Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
Reviewers had a great experience with this company. Customers are truly thrilled with the stunning dresses, regularly highlighting the gorgeous materials, professional craftsmanship, and remarkably fast shipping times that consistently exceed expectations. Many people frequently mention that the items arrive promptly and match the online pictures precisely, making special family celebrations completely stress-free.
Some reviewers were not happy with occasional delivery delays, missing tracking updates, or unexpected difficulties and hidden costs encountered during the return process. A few customers also noted receiving items with poor stitching, damaged packaging, or fabric colors that significantly differed from the website advertisements and photos.
The dresses I ordered were poor quality. The lace on one of the dresses had balled up which makes me think it was a sample dress. Unfortunately there were no try on dresses in my size so I had to buy out right. To return the two dresses I bought cost me $90 out of my refund which was definitely disappointing. I expected to pay a restocking and shipping fee but $90 is crazy! The dresses did appear to be well made it was just the quality of the fabric that was disappointing.
JJ's House 回复2023-11-07
Thanks for your review here.
JJ's House products are made-to-order to help reduce environmental waste and (to keep prices low for our customers) we charge restocking fees. Before placing the order, customers are required to confirm that they have known the return policy. The shipping fees, insurance fees and return labels fees are non-refundable since they are paid to the third shipping company.
More Try-before-buy dresses will be introduced to satisfy our customers' needs shortly. We look forward to your continuous support.
Selection is great.
Ordering super easy.
Fast delivery.
I ordered custom. The top with the cups are sewn in so cannot be adjusted or re- angled. So the bust is a little off.
The waist is about 2" too big. The seamstress who measured me will take that in.
One measurement : hollow to waist might have been useful.
Otherwise, beautiful. Quality is great.
Would recommend.
JJ's House 回复2023-11-07
Dear customer,
We are committed to rendering the best options of products and perfect customer service. Please feel free to reach out if you have any concerns regarding your orders. Have a wonderful day!
I needed to order 6 bridesmaid dresses. I ordered one so that we could see that it was ok, and for sizing. I then ordered four more to check sizing only to find that they were a different colour and fabric to the original. I returned the original and ordered two more only to find that they were a different colour and fabric.
I don’t understand why the dresses are different colours and different fabrics. Also a couple were styled slightly differently. Some were shorter than the others.
The ordered dresses took almost a month to arrive so I now do not have time to send back reorder etc.
I would not recommend buying from them if you need several dresses the same.
JJ's House 回复2023-10-24
Thanks for your review.
After careful investigation, the second order you placed was a stocked try-on one which allows customers to check the size and quality while the full-price order needs to be made from scratch.
Therefore, there might be a slight color difference between the varied batches of fabric. We would highly suggest our customers place all the bridesmaid dresses they want into one order to avoid this issue.
Thanks for your understanding.
Dear customer, we are really happy to hear that you are satisfied with this shopping experience with us. Please feel free to reach out if you have any concerns regarding your orders. Have a wonderful day!
Further to my previous negative review I am now able to post a more positive one. I had the dress professionally steamed, which JJhouse paid for and I was then totally satisfied with how the dress looked. I was able to wear it for our anniversary and received lots of compliments. Would post a photo but I don't seem to be able to on this site.
JJ's House 回复2023-10-07
Dear customer, we are glad to hear that you are now satisfied with the solutions provided by our after-sales team. Please feel free to contact us if you have other concerns.
I initially ordered two dress sizes to get an idea on the fit and whether we liked the quality. We did so I then returned these and ordered the sizes that matched the measurements of my bridesmaids. Having received these and trusted they would be correct as the first were I then unfortunately did not get to see one of my bridesmaids within the two week return time. Once I did we realized that one dress has been made smaller than the measurements indicate on the website and label by 2.5 inches,I even included photos to indicate this. The size 6 and size 10 are only 1.5 inches different. Additionally the size 6 I ordered on two different occasions only a month apart was significantly different in its fit. JJs House did not care that they are the ones that have made it incorrectly and simply refused a return. They offered 15% off my next purchase but this is pretty pointless as how can I guarantee the next dress will be made to the measurements listed.
I strongly suggest everybody get out a measuring tape and check for yourselves that what you have received is what you have been sold. This is false advertising and really damaging to the wearers mental health when they're being told they're too big for a size they always wear despite the measurements being correct for their size if it had been sewn properly.
Sadly as I already have 3 other dresses that need to match I have no choice but to now try and order multiple sizes and hope at least one of them is correct but proceed with caution if you are buying. Made to order is great for the environment but seems to mean you do not receive a consistent item.
JJ's House 回复2023-10-07
Thanks for your review here.
After confirmation, your order was delivered on June 16. On Oct 2, we received your request to return. Please understand that the return must be within 14 days of receiving the goods. The return policy is clearly shown beside each product on the item page. We appreciate your understanding that every business is time-sensitive. We are afraid that we may not accept a return of this order that has passed more than 3 months.
Every piece of dress will undergo strict quality inspection before it leaves our warehouse. The nearly 3-inch difference you mentioned may not exist. Our customer service agent has contacted you and provided quality pictures. If customers want a perfect fit, we recommend you choose a custom size, which will be made to your measurements.
Thanks for your understanding.
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Dear customer
Thanks for your review here. Unfortunately, we failed to identify your order information.
Contacting our customer service team is highly appreciated if our customers have any problems regarding their orders or services. Please kindly contact us here: https://www.jjshouse.com/help-center#contactUs
Never hesitate to reach out.
I bought this dress for my wedding as an alternative to a traditional wedding dress. The day of the wedding, I had it on for about 15 minutes and the left sleeve began to tear away from the seam in the front and right sleeve tore away from the sleeve in the back. 30 min from the ceremony, I was repairing my wedding dress. I was in tears. Incredibly, horribly disappointing.
JJ's House 回复2023-10-07
Dear MaryM,
We are so sorry for the inconvenience caused. We truly understand how frustrated you were at that time.
We noticed that you bought our try-on dress and kept it because it is beautiful and fits well. The emails with detailed pictures about the problems you mentioned have not been received. Contacting our customer service on the page: https://www.jjshouse.com/help-center#contactUs for a solution is highly appreciated.
Have a nice day~
Being able to try my dress at home was perfect! I really liked the quality of dresses.
JJ's House 回复2023-10-07
Thank you for your kind review.
We are glad to hear your recogition of our "Try On" service which offers multiple options. Your affirmation is our greatest encouragement, and we will continue to optimize our service and quality.
We also appreciate your honest feedback about your experience. Hope to serve you again very soon.
Have a nice day~
The dress is beautiful but again it's too small. I tried the dress on I bought for my son's wedding and was convinced that was the right size for this wedding. The dress I received was not the same size dress I bought back in 2021. I have generated a return and have already repurchased the same dress in a different size. Please work with me on price. Please refund the whole dress (minus the shipping) as I repurchased the whole dress with shipping because of time constraints.
JJ's House 回复2023-09-25
Dear Julie,
It may vary between years. We would highly recommend our clients check the latest size chart and measurements when placing their orders. Contacting our pre-sales team for more accurate answers before purchase is also suggested. Thanks for your understanding here.
For other issues, please kindly find more help here: https://www.jjshouse.com/help-center#contactUs
Our after-sales department will try to render a satisfactory solution for you quickly.
Shipping was slower than usual this time. The jewelry was very pretty, and fit my needs. The purse is perfect, well made and very pretty.
JJ's House 回复2023-09-13
Dear Lorraine Rock
Thanks for your review here. We are glad to hear you are satisfied with our products.
Contacting our customer service team within 14 days of receiving the goods is highly appreciated if our customers have any problems regarding their orders or services. Our 7*24 Live Chat team and ticket handling group are always at your service, ready to render satisfactory solutions.
Never hesitate to reach out.
Great selection to choose from and timely delivery as it was coming from abroad. For future customers it is advisory to create an account on ordering to make it easier if you need to return an item. The return label is for Royal Mail and only costs £3.00. Only disappointment was the 5%restock charge on my returned items.
JJ's House 回复2023-09-07
Thanks for your kind review. Our products are cost-effective. We appreciate your order so much. Support from customers like you helps our business grow and evolve.
We are committed to sustainable development and Nearly all of our items are made for orders, so we charge restoking fees for the returns. Thanks for your understanding.
Thanks for your kind review. Our products are cost-effective. We appreciate your order so much. Support from customers like you helps our business grow and evolve. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
Thanks for your review here. We take great pride in giving our 100% everyday to provide fast and friendly service to every customer. Please feel free to contact us if you need any further help.
The dresses were very beautiful
I didn’t give the 5 stars just for the delayed of delivery
But whenever I want a new dress definitely will be from JJ’s House
JJ's House 回复2023-08-14
Dear customer, thanks for your review here.
We appreciate it so much for such a large order containing several dresses and other items. It then took some time for confirmation and processing. Since the dresses are made from scratch, the extra tailing time would be added. Your understanding would be highly valued here.
We are now working on the shipping issue to make it faster and thanks for bringing it to our attention again. Have a nice day!
Thanks so much for ordering from us.
Support from customers like you helps our business grow and evolve. We couldn't be prouder to help you find an ideal dress that fits you well.
We are grateful for your honest feedback here. Thanks again. Hope to serve you very soon.
Promptness in response. Willingness to assist and provide solutions.
JJ's House 回复2023-08-14
Thanks for your review here. We take great pride in giving our 100% every day to provide fast and friendly service to every customer. Please feel free to contact us if you need any further help.
Ordered a standard bridesmaids dress which came faulty as stitching was coming apart. I sent pictures to JJ’s house and they offered
1. Keep the item(s) and we can create a coupon code (50% of the item(s) value) for you. You can use the coupon to place a new order.
2. Return the item(s) back and we will offer you a coupon covering the item(s) value. You can use the coupon to place a new order directly. However, the return shipping fee will be paid by you.(A 5% restocking fee from your first returned dress(es) will be deducted, and 10% for your subsequent returned dress(es) as agreed.)
However on their website it says if the dress is damaged they will give a full refund. With both these options I will be out of pocket!
Shipping was a fortune as well.
After speaking with customer care they offered a full refund which has made the experience a lot easier.
JJ's House 回复2023-08-08
Update：
Dear customer.
Sorry for the inconvenience caused. Yes, We stated on our website "JJ's House will issue a full refund including shipping for any damaged, defective, or mis-shipped items as long as we are notified within 14 days of delivery to you." We have been sticking to that.
Now the full refund for this order has been issued to your account, Please kindly pay attention to that.
We take great pride in giving our 100% every day to provide fast and friendly service to every customer but I understand that our team didn't provide the level of service that you've come to expect this time. For that, we are extremely sorry.
Going forward, we are going to take steps to ensure that this situation does not happen again. For starters, we are hosting additional training sessions for customer service agents. We would like to sincerely thank you for bringing this issue to our attention. Your continued support means the world to us. Please do not hesitate to contact us if you have other concerns.
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Dear valued customer,
We feel deeply sorry to hear that you are unhappy with your shopping experience with us. Please be assured that we are undoubtedly willing to address the customers' issues quickly. Could you please give us your order number so that we can proceed with your case?
You can reply here directly.
Thank you for your time. Hope to hear from you soon.
Products with good quality.
Delivery took some time, so that has room for some development, but other than that, I would order again with good expectations!
JJ's House 回复2023-08-09
Dear customer, thanks for your order and review here. We have noticed the shipping issue and are working on that. Thanks for bringing that issue to our attention again. Looking forward to your future orders. Have a nice day!
The site is great and the dresses are beautiful and have good quality of fabrics. The only problem is the payment. Each order I made wasn’t successful right away and only after a few days I got a notification that I need to send a picture of my drivers license and the credit card. It delays the order and it’s inconvenient.
JJ's House 回复2023-08-07
Thanks for your review here. So glad to hear your admiration of our dresses.
We appreciate your understanding that some payments would be challenged to make sure the transaction is safe, avoiding online fraud. We always suggest our customers make the payment with Paypal, which allows orders to be confirmed more quickly.
Thanks again for your order. Have a nice day!
Thank you for your kind review.
We are glad to hear your recognition of the shipment of our goods. Your affirmation is our greatest encouragement.
We also appreciate your honest feedback about your experience. Hope to serve you again very soon.
Have a nice day~
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