Reviewers had a great experience with this company. Customers frequently praise the helpful customer support team, noting that staff members respond quickly and efficiently resolve any purchase or shipping issues. Many buyers also mention that these gorgeous lamps look stunning, providing warm and pleasant lighting that perfectly matches online photos and room aesthetics.
Some reviewers were not happy with the delivery times, experiencing significant shipping delays, poor package tracking, or missing items from their orders. A few individuals also noted receiving low-quality items or incorrect models that did not match the specific descriptions advertised on the website.
Escroquerie! Pas de SAV et aucun retour avec un produit defecteux.
Scam. if you have any issue with what you ordered, you will never hear from them anymore.
Kikilighting 回复2024-08-22
Hello. We received your comment.
1. We provide after-sales services, such as return and product replacement.
2. After receiving the customer's message, we will generally reply within 24 hours. If on weekend or holiday, we will deal with it as soon as we return to the office.
3. We didn't find your order and your email. You can provide us with your order number so that we can check.
Thank you.
Very professional customer service, replied very quickly to my enquiries and took care of all my topics. Shipment arrived as promised in the time period announced. Lamps were very well and safely packed. Quality of the lamps delivered were very good and absolutely met my expectations. Happy to shop there in the future again.
Easy and swift order. Fast and careful shipping. Careful et pleasant follow-up from the customer service. The lights I purchased are as beautiful as I hoped.
I was wondering and worried about the quality, delivery and so on. But I still decided to try this company as I thought they seemed good. I bought three different lamps, and the quality of the lamps was absolutely fantastic. I have original lamps and therefore I can compare. These are exactly the same, and have the same high quality. The difference is the price. The delivery was also perfect. The company sends ongoing emails with updates and it is serious from the first moment. As they could not follow the delivery in Sweden, they contacted me immediately. I myself had no problem following the delivery, where Postnord's app was continuously updated. Everything was thus absolutely perfect. I have read about poor copies, dishonest companies etc - but this was absolutely fantastic. However, I think it's a shame that I spent so much money on the originals, because I can't see any difference at all. At the same time, the service was perfect. You can safely buy from this company. My warmest recommendations and a warm thank you!
Another great purchase on Kiki Lighting!
A Gatto Table Lamp, ordered on the 13th of October and received a week later! Just as described, thanks again!
Very stylish and well-built product, as described on the website. Excellent, responsive delivery tracking: top-notch customer care. I recommend this site without hesitation.
The lamp looks great. Unfortunately there were some bent elements because of wrong transport (not upright).
I have been offered replacement elements or additional discount. Because I was able to straighten most of the elements on my own, I have choosen second option.
All in all I'm satisfied now!
fake lamps from China, this should be illegal as they are copyright by designers. The website is connected to two others. Do enough research before falling in the trap.
Kikilighting 回复2024-08-23
Hello. We received your review.
Did you purchase any product from our store? Unfortunately, we tried a few times but failed to find your order. We are surprised that you left a fake review without any purchase experience in our shop. Have a nice day.
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