Happy & Polly

Dear Customer, Thank you for your honest feedback and for bringing your experience to our attention. We're pleased to hear that your kittens enjoy the cat tree and much appreciate your understanding regarding the measurements. While we're glad our customer service team could assist you promptly, we totally understand how frustrating it can be to receive an incomplete product. We are working diligently to improve our quality control processes to ensure all necessary components are included in our shipments. Your feedback is invaluable to us, we will take your suggestions seriously. We are always committed to enhancing the quality and reliability of our products to ensure a better experience for all our customers in the future. Thank you for your patience and understanding, and we appreciate your support of Happy & Polly. Best regards, The Happy & Polly Team

Dear Customer, Thank you for your feedback and for taking the time to share your experience with our cat tree. We are sorry to hear that it did not meet your expectations in terms of size. We understand that finding the perfect cat tree for your feline friend is important, and we appreciate your suggestion to rename it to better reflect its suitability for kittens. Your input is valuable to us as we continuously strive to improve our products and services. If you are interested, we would be happy to recommend a larger cat tree that might be a better fit for your cat's needs. Please feel free to reach out to our customer service team, and we will assist you in finding the perfect solution. Thank you again for your feedback. We hope to have the opportunity to serve you and your furry friend in the future. Best regards, Rose

Dear Jordan DeFazio, Thank you for your feedback. After verifying with our logistics team, we can confirm that both of your replacement packages were returned due to damage sustained during shipping. We apologize for this inconvenience. Unfortunately, ceramic products can sometimes encounter unforeseen issues during transit. Please rest assured that we have reported this problem and are making every effort to improve our packaging to prevent such issues in the future. We appreciate your understanding and continued support. If there is anything else we can assist you with, please reach out us at [email protected]. Best Regards, Rose

Dear, We are sorry to hear about the issue with your order. Our records show that your order was delivered a month ago. Unfortunately, we did not receive any notification from you indicating that there were incorrect hardware parts in your package, so we were unaware of this issue. We are more than happy to assist you in resolving this matter. Please contact our customer service team at [email protected] and provide pictures or a video detailing the incorrect hardware components. They will help you with the issue promptly. Thank you for your feedback, and we apologize for any inconvenience this may have caused. Best regards, Rose