Backed by several rounds of venture capital funding over $100M to date, Gshopper is the world's first e-importer for business clients and the global cross-border e-commerce platform for global shoppers. We discover the world's hottest products and bring them to global consumers alike at a great price. Our method of discovery is backed by highly advanced big-data mining technology, and our operation is highly automated using a sophisticated backend ERP technology. The products we feature on Gshopper come with a great deal of thought and care. Our mission is to help bring all of the popular products from many different countries to any online shoppers in a local country and help them to become true global shoppers. With 14 years of accumulated search and e-commerce technologies and global DNA, Gshopper is well-positioned to become the world’s first e-importer and leading cross-border e-commerce platform.Gshopper is headquartered in Singapore with subsidiaries in over 18 countries (and expanding) in the world including the United States, China, Japan, Korea, and many EU countries. Customers in 25 different countries can now enjoy Gshopper service.Please leave us your order number when commenting on TrustPilot so that we can provide help more promptly.
Reviewers overwhelmingly had a truly great experience with this company. Customers praise the very fast shipping times, noting that packages arrive safely and well-protected from any potential damage during transit. Consumers also appreciate the exceptional product quality, mentioning that items arrive in top working condition along with pleasant bonus gifts inside the box.
Some reviewers were not happy with occasional delivery delays or express shipping options that did not actually arrive any faster than standard delivery methods. A few people also mentioned encountering minor issues regarding missing small extra accessories or experiencing complex situations when dealing with after-sales customer support.
I finally received what I needed, it's really good. Thanks to the shopkeeper! Honestly, this is a very satisfying shopping experience. I'm very satisfied with both the shopkeeper's attitude and the item. The merchant's attitude is very professional and enthusiastic. I asked a lot of questions, he does not feel annoyed, will seriously answer me. I have to say that such a good shopkeeper is not too much. To my surprise, things are better than I imagined! Next time I need when I will come again.
Gshopper 回复2023-11-12
Dear Customer,
Thank you for your kind words!
We're delighted to hear that you had a satisfying shopping experience and are happy with both the item and our service. We appreciate your support and look forward to serving you again in the future!
Warm regards,
Gshopper Team
I will definitely introduce to partners! I bought something affordable, the quality is very good, completely beyond expectations, super cost-effective, cost-effective, shopping is much cheaper than the physical shop. Really recommend it to my friends around me! 5 stars.
Gshopper 回复2023-11-12
Dear Customer,
Thank you for the 5-star review!
Your recommendation means a lot, and we look forward to serving you and your friends again in the future!
Warm regards,
Gshopper Team
I ordered an item on friday as a guest and order never got processed, I got an error "An error has occurred, please select another payment method".
However, I got 150EUR taken from my bank account anyway. The transaction has changed from pending to completed now, so the money has definitely left my bank account.
I have contacted customer support to no avail numerous times, and they keep asking me for order number and order conformation - which obviously I cannot have, since the order never went through.
I am completely hopeless at this point.
Edit: Again, in reply you are asking me for order number, which I do not have, since on the website, the order never went through! What is hard to understand here?
Gshopper 回复2023-11-06
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
Had to send an email about why my order, a 3d printer, has not been sent for 14 days. No reply to the email, but my order was sent right after my email. Then it was fast delivery. 3 days, I think from Germany, to Sweden.
But overall I'm satisfied
Gshopper 回复2024-01-02
Dear Customer,
We appreciate you for sharing your experience with Gshopper.com.
We are looking forward to your shopping next time.
If you have any inquiries, please do not hesitate to contact us at [email protected].
Warm Regards,
Gshopper Team
I purchased a 12ft flying witch on the 20th of September. It’s a witch on a tall steel stand. I received a flimsy witch that tbh was of poor quality on the 5th of October. I contacted them to see where the rest of my order was only to be told it was shipped in two different parcels because of its size. I still have not received the rest of my order. Have contacted them twice but have got no reply. Will not buy anything from them again. It’s a crap website. A SCAM in my opinion.
Gshopper 回复2023-10-31
Dear Customer,
Thank you for contacting us.
We are sorry for any inconvenience may caused. I certainly understand your feels and I'll definitely help you with the whereabouts of your parcel. For further investigation, could you please help me with the order number mentioned for the delivery? We appreciate your patience and understanding for this matter and wish you a beautiful day ahead.
Warm regards,
Gshopper Team
I still have not received my raider shirts. No confirmation or track # but they sure did take my mi ey SCAM!!!
Gshopper 回复2023-10-25
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
I posted a review on this company last week saying how disappointed I was with a log splitter I'd brought from them, total waste of money, I asked for a refund, was told they would refund me “up to 40%” & it would cost me more money to return the item than it cost, saying postage would be $20. 2 days ago I got an e mail from them saying if I could delete my original review or give them a 5* rating they would refund my full purchase price & I could keep the item!!! I was not prepared to do this, I still stand by my original review, absolute rubbish & a total misleading description of the item. OK so I've lost my money, shall NEVER buy from this company again. Buyers beware
Gshopper 回复2023-10-25
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
Well, its October 30, I just received my Halloween Witch that I ordered September 14th from Gshopper and cost 56$. I opened the parcel and all I got was the broom!! No Witch!! Please just refund my payment to this company and I promise never to use it again!
I ordered the flying Halloween Witch from GShopper Website on Sept 14, 2023. Within days they were paid in full. Halloween is next week and no product in site. You can’t call them and get help. They answer by email only. They sent me an email stating what I had ordered was a “hot ticket item” and would be delayed. Then another asking me to take my review down and my package would be shipped immediately. So I took my review down. Then another email October 2, stating my item had been shipped. Today October 21, still nothing. We tracked down the item on our own and found out our item is in China, not shipped! So if we get our scary witch at all it looks like it might be here for Christmas? Bottom line, don’t use this company for anything , it might be a scam and if it isn’t it’s run by completely incompetent uncaring employees!!!
Gshopper 回复2023-10-22
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
The Dyson Supersonic Hair Dryer has transformed my daily hair routine. It dries my hair quickly and with minimal heat damage. The lightweight design makes it easy to handle, and the magnetic attachments are a breeze to switch. The airflow control allows me to customize the drying experience according to my preferences. The result is smooth, shiny hair every time. This hair dryer is a game-changer in terms of convenience and hair care.
Gshopper 回复2023-10-22
Dear Customer,
Your satisfaction is our goal.
If you have any questions or need further assistance, please don't hesitate to reach out.
Thank you for choosing our product!
Best Regards
The Apple MacBook Pro is the epitome of luxury and sophistication. Its sleek design is not only visually appealing but also practical. The performance of this laptop is exceptional, allowing me to effortlessly handle multitasking and resource-intensive tasks. The display is vibrant and crystal-clear, making my work visually stunning. The MacBook Pro has become an essential tool in my professional life.
Gshopper 回复2023-10-19
Dear Customer,
We greatly appreciate your positive feedback. Our team is thrilled to hear about your satisfaction with our product. If you have any more comments or need further assistance, please feel free to reach out.
Thank you for your support!
Best regards,
Looks like ANOTHER scam company, brought a log splitter, arrived eventually, fitted in the palm of my hand, wouldn't even have split matchsticks. Complained to company & asked for full refund & returns label, they want me to send a photograph 😂 do they not know what size there products are.
Just absolute rubbish!
Still waiting for a response from company & my refund, even tho I know it's NOT going to happen
Gshopper 回复2023-10-15
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
Never, I repeat, NEVER place an order with them, no matter what the reply from their end says. All these reviews and 4.1 rating seems to be paid only. I have placed an order with them worth $179.99. The status is stuck at "Processing" from day 1. Today is day 16 of placing the order, and no updates on it. Not even "awaiting shipment". I emailed two days back on their support email, which is the only option of contacting them. As expected, no response on that. Maybe the status "Processing" says, processing the scam. My money is stuck with them and I don't know, what to do now.
Update: They have been in touch with me over email post this review. At first they informed the goods may ship in the next day. 3 days later, they informed that, specific goods can't be shipped to my country and they will initiate a refund. The same could have been informed before placing the order, within the 16 days, before my review. Not very friendly.
Update 2: Got the refund without much hassle, as I paid through PayPal. But, around 1000 INR lesser than what I actually paid for. If they are unable to ship to my country, they should mention it, similar to AliEx and others.
Gshopper 回复2023-10-15
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
This company is a rip off. Thier cloths do not fit and I wanted to send bac k they refuse to pay me any money besides 20% of the items. Wanted pictures or a video to proof they do not fit.SCAMMING DICK BAG!
Gshopper 回复2023-10-11
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
!!Would give negative stars!! Do NOT waste your money or time on this SCAM! Placed an order almost 3 1/2 weeks ago for 3 items.1st item was just received 10/5 in a crushed box with a knockoff product. They are using pictures of authentic product and sending a knockoff. The second item is supposedly in route somewhere. The 3rd item I have been emailing for a week to get a shipping update. An got a reply 6 days ago that it will ship once in the warehouse(this item shows in stock now and has shown in stock the whole time i have been waiting) I questioned them on how it shows in stock and no reply to 4 straight emails. Finally got a reply on the 5th email that all my items have shipped(flat out lie!) After having no status on the 3rd item the whole time, they updated the status on 10/5 to order info received 9/19.
10/17 - received final item and another knock off POS. and I have yet to hear from customer service on how to remedy this. They send the same response to all the 1 star reviews and I followed up with an email with a link to the review for them to help and no communication from them at all.
Gshopper 回复2023-10-09
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
Ok. Since I wrote the last review on sept 27, it is Oct 8. Still no package. I received a response after writing to their support e mail listed, that the package has been sent. They sent a “tracking” number. No way to track. I have requested a refund. My advice to a possible buyer on this website, don’t waste your time or your money.
Gshopper 回复2023-10-09
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
Updated 20/10
Gshopper has now reached out to me with a full refund.
Thank you
————————————-
Purchased the electric lint remover from gshopper which arrived quickly, but poorly packaged. After 3 attempts at charging it - even on charge for 3 DAYS it never worked at all. It rattled as if something was loose inside.
When I reached out for help and support, they messed around across multiple emails, asking for the same info provided in my 1st contact with their support team. Then told me I had to send the product back to china at my own cost, or they could save me the trouble with a 30% refund instead. Under Australian consumer law, from where I purchased the goods, I am entitled to a replacement or full refund. I could not find on their ordering system any link to terms and conditions which might contradict this right.
Do not buy from them.
One time- last time customer.
Gshopper 回复2023-10-11
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
Garbage. Ordered the"12 foot" flying witch. She is not even 5 feet, there is no broom, she does not fly, hand is broken. Super poor quality and ad and description are totally misleading. Will not buy from this company again.
Gshopper 回复2023-10-05
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
Items (3) continuously listed in stock. Three weeks later gshopper claims “slight delay in the production process”. Items not received. Don’t waste your time or money!
Gshopper 回复2023-09-29
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
Ordered a Halloween decoration 3 or more weeks ago. I just wrote the support team asking about it including order number. Let’s see if they respond and I receive this soon. I’ll be happy to change my rating but at this point, I feel like this is a scam. I see the other customers who are having the same issue.
Gshopper 回复2023-09-27
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
Site promises shipment within 3 days from the US. Order is now 32+ days old, and all I have is a "Shipping Label Created" from China
Gshopper 回复2023-09-26
Dear Customer,
We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email [email protected] with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
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