards,
Gshopper Team
I ordered my football outfit thru gshopper. I've been wanting these items for 2 yrs now. I ordered it on a Sunday August 20th and it's now August 24th and it says awaiting payment. I have emailed them and no response. This is my first time ordering from them and this is an early Christmas gift from my boyfriend so I can wear it during the regular season. Not very happy at the moment and wish I knew what is going on. I have ordered from other places and it's NEVER taking this long to wait for payment.
Gshopper 回复2023-08-25
Dear customer,
Apologies for the delay. We're investigating and will update you soon. Your satisfaction matters, and we're working to resolve this swiftly.
Thank you for your patience,
Gshopper Support
Supposedly paying for the viral perfume on TikTok EELHOE, it is totally false! this company is a total fraud.
Gshopper 回复2023-07-28
Dear Customer，
We apologize for any inconvenience caused. Please provide us with more details, such as your order number and any evidence you have. Our team is committed to resolving this matter and ensuring customer satisfaction. Thank you for bringing this to our attention.
Warm Regards,
Gshopper Team
Initially I got wrong item than I've ordered. But contact with this vendor was very good. Correct item was resend and all os fine now.
Pawel
Gshopper 回复2023-07-14
Dear Customer，
Thank you for your feedback, Pawel! We apologize for the initial mix-up with your order. However, we're glad to hear that our customer service was helpful in resolving the issue. We appreciate your understanding, and we're pleased that the correct item was resent and everything is now fine. If you have any further questions or concerns, please don't hesitate to reach out. Thank you again for your patience, and we hope to serve you again in the future.
Warm Regards,
Gshopper Team
I bought a vacuum robot via gshopper on eBay. One year later the unit was defective and I raised a warranty claim. The shop was helpful at first, but after I sent in the charging dock for repair I am now waiting for two months for my dock or any reply over ebay or mail. Can not recommend.
Gshopper 回复2023-07-10
Dear Customer,
Thank you for sharing your experience. We apologize for the delay and lack of response regarding your warranty claim. We understand your frustration and are committed to resolving this issue promptly. Please provide us with your order details so that we can investigate the matter and provide you with a resolution.
Best regards,
Strong ADVICE! Avoid this scam site!
1: I ordered an "in stock" e roller for 1225USD. Two days later they told me its not available, and offered me some simple models for 700USD. I wont accept, asked for refund. Nothing happened for 1 week, the item status in site is "processint". After 2 weeks ive got back 1170USD. 55USD stolen.
2: Tried to use contact form. Not exist. Its very-very difficult, and they use false data on site. In the help center you can find an email link: "http ://support#gshopper.com" I think its not a mistake. Yes, I deleted HTTP prefix, and wrote an email.
3: There is NO ANSWER from them.
OVERALL: No guarantee, no fair refund, no contact form, no clear informations, no fair support.
DONT TRUST THIS SITE!
I will write this everywhere! There is no room for incorrect corporations on internet.
Gshopper 回复2023-07-08
Dear Customer,
We are sorry to hear about your experience thus far. If you encounter the same problems in the future, please don't hesitate to contact us at [email protected]. We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
Shop seems to be ok, still waiting for my delivery. But the support is horrible, no reaction to my first mail, where I asked for a cancellation of my order and then 2 weeks later a mail where I was asked if a different colour would be ok, because the ordered one for my device was out of stock. Again no reaction to my mail, but a shipping information for my delivery. I'm curious if at least the correct colour was send.
Gshopper 回复2023-07-02
Dear Customer,
Thank you for your feedback. We apologize for the lack of responsiveness from our support team. If there are any further concerns, please contact our support team directly. We appreciate your patience and value your trust.
Warm Regards,
Gshopper Team
over 3 weeks of no shipment and no updates for tracking. They are selling products they do not own (which they confirmed) and are not giving any updates on shipment
Edit: I am changing this to 3 star, because I received a refund due to shipment taking too long on their end. Not sure this would happen without this review though.
Overall - I will give them a second chance.
Gshopper 回复2023-06-20
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
My order from 10th of May has stuck in german GLS warehouse, and I haven't received it until now. The customer service of GSHopper is nonexistent. My first answer was some kind of robot template response, telling me how to check my order status. My second response prompted no response, and only my third response where I've threatened to raise a charge-back request prompted a response where they told me they've sent a message to the sender.
I was also trying to contact GLS but, GLS Poland says the package hasn't yet arrived to Poland so they can do nothing, and GLS Germany says that they can do nothing because package is addressed to Poland. So now i'm stuck for nearly a month, with my 500$ frozen and no means of communication with either Sender, GSHopper or GLS.
I've strongly advice you not to shop on GSHopper, if you don't want to be left with no money, and fed with insolent excuses.
Edit: Don't be fooled by their answer below. Empty words. Still nothing has been done.
Edit 20.06.2023: Still nothing besides request for taking down this review. Charge back request is still unanswered by the GShopper.
Edit 27.06.2023: I got my charge-back processed successfully concludet. I took almost two months to get my money back.
DON'T BUY ANYTHING ON GSHOPPER.
They have absolutely no supervision over theirs sellers. Yes you might be alright one or second time, but if there would be any issues, no one will help you.
Gshopper 回复2023-05-30
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Ordered 4/29/23 #GSG00020096. ORDER RECEIVED OUT OF THE BLUE. No correspondence except the day this review was posted i got a “order shipped” notice! About 1 week from that my irder showed up.
Ordered 4/29/23 #GSG00020096
Got confirmation notice-no contact links work to follow on
5/1/23 payment posted
Status: Awaiting Shipment
Nothing received since confirmation
None of my emails go through
VERY unhappy about this order!!!
Gshopper 回复2023-05-17
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
I purchased a Retro Game Console rg35xx from Gshopper.com website without creating an account. The payment was processed but I didn’t receive any confirmation by e-mail.
I created an account afterwards but it still doesn’t show in my orders.
I contacted them twice via e-mail to the support e-mail address but I didn't get any answer.
I currently have no information related to the order and the money was already taken from my account (47.98USD).
Gshopper 回复2023-05-10
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
Just another bait and switch! I ordered 2 item and although they arrived in decent time neither was what I ordered. The pants would have been ok but there is no way it's the size I ordered....they were at least 20 sizes too small and the makeup brush was nothing like the picture. I wasn't going to pay to send it back and all they would refund was about 20%. It's a rip off! Don't order from this site you'll get burned!
Gshopper 回复2023-05-09
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
I placed an order about a month ago. No updates. No shipping. I've contacted their 'customer support' multiple times and they will not respond.
Next Day Edit: I followed their instructions about contacting them and they're still ignoring me. I've checked my email settings and it's not going to junk and the email provided is not blocked.
Final Edit: 2 out of 4 items I ordered never existed in the first place. These were refunded.
The other 2 of 4 finally shipped and arrived. They sent two of the same item and I never got the remaining missing item.
I won't spend money here again.
Gshopper 回复2023-05-04
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
I should have done more research which is my fault. The order took close to a month just to ship and only part of the order was shipped initially due to me requesting to be sent something as I had a deadline. No tracking info or updates were provided w/o me having to send MULTIPLE emails. I received 1/2 of my order and the items are absolutely terrible!!! The graphics are HORRIBLE. They look like they came from a 1980s computer, the sizing is terrible and the fabric is just bad. I made this mistake and will obviously have to eat this. I will never purchase from them again and warn against them for D9 paraphernalia…just NO
Gshopper 回复2023-04-23
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
I purchased three sets of six stackable flower pots from them with supposedly three sets free of charge @ $19.97 per set of six
I actually only received six single flower pots and when I contacted them that said that the pots were in fact $ 19.97 each and I had received what I had paid for
Seriously who would pay $19.97 for a single small plastic flower pot
I raised the issue with PayPal and they have agreed to refund my payment if I return the pots I received
This would cost me €48.00 and how am I to know if they would ever admit they got my returns or perhaps say they were damaged when they did receive them
What a fool I was made of and I even gave them a percentage tip
Have nothings to do with this company they are nothing but fraudsters and scammers
The order number is GSG00000754 so let us see if you do anything as your two colleagues I corresponded with did nothing
So here we are 6/7 days since gshopper asked me to contact them as you can see from their request which I did and I have heard nothings back from them as I suspected
I have emailed the Chinese embassy in Dublin about them because something has to be done about scammers like these
Gshopper 回复2023-04-05
Dear Customer,
Thank you for contacting us.
We are sorry for any inconvenience may caused. I certainly understand your feels and I'll definitely help you with the whereabouts of your parcel. For further investigation, could you please help me with the order number mentioned for the delivery? We appreciate your patience and understanding for this matter and wish you a beautiful day ahead.
Warm regards,
Gshopper Team
AliExpress
TradingShenzhen
Joom
Wonda Mobile
Bigshopper
The Mobile Marvel 
Tradeinn
banggood