Reviewers had a great experience with this company. Customers frequently praise the support team for being extremely responsive, helpful, and genuinely attentive to any questions or concerns during the purchasing journey. Many consumers also mention that the items look wonderful, match online descriptions very well, and arrive safely at their destinations.
However, some customers also noted recurring issues regarding unexpected delivery delays, very long waiting times, and occasionally receiving packages with missing parts. A few other people also felt that the overall material quality did not match their expectations and experienced frustrating difficulties when attempting product returns.
ACHTUNG . Wir haben die Ware bestellt und nicht erhalten !!! sie haben auch keine Registereintragung ins System, keine Steuernr, KEINE ADRESSE, keine tel. nr!!! Auf der Rechnung stehen keine Daten !!!! sie melden sich nicht auf die mails ! Die Ware haben wir bezahlt
⚠️ WARNING
We ordered the goods and did not receive them!!!They do not respond to emails!
We paid for the goods, but never received the merchandise.
The company has no registration in any official system, no tax/VAT number, NO ADDRESS, and no phone number!!!
The invoice contains no company details at all!!!!
I had a great experiencie with Home Lights customer service
I had an excellent experience with the customer service of Home Lights. They found a solution to my problem quickly and with great friendliness. Thank you! I recommend them.
Creative Branch bird shaped pendant lamp at Home Lights
A few weeks ago, I bought a beautiful pending light with cute little birds at Home Lights. Quick delivered & easy to install.
I can certainly advise this shop to everybody who loves beautiful lights !
First buyer experience with Homelights.
My order was sent in 2 phases.
When questionning Homelights about this, I had a prompt and personal reaction.
Very efficient and it felt confident.
Second part of the order arrived spot on.
Nice products too !
paid for express shipping, ended up waiting more than a month to get the lamp.... lamp is not even close to what was advertised, poor chinese quality and materials...talking about the pendant modern light... wouldnt reccomend if you are looking for a semi premium product...
I used this site for the first time and the result was very satisfying.
They responded to an email regarding a small delay in delivery (due to Christmas holidays) and the parcels were received in perfect condition.
The materials are of very good quality and I will most probably use this shop again in the future!
I ordered and received 2 Dynamic Surface Acrylic Orb Pendant Lights, they are beautiful, the colors are amazing and the quality is higher than i expected.
There was a bit of delay due to Holidays season, but they both arrived in perfect condition.
Hawful experience, expensive "quick" delivery, we ended up receiving the two lamps after almost 2 months. One of them with missing parts, so I needed to wait for them. Also, none of the lamps has instructions. I wouldn't recommend this online shop to even my enemies. The lamps look nice, but I still haven't installed them. Quality is not good, and packaging is poor.
Great experience with HomeLights!
When my package tracking wasn't working, their support team responded quickly and kept me well informed. What impressed me most was their proactive approach, they immediately sent a replacement package without me having to ask for it.
The communication was excellent throughout with regular updates. Even after delivery, they followed up to confirm I received everything.
The lamp is beautiful and as described.
Unfortunately I had not benn at home when the delivery company arrived and my package was retained at the nearest post office.
The customer service team sent me an email with the details to ask whether everything is ok? They are up-to-date and really conscientious.
The lamp is fabolous and it was not easy to choose fromk the wide range of stock.
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