Reviewers had a great experience with this company. Customers frequently praise the impressive craftsmanship, vibrant colors, and incredible overall attention to detail on all items. Consumers are consistently thrilled with how realistic, well-fitting, and comfortable the costumes and masks feel when worn. Furthermore, buyers often share that the support team communicates clearly and provides helpful updates throughout the process.
However, some people mentioned that international shipping took quite a long time and delivery was frequently delayed. Some reviewers were not happy with minor quality flaws upon arrival, noting surface scuffs, weak brackets, or broken parts.
Received helmet after 10 months, so many delays and I kept reading reviews that people ordered after me and then received their orders before I did. Not sure what happened there but we did get the helmet. It’s very cool and worked great…until after 5 months and the speech module (voice command option) went and the sensor (on right side) works occasionally. Modules needs to be replaced and I have emailed several times, even gone through warranty that is stated on website and followed all instructions including a video of how the helmet is malfunctioning and absolutely no response from Joetoyss. The helmet has been cared for and stores in a safe place, is never mishandled or mistreated. Just want replacement parts and I am still wishing the warranty coverage period. NO RESPONSE from joetoyss. Be carful and be prepared for hiccups.
EDIT: The helm finally arrived. No answer from Joetoys still. Quality is fine but customer service is still non existent.
Ghosted after shipping failed.
I ordered in Febuary. Customer support was responsive up to the 180days paypal policy to claim back my money. The helmet was finally shipped in September but got stuck somewhere in China. You get almost no useful information from the tracking number and the customer support just ghosted me. The last status on shipping is "return current investment" - since a month. The bad reviwe i gave on their homepage is "waiting on approval". So this looks more and more like a scam.
Joetoys 回复2022-08-05
I apologize for the long wait. We were suddenly investigated in November last year. We were not allowed to use the communication tools in that month. So many customers couldn't find us. Meantime, our mailbox expired that caused some emails
couldn't reach. We were sorry for all the troubles and concerns that brought to you because of this. Anyway, everything is fixed now. If you need any further help or guidance, please do not hesitate to contact us. We will reply in 24 hours.
Never received package, was given a tracking number of a package that was not to my address. Was in contact with someone via email for a bit and then they stopped responding and haven’t received an email since. Paid everything in full and haven’t received my helmet.
Ordered a iron man helmet in March 2021, communication was great and after 5-6 months or so I chased for an update to which I would get an instant response the few times I emailed in, problems with chips then problems with painting which was not a problem. Now there is no response to emails at all, was told shipment end of October, no update and emails are being ignored and other people are having the same problem. You only have to look over at their Instagram page to see how many people are in the same boat, I can not obtain a refund as its been 180+ days, I would take a refund or my helmet but neither are possible with no email replies.
I also noticed on their website some reviews are saying they ordered their helmet AFTER my order date and have already received their orders. Either they don't prioritise who orders first or their reviews on the website are fake, I'm not sure which one is true but joetoys need to give a lot of customer an update/answer!
EDIT ON 08/12/2021 the helmet arrived, there is a defect to which one of the eyes does not light up, awaiting a response
Waited 8 months for order and when I kept complaining it finally came but damaged. My son wanted it so bad so I didn’t send it back and the owner wouldn’t discount it so I could get it fixed myself. Over priced and poor quality. Save your money.
Purchased a helmet from Here it's been 6 months and have not received even tho it states there is a 3-4month wait. At first I had good communication with them. They have now neglected to get back to me since July. No reply. And no sign of my helmet. 400 quid out of pocket. And passed right off.
Been exactly 6 months and I never received my $350 Iron Man helmet. Will update review if it ends up coming soon.
So far, perceive this as a SCAM and avoid!
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ALSO, the "reviews" they have on their site are FILTERED/APPROVED by the website, so it is artificially inflated to be positive. I didn't realize this until my product never arrived and I submitted a negative review. Got the message: "Your review is submitted for APPROVAL by site!"
I ordered in MARCH and haven’t still received my iron man helmet was looking to place other orders but is disappointed can’t help but think this is a scam since they gave me a delivery time in August now they’re saying October
Wish I could give them zero stars. Ordered 3/1/21. As of 8/25/21 hadn’t received any updates. Sent them an email stating I would open a PayPal claim if I didn’t receive an update in the next 24 hours only to receive a response of “your order is cancelled and refunded.” I’m sure they were betting on me waiting 2 more days and not being able to dispute the charge through PayPal anymore. I wouldn’t ever do business with this company again.
Joetoys 回复2021-08-26
Hi, we checked all of our emails but didn't find your letter. I saw your claim on Paypal, wanted to respond via paypal, but it turned out that this claim has been escalated, which leaves me no choice but refund.
I pre-ordered an Iron Man MkV helmet with fully motorized faceplates. The website estimated several months, which passed during covid, and I didn't get many updates. I didn't get much communication throughout the process, and I disputed the charge with PayPal and ultimately got a refund; I've been scammed before, and that six-month window worried me because that's the dispute cutoff. The lack of communication is the only reason I didn't give five stars.
Despite being refunded the 50% payment for the pre-order, they sent me an email that my helmet was ready with a link to pay the final half. I sent the full amount, because I had been refunded, and requested they let me know when my helmet shipped. I got it, and I was blown away. It looks awesome, the actions of the plates are awesome, the voice controls are so much fun, and I'm very pleased I didn't lose my helmet.
I would have liked a bit more communication about the delays, but JoeToys isn't scamming. I love my helmet, it works just as impressively as was advertised. I understand the fear of being scammed by items that take so long to make and cost so much, but I can attest that they deliver.
Well seeing as this company has asked me to review their service even though I still haven't received my order in over a year, the only reason to give them anything more than one star is simply the fact that I now have a tracking number, so I can assume that I haven't been completely scammed.
It still doesn't change that I ordered this thing so long ago and without getting any updates about it for months at a time until I finally got a tacking number last month. This pandemic has truly screwed this company and who knows if they'll ever recover from it. Unfortunately my advice to anyone would be to avoid buying from Joe toys.
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