我每月向 Staples 支付 IPostal 服务费用,这样我的包裹就安全了。他们在三个月内丢失了两个包裹,我已经收到了交货确认。他们可能存在内部盗窃问题,或者完全没有组织。支持是没有用的。有人告诉我他们需要两天的商务日,现在已经四天了。我和三个人聊天,他们都不知道如何解决问题。这样做的目的是为了防止包裹被盗,但结果却适得其反。根本不推荐 Staples I Postal。
iPostal1 回复2026-06-19
Hi Kimberly,
Thanks for your review. We are sorry to hear about the issues described.
It is very uncommon for mail to go missing. Our locations are certified by the USPS as a Commercial Mail Receiving Agency, that receive and manage mail securely and professionally.
We work closely with our mail center partners to ensure that our standards of service and quality are maintained. If you would like to switch to a location that better suits your needs, our team would be happy to assist you.
Our Customer Service team is highly professional and always tries to help. We see our team has followed up with your mail center, and we will follow up with you directly. We want you to have a great experience using iPostal1.
Sincerely,
iPostal1
Hi Amber,
Thanks for your review. We are sorry to hear about your experience.
We work closely with our mail center partners to ensure that our standards of service and quality are maintained. Our team followed up with your mail center to ensure that the system is working properly and that they are completing tasks in a timely manner. Please note, our Customer Service team is always happy to help you switch to a location that better suits your needs.
For your second shipment, the root cause in this case is the UPS, not the mail center. Once we became aware of the issue we immediately began working with the UPS to fix it.
iPostal1 has many thousands of happy customers as reflected by our overall ratings. That said, we are always working to be better. If you would like to give us a second chance, please contact our Customer Service team.
Sincerely,
iPostal1
Hi dbash,
Thanks for your review. We had people like you in mind when we created our digital mailbox service. We are glad we were able to meet your needs.
Sincerely,
iPostal1
Hi Amy,
Thanks for your review. We are sorry to hear about your experience.
The USPS requires that the Form 1583 be notarized to help prevent fraud, protecting both you and the mail center. Many mail centers allow you to sign the form in their presence, in which case notarization may not be required. To notarize your form without going to your mail center, you need to use the online notary service for $25.
Our Customer Service team is always happy to assist you with the signup process. Please contact our team if you have any questions.
Sincerely,
iPostal1
Hi Christopher,
Thanks for your review. Our goal is to provide the best digital mailbox experience possible, so managing your postal mail and packages is easy and care-free.
Sincerely,
iPostal1
Hi Naoual,
Thanks for your review. We had people like you in mind when we created our digital mailbox service. We are glad we were able to meet your needs.
Sincerely,
iPostal1
Hi Becca,
Thanks for your review. Our mail center partners work hard to provide great Customer Service, so we appreciate your feedback very much.
Sincerely,
iPostal1
Hi Heather,
Thanks for your review. Our Customer Service team works hard to provide great service, so we appreciate your feedback very much.
Sincerely,
iPostal1
Hi DRMRWH,
Thanks for your review. Our goal is to provide the best digital mailbox experience possible, so managing your postal mail and packages is easy and care-free.
Sincerely,
iPostal1