Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
Reviewers had a great experience with this company. Customers are truly thrilled with the stunning dresses, regularly highlighting the gorgeous materials, professional craftsmanship, and remarkably fast shipping times that consistently exceed expectations. Many people frequently mention that the items arrive promptly and match the online pictures precisely, making special family celebrations completely stress-free.
Some reviewers were not happy with occasional delivery delays, missing tracking updates, or unexpected difficulties and hidden costs encountered during the return process. A few customers also noted receiving items with poor stitching, damaged packaging, or fabric colors that significantly differed from the website advertisements and photos.
being able to try before you buy to make sure fabric etc was good quality, sadly the thing i ordered was not big enough across bust and my back, or top of arms.
JJ's House 回复2023-07-27
Thank you for your kind review.
We are glad to hear your recognition of our "Try On" service which offers multiple options. We have our own size chart and checking the measurement is highly recommended. Our 7*24 Live Chat service team is also ready to answer your questions anytime.
Hope you will find a suitable and beautiful dress very soon. We appreciate your order very much.
UPDATE - THEY HAVE NOW REFUNDED THE FULL COST OF THE DIRTY DRESS! SONI HAVE GIVRN AN EXTRA STAR!
STILL THINK THEY COULD DO WITH IMPROVING THEIR CUSTOMER SERVICE BUT I AM HAPPY WITH THE FINAL OUTCOME
I ordered a wedding dress which arrived with dirty marks on it, I requested a return due to it being faulty and expected a full refund but was contacted by “customer service” advising they were just “ordinary” stains and I should soak the dress in detergent to remove the stains! Obviously I was unwilling to do this - I can’t believe they even suggested a bride be soaking her wedding dress in detergent to remove stains before use!
They then offered me a 40% refund and keep the dress, I rejected this too I just wanted a full refund! After almost a weeks worth of emails they eventually sent a return label, which was processed fairly quickly but i then received an email saying I’d been refunded 95% of my total as they charge a 5% “restocking” fee! I can’t understand how they can restock and resell a dirty dress! Surely if faulty/dirty it should be a full refund then they can put the dress in their sale!
Would never use this place again or recommend to anyone, their after sales customer service is shocking and I’m now out of pocket so they can restock and resell a dress that doesn’t meet basic expectations
JJ's House 回复2023-07-26
Thanks for your review here.
I would like to sincerely apologize for the negative experience that you had with our customer service team.
To make things right, your total refund has been issued and we appreciate your cooperation a lot. We stated on our website "JJ's House will issue a full refund including shipping for any damaged, defective, or mis-shipped items as long as we are notified within 14 days of delivery to you."
We take great pride in giving our 100% every day to provide fast and friendly service to every customer but I understand that our team didn't provide the level of service that you've come to expect this time. For that, we are extremely sorry.
Going forward, we are going to take steps to ensure that this situation does not happen again. For starters, we are hosting additional training sessions for customer service agents. We would like to sincerely thank you for bringing this issue to our attention. Your continued support means the world to us. Please do not hesitate to contact us if you have other concerns.
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Dear valued customer,
We feel deeply sorry to hear that you are unhappy with your shopping experience with us. Please be assured that we are undoubtedly willing to address the customers' issues quickly. Could you please give us your order number so that we can proceed with your case?
You can reply here directly.
Thank you for your time. Hope to hear from you soon.
We ordered several "try-on" dresses before buying a new one due to the quality of the "try-on" received. That is the reason for dropping one star as we have to spend more money to get the same "try-on" dress new.
JJ's House 回复2023-07-23
Thank you for your kind review.
We are glad to hear that you like our "try-on" dresses which could be returned freely within the window with the pre-paid return label.
We also appreciate your orders from us. Hope to serve you again very soon.
Have a nice day~
Product was true and exact to description although shipping time could be faster .
JJ's House 回复2023-07-19
Thank you for your kind review.
We are glad to hear your recognition of our products and will continue to optimize the shipping efficiency.
We also appreciate your honest feedback about your experience. Hope to serve you again very soon.
Have a nice day~
The shoes I ordered were lovely. The only issue was the length of time they took to arrive. Otherwise service was good
JJ's House 回复2023-07-16
Thanks so much for ordering from us.
Support from customers like you helps our business grow and evolve. We couldn't be prouder to help you find the ideal shoes.
We are grateful for your honest feedback here. Thanks again for your advice towards shipping time. Hope to serve you very soon.
Would have liked it to come a little faster, but the dress is beautiful!
JJ's House 回复2023-07-04
Thank you for your kind review.
We are glad to hear your admiration of our dresses and will continue to optimize the logistics so as to serve our customers better.
We also appreciate your honest feedback about your experience. Hope to serve you again very soon.
Have a nice day~
I ordered a pantsuit for my grandson‘s wedding. It arrived and was lovely but for one exception it doesn’t fit.
I sent in all of my measurements when I sent in my order.
I now have had to have it altered.
You can be sure this is the first and last time I order from JJs House.
JJ's House 回复2023-07-03
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly.
We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
This is an honest review of this company and the service
Company is based in China hence the £12.99 delivery charge.
Dresses that I ordered (2 different colours) were beautiful and really good quality but not right for the occasion that I had ordered them for.
Return process was painful as the return label was sent as a picture not a document so was unusable. Over Live chat I was told to convert it to a different document and print....I don't think this is acceptable. I was finally sent a printable version....why isn't this just sent as standard in the first place.
Returns - Whilst the return is free be aware that there is a restocking fee to return items. I paid £110.00 plus £12.99 delivery and my refund was £101.00.
JJ's House 回复2023-06-30
Thank you for your review.
We are glad to hear your recognition of the quality and style of our dresses. Having received numerous requests for return labels in JPG format, we have kept this it as a priority. Thanks again for your valuable advice and we will continue to train our employees.
We also appreciate your honest feedback about your experience. Hope to serve you again very soon.
Have a nice day~
My items fit well, but not exactly the fabric I was expecting. I needed them quickly for an upcoming event, so I paid the extra for express shipping and they arrived right on time. I look forward to shopping at JJ’s House again!
JJ's House 回复2023-06-30
Thank you for your kind review.
We are glad to hear your recognition of our store. There are various fabrics available for options and we feel sorry that it didn't live up to your expectations. Thanks again for your valuable advice and we will continue to keep an eye on that.
We also appreciate your honest feedback about your experience. Hope to serve you again very soon.
Have a nice day~
Too much effort for a dress, but good customer service
EDIT
My previous experience with JJs was not great - the dress didn't fit, and it cost me a LOT of money to send it back again. I was not aware that the dresses come from China (the domain of the JJs website I purchased from is my own country).
2 months after I sent it back to China, it arrived back at my door! It had not been opened - for some reason, it had been refused by the address.
I complained to JJs that I was now out of pocket twice - once for the purchase price, and once for the extortionate shipping costs. In complete fairness to JJs, upon providing the shipping receipts, they refunded me the full purchase amount + shipping fees.
So, although my experience with JJs was unfortunate, I have to admit that the customer service was excellent. I am grateful that I'm not out of pocket.
JJ's House 回复2023-06-28
Dear valued customer,
We feel deeply sorry that you had an unsatisfactory shopping experience with us. Truly understanding how frustrating this must have been for you, we would like to show our sincerest apologies.
Please allow us some time to check with the logistics department. We are ready to respond to you quickly and offer a reasonable solution very soon.
We also apologize for any inconvenience caused. Thank you again for your patience and understanding. If you have any further concerns or issues, please do not hesitate to contact us.
Quick service and good size guide so as dress fitted properly when tried on
JJ's House 回复2023-06-26
Dear buyer,
Thank you for your comment. Your encouragement will keep us moving forward.
We sincerely hope that we will have more chances to serve you.
Best Regards!
I have found the customer service to be good but the items themselves not so great. I ordered 2 bridesmaid dresses but one was a touch tight and so I sent it back. The replacement arrived today and it is noticeably a different colour. One is much paler although they are both meant to be navy. Shipping costs etc have meant this has turned out to be much more pricey than I first imagined. I’m not sure I would recommend.
JJ's House 回复2023-06-21
Update:
Dear customer,
Thanks for your approval of the customer service. However, sorry to hear that one of your dress is much paler.
The two dresses were made from different roll of fabircs, so the color difference is unavoided. If you want to make the dress from one roll of fabirc, we suggest the customer to contact the customer service before placing order.
The freight is calculated according to the parcel weight. And you have chosen our appropriate pre-made returns label and £3 has been deducted from the refund value. Your understanding is highly appreciated. Further details have been sent to your email. Please take a moment to review it at your convenience.
Please contact us via email if you need further assistance.
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Replied:
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.
The company resolved my issue satisfactorily after numerous emails. Be careful regarding Amy returns you need to make ensuring you find the instructions which are not easy to find on the website.
JJ's House 回复2023-06-21
Update:
Dear customer,
We are sorry to hear that you return the package without our approval and the return form. It is clearly stated on our website that we cannot process any products that are returned without our prior knowledge. You can go to https://www.jjshouse.com/about/help.php?page_id=198 to have a check.
If you want to process return, you could apply on the website or contact us to get the return form. We do care your shopping feeling, have sent you email with deatils, please check it at your convenience.
Please contact us via email if you need any further assistance.
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Replied:
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.
This is not so much a review as a question - I have overpaid JJ's house for an order that I made and have emailed them asking for a refund. I am unable to find a phone number to talk to them direct. Have other people received refunds ok?
I have now been in contact with this company via email and 'chat' - I have sent them evidence of my overpayments via my bank, they are denying having received these payments and have now asked for confirmation of the overpayments again. I have spoken to my bank who confirm that the payments have been made. I am still trying to get my overpayment back, but I will NEVER use this company again.
JJ's House 回复2023-06-18
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.
I was a bit worried ordering from jjs house, there were so many mixed reviews with good and bad experiences. While it did take about 3 weeks for my order to arrive, I was super happy with what I got. The sizes were perfect and the material is really nice. The tracking could be better but overall I'm very happy with what I got.
JJ's House 回复2023-06-15
Dear customer,
It is really our greatest honor to hear that our dresses have caught your attention. Thank you for your compliment. This dress is really a popular one among our dear customers, and we believe you have a good taste in this.
Each of the wedding dresses is made form scratch, it need take some days to prepare.
We sincerely hope that we will have more chances to serve you.
You haven't let me know that you received my return and have not answered my e-mail or refunded my credit card.
JJ's House 回复2023-06-15
Dear valued customer,
We are sorry for any inconvenience caused. However, there are no return application of your orders. Could you provide the return receipt which we could check it for you?
Please rest assured, if we receive the package in our return warehouse, we will issue refund. In the meantime, we have received your notification through our website and we are currently looking into the matter. The customer service replied to your request within 24 hours. You may search the title "【Return & Tariff issues】" for the replies and the updates from customer service. Your understanding is highly appreciated.
We appreciate your patience and understanding in this matter.
Jewelry items not as advertised, one item arrived damaged. Would not provide full refund for items after explaining and showing the issues. Had to involve my credit card company to dispute falsely advertised merchandise. None of the items were worn or used yet hygienic reasons were sited for not wanting to give full refund as I will gladly mail all items back
JJ's House 回复2023-06-13
Dear valued customer,
We are sorry to hear that you were not satisfied with your recent purchase and sorry for any inconvenience caused by the Jewelry items. We strive to provide our customers with the best possible shopping experience, and we regret that we fell short in your case.
We would like to assure you that we take all feedback seriously and will use your comments to improve our products and services. We appreciate your business and hope that you will give us another chance to serve you in the future.
We have also sent you an email with further details. Please take a moment to review it at your convenience.
If you have any further questions or concerns, please do not hesitate to contact us.
The dress I ordered was beautiful, but the measurement of the sleeves around the biceps was a little tight. I had sent a measurement of the bicep JJs with the custom order to avoid this issue, but that didn't seem to be taken into account.
JJ's House 回复2023-06-13
Dear valued customer,
Thank you for taking the time to leave a review of your recent purchase. We are glad to hear that you found the dress to be beautiful. However, we are sorry to hear that the sleeves were a little tight.
We take all customer feedback seriously and will use your comments to improve our custom order process. We are sorry for any inconvenience this may have caused and would like to offer you a solution. Could you provide us with the pictures , which show the measurement of the bicep of the dress you received? We will work with you to find a solution that meets your needs.
Please contact us via email if you need further assistance. Have a nice day!
Dress is made well fit perfect to size. Great job. I had difficulty trying to buy ltry on” dress … wasn’t super easy to click the button had to try several times looking at my order and resubmitting to find the prompt. Anyway your customer support and service was excellent. Good job!!
JJ's House 回复2023-06-13
Dear customer,
Thank you for your comment and feedback. We have reported your click issue to the related department, will improve the service in the future. Your encouragement will keep us moving forward.
We sincerely hope that we will have more chances to serve you.
Best Regards!
I love my dark green gown! What was best about my JJ's experience was the ability to order swatches to see which color went best with my skin tone, hair and eyes. And then order 3 dresses to try before you buy to get the correct size and pick the style I liked best and thirdly the quality and lower price than in bridal stores. The only criticism I have is that the length of the dress was very long and I am having to have it tailored.
JJ's House 回复2023-06-12
Dear customer,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Sorry to hear that the length is too long, we have sent you the email with details, please check it.
Looking forward to serving you again!
AZAZIE
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