Absolutely terrible product. I was happy to pay the expensive prices if you got what you paid for “non stick”
Within 3 weeks everything sticks and you can’t get it off even after soaking over night with soap
Hello Lennon! We’re sorry to hear that your HexClad pans haven’t delivered the non-stick performance you expected. We understand how frustrating it is when foods like eggs and meat stick.
HexClad’s hybrid design does require a little different cooking technique than traditional non-stick cookware. For best results, we recommend preheating the pan over medium heat, allowing it to come to temperature before adding your food, and using a small amount of oil or cooking fat. It’s also important to avoid cooking over high heat, as this can affect cooking performance.
That said, your experience matters to us, and we’d be happy to help troubleshoot the issue and find the best solution for you. Please reach out to us at https://hexclad.com/pages/contact if you need any further help or assistance.
Kareen - HexClad Support
Hello there! We’re sorry to hear about your experience with your pans and understand how frustrating it must be to deal with constant sticking, especially when you’ve followed the care and seasoning guidance.
Sticking can sometimes be caused by factors such as cooking at too high a temperature, not allowing the pan to preheat properly, or using too little or too much oil. We’d be happy to help troubleshoot the issue and provide guidance on getting the best performance from your pans.
If you’re still having trouble or need further help or assistance, please reach out to us at https://hexclad.com/pages/contact and our team will be happy to look into this with you.
Kareen - HexClad Support
Hello there,
It’s great to hear we could make this right for you, especially when you noticed your frying pan beginning to peel. We completely understand how concerning that can be, and we’re glad you reached out and sent us a photo so we could quickly arrange a replacement.
We truly appreciate you taking the time to share your experience. Making customer service straightforward and responsive is something we care deeply about, and it means a lot to know that this has left you feeling confident in recommending HexClad.
If you ever need a hand with anything else, please reach out to us at https://hexclad.com/pages/contact and our team will be happy to help.
Thank you for choosing HexClad and for giving us the opportunity to make things right. We hope your replacement pan brings you many great meals ahead.
Kareen - HexClad Support
当天就回复了，10 英寸的锅也寄出来了。John A. 是 HexClad Cookware 的客服代表，太棒了。谢谢 John！
HexClad 回复2026-08-09
Hello Michael,
It’s wonderful to hear that John was able to turn a frustrating pan experience into a positive one. We know how disappointing it can be when your cookware doesn’t perform as expected, so we truly appreciate you giving us the opportunity to make things right.
We’re especially glad to hear that you received a same-day response and that your replacement 10" pan is already on its way. We’ll be sure to share your kind words with John and the rest of our Customer Support team. Feedback like yours means a great deal to us and reinforces how important it is to be responsive, helpful, and genuinely attentive to our customers.
Thank you for choosing HexClad and for taking the time to share your experience. We hope your new pan delivers the cooking results you were looking for and earns that fifth star.
Should you need any further help, please reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
Hi Susie, it’s always encouraging to hear when our team is able to turn a frustrating product experience into a positive customer service experience.
Thank you for taking the time to share such thoughtful and detailed feedback. We’re sorry to hear that your pan was giving you trouble with sticking, and we completely understand how disappointing that can be, especially when you’re expecting a better cooking experience.
We’re very glad, though, that our Customer Support team was able to work with you, offer suggestions, and ultimately arrange a replacement when those steps didn’t resolve the issue. We truly appreciate your kind words about the team’s responsiveness, patience, and professionalism. Feedback like this means a great deal to everyone here.
We hope your new pan arrives soon and, most importantly, gives you the cooking results you were hoping for from the start. Thank you for choosing HexClad and for giving us the opportunity to make things right.
Should you need any further help along the way, please reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
Hello Tim,
It’s wonderful to hear that your warranty claim was handled smoothly and in a timely manner. We know how important it is to have concerns addressed efficiently, and we truly appreciate you taking the time to share your experience.
Thank you for your kind feedback and for recognizing the care our team puts into supporting our customers. We’re grateful you chose HexClad and hope you continue to enjoy your cookware for many meals to come.
Should you ever need any assistance, please reach out to us at https://hexclad.com/pages/contact. We’re always here to help.
Kareen - HexClad Support
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