Backed by several rounds of venture capital funding over $100M to date, Gshopper is the world's first e-importer for business clients and the global cross-border e-commerce platform for global shoppers. We discover the world's hottest products and bring them to global consumers alike at a great price. Our method of discovery is backed by highly advanced big-data mining technology, and our operation is highly automated using a sophisticated backend ERP technology. The products we feature on Gshopper come with a great deal of thought and care. Our mission is to help bring all of the popular products from many different countries to any online shoppers in a local country and help them to become true global shoppers. With 14 years of accumulated search and e-commerce technologies and global DNA, Gshopper is well-positioned to become the world’s first e-importer and leading cross-border e-commerce platform.Gshopper is headquartered in Singapore with subsidiaries in over 18 countries (and expanding) in the world including the United States, China, Japan, Korea, and many EU countries. Customers in 25 different countries can now enjoy Gshopper service.Please leave us your order number when commenting on TrustPilot so that we can provide help more promptly.
Reviewers overwhelmingly had a truly great experience with this company. Customers praise the very fast shipping times, noting that packages arrive safely and well-protected from any potential damage during transit. Consumers also appreciate the exceptional product quality, mentioning that items arrive in top working condition along with pleasant bonus gifts inside the box.
Some reviewers were not happy with occasional delivery delays or express shipping options that did not actually arrive any faster than standard delivery methods. A few people also mentioned encountering minor issues regarding missing small extra accessories or experiencing complex situations when dealing with after-sales customer support.
Items arrived poorly packaged with one broken. No response from seller after several weeks of trying to contact.
Update 3/30/23 - After posting on Trustpilot, Gshopper reached out to me and sent me a new item. Updated review from 1 star to 3 stars due to resolution with much hassel.
Gshopper 回复2023-02-23
Dear Customer,
Thank you for your prompt response. We are sorry for any inconvenience may caused. We have contacted our store to help you solve the problem you came across immediately. If you get no reponse within three business days, pls feel free to email us at [email protected]. We appreciate your help to improve our business and your experience. Wish you a beautiful day ahead, take care and take safe. It's great helping you.:-)
Warm Regards,
Gshopper Team
Ordered a twotress laser engraver, nothing has arrived. no asnwer on the "contact seller" page, no normal email is found on the page. totally irresponsive. after ~1month i cancelled the order and would like to get my money back.
(GWA140034304).
looks like a huge scam!
** update on 2023.03.28**
to be fair, they were helpful during the past period. store told me the managing staff was on holiday & the webshop run out out product, they cannot deliver. Due to i started the refund process on Revolut as well where i paid it made a bit difficult to simply wire back the maoney. they also informed me when the product was available again. finally the Revolut process went thru (they informed me at the beginning is would take ~50days) and on 2023.03.27 i got back my money.
However i finally didn't buy what i wanted from GShopper, they were helpful.
** update on 2023.04.02 **
modifed the star rating to 3 -- the initial unresponsiveness was not OK, but at the end they were helpful, regularly asked feedback about the status of the refund process. offered the product once again it was available in the EU stock.
Gshopper 回复2023-02-10
Dear Customer,
Thank you for reaching out to us.
Sorry to hear that you had a unpleasant experience with us.
Regarding your case, we will urge the store to proceed a refund for you as soon as possible.
Feel free to contact us if any other questions.
Best regards,
Gshopper Team
Ende Dezember einen RoboRock bei Gshopper bestellt. Würde angeblich am 27.12 zugestellt. Paket ist seit dem verschwunden. Gshopper Kontakt reagiert nur mit Standarttext und ist nicht in der Lage din Nachforschungantrah von DHL zu initiieren.
Nie wieder kann nur dringend davon abraten. Wenn etwas schief geht wie in meinem Fall reagiert keiner !!!!
Absolut nicht zu empfehlen
Update 31.01.2023
Dear Gshopper,
as we already explained to you multiple times we did not receive the package. We provided proof that we where out of town and the signature provided by the logistic company states a different name. Furthermore we provided a written and signed document that we did not receive the package. Since the package was insured the SELLER ( and only the SELLER) is able to start an investigation with the logistic provider. Since we already had this identical discuss with you over the last month, you proof that there is no interest in solving this issue. Please contact DHL and claim a insurance case !!!
Gshopper 回复2023-01-31
Dear Customer,
Thank you for reaching out to us.
We learn from the store that the logistic tracking shows that the parcel was successfully delivered.
If you have questions about the logistics, it is recommended to confirm with your local logistics provider.
Best regards,
Gshopper Team
Got a Xiaomi phone from them, which is affected by the infamous bug where this model just dies (it's all over the internet). Once I contacted them about the issue they said warranty is one year instead of two and already expired. I'm contacting the authorities since minimal warranty in EU is 2 years. Phone was ordered from EU and shipped from EU to an EU address.
DO NOT ORDER ANYTHING FROM THESE SCAMMERS.
Gshopper 回复2023-01-12
Dear customer,
Thank you for reaching out to us. We regret to hear that you had a negative experience with your purchase. We understand that this can be frustrating, and we are here to help.
As a first step, we recommend that you try communicating with the store directly to find a resolution. However, please keep in mind that our platform adheres to relevant local operating regulations, and in order to effectively process your request, we will require your cooperation in providing sufficient supporting documents for any purchase made over one year ago. These documents may include, but are not limited to: proof of purchase, payment, communication records with the store, details of the product's daily usage, and the circumstances in which the damage occurred, photographs and videos of the damage, and proof of the product's quality. If you have repaired the product, invoices, documents, and other relevant materials will also be required.
Additional documents that provide further information can also be helpful in your communication with the store.
We would like to remind you of our policy regarding returns for products that have been purchased for over 1 year. In most cases, the customer will be responsible for the cost of return shipping. However, if you believe that the product is severely defective, please let us know and we will be happy to assist you. We want to make sure that you are completely satisfied with your purchase, even if it falls outside of the usual warranty period.
At Gshopper, we take the satisfaction of each and every customer seriously. If a store is unable to resolve your issue in a timely manner, please do not hesitate to contact our platform for assistance in communicating with the store.
Once again, we apologize for any inconvenience you may have encountered. We are committed to providing the best customer service possible and we welcome any feedback or suggestions that may help us improve our overall service.
Thank you for choosing Gshopper.
Best regards,
The Gshopper Team
Bought a phone, stopped charging.
Seller os gone.
Gshopper, no reply!
RUN AWAY!
IT WAS IN WARRANTY WHEN STOPPED CHARGING!!
2 YEARS WARRANTY!
LOOK AT THE REPLY... SAYING IS OUT OF WARRANTY!!
AND THE STORE IS NOT AVAILABLE!
THATS WHY I CONTACT GSHOPPER FOR REFUND!
JUST A BIG SCAMMERS
Gshopper 回复2022-12-30
Dear Customer,
Thank you for reaching out to us.
Your order has exceeded the warranty period.
If you need more assistance, please contact the store for advice.
Best regards,
Gshopper Team
Nobody should order anything here. The good ratings are bought. Shop offers "Gifts" for 5-star reviews. Ordered twice from here, although the item was stated as available in the shop and delivery within 3 days, the shipping took several weeks. Responses from service were inaccurate, didn't get really useful answers!
------------------------------------------------------
Hier sollte niemand was bestellen. Die guten Bewertungen sind gekauft. Shop bietet "Geschenke" an für 5-Sterne-Bewertungen. Habe hier 2 Mal bestellt, obwohl Artikel im Shop als verfügbar und Lieferung innerhalb von 3 Tagen angegeben war, hat der Versand mehrere Wochen gedauert. Antworten vom Service waren nicht präzise, nicht wirklich brauchbare Antworten bekommen
Gshopper 回复2022-11-22
Dear Customer,
Thank you for your feedback.
We have asked the responsible store to follow up on your case.
The store will communicate with you via chat message as soon as possible.
Please login to our platform for the update.
If you have any other questions, don't hesitate to contact us via email as well.
Best regards,
Gshopper Team
I ordered a Roborock S7 over a week ago. The total amount was immediately debited via Sofortpay. I have an order number but for more then a week the status of my order has been on payment processing please be patient. Through the contract seller option (via chat), I have received only 1 response (after many attempts) that the payment has not been made. Gshopper wrote me an email after more then 5 days of waiting for a reply:
„If you have already paid, please wait patiently for the order status to be updated, and please do not pay again to avoid double payment.
We have recorded your case and submitted it to the payment institution.
They will check what's going on and we will keep you updated if any progress.“
I am not sure if anything will change in the next days. The customer support is lousy. No response for days. Really sorry that I ordered here. Had some good experience last year but this is absolutely horrible. Hope I get the chance to cancel my order and get a refund.
Edit 07.10.2022
Unfortunately nothing has changed in the last weeks. Communication with the shop is still very bad and when I get an answer it is only that they are working on a solution and I should be patient. Can’t be that hard to get a payment information in 3 weeks.
No recommendation to buy here!
Gshopper 回复2023-01-06
Dear Customer,
We have confirmed with the payment institution that the refund of your order has been completed.
May you update your review and rating?
It is important for our service improvement.
And we look forward to serving you in the future.
Best regards,
Gshopper Team
On August 27, I ordered a mobile phone. On the 29th I wanted to cancel the order to buy another, more expensive mobile phone. I paid by revolut card. The seller had not yet pledged the money, nor had he sent the order. I sent him messages....no response....He sent the mobile on the 31st and showed up
seller on September 5, simply saying that he can't do it and that he has already sent the order and if I don't want it, I shouldn't receive it. Quite indulgently unacceptable! Indifferent, inconsistent and unprofessional at all! The worst experience I had. Thieves! Far away.....
Gshopper 回复2022-09-21
Dear Customer,
Sorry for the poor experience you had with us.
We will warn the store about this situation and ask them to improve their service as soon as possible.
If you need any assistance regarding your order, feel free to contact us at email address: [email protected].
Best regards,
Gshopper Team
I placed an order on 2022/08/24 so it's been a week. It said shipping is 2-8 days and processing is 1-3 days. The status is still pending shipping which means they didn't even send it. I wish I could just receive tracking number so I'm not worried it's a scam or something. Tried to contact seller but there is no answer.
2022/09/14: Well, they contacted me a few times, saying the order is packed or that they can't send it to my address, then they said it's packed again and then they said they want to cancel it... IDK, weird experience, bassically they held my money for a month. At least the refund was fast.
Gshopper 回复2022-09-20
Dear Customer,
Sorry for the poor experience with us.
It must be frustrating when you found that the order could not be shipped to your address.
We have followed up on your case with the store.
There were indeed some areas that the cooperate logistics could not provide delivery service.
The store tried several attempts to ship your order but did not success.
Therefore, they have to cancel it unfortunately.
Regarding this issue, we will try to develop more logistics methods in the future to avoid such case happening again.
It is said that the refund has been completed.
May you please kindly update your review based on the full experience?
Your comment is the motivation for us as well.
And we hope to serve you again in the future.
Best regards,
Gshopper Team
The communications is really worst.. 3 working days and no answers at all. I have sent few questions, but did not received an answers, also read last 3 reviews with bad experience with the vacum cleaner and I have decided to cancel my order until order is on "pending to sent status". Now I'am waiting for the refund of money and starting scaring to loose the money.... No more operations on this shop...
Order no: GVH280034367
UPD: the refund of money completed succesfully on 4 of september.
Gshopper 回复2022-09-15
Dear Customer,
Sorry to hear that you had a poor experience with us.
Your feedback is valuable to us.
We have recorded your feedback and will improve our overall service in the future.
Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point.
Best regards,
Gshopper Team
Waiting for order since 13.08.2022 without any information.
I placed an order GVH140034442 13.08.2022, which i mistakeously canceled. Then i created a new order the same day just 5 minutes later with no. GVH140034446. I paid 229 € via credit card, which have been succesfully transfered. Up to 22.08.2022 I did not get a single message from the seller regarding the status of my order or shipment information. On day 22.08.2022 i recieved a message „Sorry to keep you waiting.your order is being processed, please wait patiently.“. The only message displaying in the order is „Pending Shipping“. I tried contacting our local forum which posted coupons on day 17.08.2022 if they can help me with my problem. They told me that seller was having a barrage of orders and were tight on time so they did not have the capacity to export my order. I might have made a mistake of creating that particular order with phone number but i was assured that i would get notifications through SMS messages, but there was no word except for me to wait until 22.08.2022.
Gshopper 回复2022-08-26
Dear Customer,
Thank you for reaching out to us.
We will contact the store to check on the status of order GVH140034446.
If it hasn't been shipped out of the warehouse, we will urge them to accelerate the shipment progress.
In your review, you also mentioned that you were guaranteed that you will receive SMS for notifications.
May you tell us where did you get the information?
There might be a misunderstanding of the notification alerts because our system could only send notification emails to orders placed by email addresses for the moment.
If you place an order via your phone number, there will not be a notification through SMS messages.
If you would like to share more of your concerns with us, feel free to contact us at [email protected].
We will reply to you as soon as possible.
Best regards,
Gshopper Team
Very bad warranty and customer response, eventually received a refund
As mentioned by other reviewers, the customer service and warranty of this company is beyond bad. No response at all, while my product broke down within a year (order GUI150036200). Please stay away and spend some more money to get decent aftersales.
EDIT: where do I send the video and explanation to? Because via your own customer service I've already tried and I get no response. Kind of strange that you seem to have time to respond to complaints on Trustpilot, but not on warranty requests on your own website.
25-10 EDIT: after a lot of mails and messages I finally received my refund today. Pleas Gshopper fix your customer response time and thanks for the refund.
Gshopper 回复2022-08-26
Dear Customer,
Sorry to hear that the item broke down within a year and you haven't received a response from the store.
Due to the large inquiries of orders, the seller may have missed your messages.
Could you tell us the problem with the item and send us a video of the problem if possible?
This information will help identify the problem easier.
We will contact the store to check your messages and sort out a solution for you.
You may send us the video to our support email at [email protected].
Best regards,
Gshopper Team
Got an electric scooter and after using it a couple of days the on flew off and i had an accident which literally wounded me so badly i even injured my head and my arm was scraped and my knee injured. No support whatsoever not from gshopper nor the seller. But i am going to sue both of them.
Wish i could share all the horror pictures of my injuries here. Be aware and take heed of my experience.
Today it is 15 november and those mofos still didn't answer me and have an outstanding invoice of 600k EUROS. Dont trust them. I already filed motions to the internaiton court of the Hague and the minister of dutch international commerce
This is not only not professional, but inhumane !
EDIT today 11/1/2023
F8CK you guys mofos. Telling me to send you an email but you havent replied for almost a year and I am just starting to heal after my injuries and having gained so much weight and the wound have been opened up twice. PLEASE BEWARE PEOPLE !!!
Gshopper 回复2022-08-26
Dear Customer,
Sorry to hear that you have experienced such a horrible accident.
May you send us your order number and your problem to [email protected]?
We will contact the store to investigate your case as soon as possible.
Best regards,
Gshopper Team
Order only if you do not expect any further guarantee or service from them.
Order ID：GVD260035132 - No response neither via support@ or "customer service" (I checked spam/mentioned alternatives).
The purchased device failed after 4 Months while no external damage.
... stay away from such seller and invest rather a bit more to have at least a decent service afterwards.
Gshopper 回复2022-08-26
Dear Customer,
Sorry to hear that your problem hasn't been taken care of.
We haven't found any emails mentioning your order GVD260035132.
Could you send us your problem with the item at [email protected]?
It would be great if you could attach some photos and videos to us as well.
We will contact the store to deal with your case as soon as possible.
Best regards,
Gshopper Team
I ordered an airfryer on 1 August 2022, expected transit time 2-8 days, tracking info last section until 19 Aug: "2022-08-04 morning, Insert item into bag, Feucht, Germany" Looks like they are not sending with GLS or DHL as promised.
I tried to contact seller 2x on the site 3 and 5 days ago, and support 2x 2 days ago on email, but none of them reply. You can imagine what will happen if there are any issue with the product if you lucky enough to get it.
Gshopper 回复2022-08-23
Dear Customer,
Sorry to hear that you have not received the item and did not receive a response from us.
Due to the high volume of inquiries, we may have missed your emails or messages.
We will contact the store to check the delivery status of your parcel and urge them to deal with your case as soon as possible.
Best regards,
Gshopper Team
Scammy Xiaomi Global Store asks me to cancel order
Order GVH110034799
I've ordered phone from "Xiaomi Global Store" and after 9 days, (where website says shipping: 2-8 days) I've decided to send a question to the seller asking what's going on - because website is showing order status as "pending shipping".
To my surprise, when I've entered the message section, after a long loading of this secrion, there was a message from the seller asking ME(!) to cancel the order because item is out of stock.
This is a scam because the offer is there - i can now buy exact same phone but price has changed. And they have the audacity to ask me to cancel order when they're the one failing to fulfill it.
Also, the website hasn't sent any email about this message, while payment emails and dropped cart email was sent directly to my inbox (no spam problems etc.).
Really bad experience.
Gshopper 回复2022-08-23
Dear Customer,
Sorry to hear that the store has not shipped out your order.
We will contact the store to check if the item is in stock or not.
If the item is available, we will urge them to ship it out as soon as possible.
If not available, we will issue a refund for your order.
Regarding the issue of emails, the system does not support sending notification emails about chat messages from sellers at the moment.
However, we will take this into consideration in the future.
We apologize for the inconvenience that caused you.
Best regards,
Gshopper Team
Worthless warranty handling, responses are half-heartedly or non existent.
August 8 2022.
Bought 2 products (Roborock H6) which both broke down within the 2 year warranty (Batteries broken).
Very likely it's a either a design flaw in the product or just bad quality control, since a family member has the same device with the same issue.
3 devices with the same issue within a 2 year lifespan, doesn't sound normal to me.
These products were about 300 Euro each. Which I consider not cheap for a Xiaomi branded product.
Contacted GShopper and the first mail is not even read properly. If you then provide more information or point them again to read the information properly it remains silent. Even after several reminders.
So I got the suspicion that they are simply ignoring my follow up e-mails.
Then decided to email from a different email address. Immediately got a (again worthless) response and no response to subsequent emails so far again.
Do not buy here!
Edit on August 17 2022:
Indeed I got a reply from GShopper after posting this review. Awaiting further actions from their side now. Will post updates about the progress.
Edit2 on September 3 2022:
Sent 1 of the 2 broken units towards Poland on August 22. Was delivered in Poland on Friday 26.
No reaction so far from the seller. And no replacement unit received yet.
Contacted GShopper for the compensation of the shipping costs of the 1st unit I sent. No reaction after 2 weeks...
Just sent a 2nd mail for the 2nd unit I also sent towards Poland. Awaiting a reply for that.
This cost me 72 Euros now in shipping costs so far.
Edit3 on September 9 2022:
No reaction from GShopper to any of my e-mails so far. And no reaction on how they are going to compensate me for the shipping costs either.
Als haven't received a repaired/replacement unit back yet. So both units are still in Poland.
Still very unsatisfied with the way GShopper handles this warranty and how they just don't respond at all.
Edit4 on September 20 2022:
@Gshopper: You indeed responded to one of my older e-mails today.... not to the more recent one that I sent from another e-mail address.. (since you didn't respond after a couple reminders).
I sent you a reply from both mail addresses today. Hopefully you can respond to the proper one this time... how hard can it be? If you can't communicate in English properly or even bother to reply at all.. why run a webshop?
Edit5 on September 23 2022:
Replied to Gshopper from both my e-mail addresses on the 20th. Still no reply to any of them.
What a bunch of 'incompetent people' working there.
Edit6 on October 1 2022:
Sent yet another follow up message to Gshopper to get a response from them. They keep ignoring me.
I'll continue doing this as long as needed every week.
This is now becoming a matter of principle...
Edit7 on October 8 2022:
No response from GShopper whatsoever.
So basically they now have stolen 2 vacuum cleaners from me that I paid for. No refund has been made to this point and not a repaired vacuum cleaner in return. Will continue the pettiness with these updates here and by sending them a weekly mail.
Edit8 on October 16 2022:
Another week, and no response from GShopper at all. So here's another a update.
This company needs to get their act together and handle warranty requests properly.
I now basically see it as they stole 2 working products from me and refuse to either send me a working product in return or compensate me in any way. It's just ridiculous how they are handling this.
Edit9 on October 23 2022:
I just sent another reminder to GShopper for a response. Still no reaction from them.
It would grace them if they start responding for a change. So I can put some positive feedback in these updates for a change and get my items returned!!!
Edit10 on October 30 2022:
I sent another reminder go GShopper to get their attention. No luck so far nor a response from them.
Continuing this malicious email journey with GShopper.
Edit11 on December 24 2022:
Time for a final update on this whole situation.
Somewhere around the end of November I received 2 boxes with the vacuum cleaners in it.
They seem to be repaired. Most likely a new battery.
No further details were attached on what they replaced/repaired exactly.
I did send another e-mail about the shipping costs that were made. No response to that either.
Final conclusion:
Roborock is a worthless brand when it comes to durability and taking care of their 2 year warranty.
GShopper is also a crappy webshop I won't recommend buying anything from.
Ok, both units are repaired somehow. But the time it took (3 months) and the fact that I still lost about 75 euro in shipping costs is inexcusable.
Gshopper 回复2022-08-16
Dear Customer,
Thank you for your updates.
We may have missed your emails.
We will check our support mailbox immediately for your previous emails and deal with your case as soon as possible.
Sorry for the inconvenience.
Best regards,
Gshopper Team
I had three orders from this shop. Unfortunately in one order I could not find a solution with the shop and had to escape to PayPal to get justice but after that the communication has been fixed a lot and now there is an insurance. It has good prices but always to you buy with PayPal.
Gshopper 回复2023-02-21
Dear Customer,
Thank you for your feedback.
Your feedback is very important and valuable to our service improvement. We strive to optimize our platform to provide a better service experience as always.
Thank you very much for your interest in Gshopper.
Warm Regards,
Gshopper Team
I bought a midea m7 pro vacuum cleaner. after 14 days one of the wheels stopped working. I wrote to the seller and the e-shop, and apart from the first emails that they would solve my situation, I did not receive any further answers. at the moment, after several emails, neither the seller nor the store is communicating anymore. I have more than 1000 orders from several stores, but it has never happened to me that the store itself stopped communicating after the first email.
I am adding to the review. The seller and gshopper did not respond, so I contacted the discount portal xiaomiplanet.sk and things started to move. Now I have been promised to send a new vacuum cleaner. So I'm looking forward to being able to include gshoper among serious stores. But they have to work on the speed of communication.
Gshopper 回复2023-02-21
Dear Customer,
Thank you for your feedback.
Your feedback is very important and valuable to our service improvement. We strive to optimize our platform to provide a better service experience as always.
Thank you very much for your interest in Gshopper.
Warm Regards,
Gshopper Team
55" TV ordered on 28th Feb. Today still in phase in-transit, DHL received electronic information and waiting for the seller. I contacted with Gshopper and here is the answer: "Hello. Sorry to inform you. Since we ship from Germany, your order exceeds the size limit of the courier service. Even if we propose to increase the freight to achieve the purpose of transportation, logistics providers are still reluctant to transport. Sorry, we have no choice but to cancel your order and issue a refund." So why they are selling products what they cannot ship, I really don't understand it.
Gshopper 回复2023-02-21
Dear Customer,
We are sorry to hear about your experience thus far. If you encounter the same problems in the future, please don't hesitate to contact us at [email protected]. We appreciate your help to improve our business and your experience.
Warm Regards,
Gshopper Team
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