关于 Lumierehairs
数据更新- 网站
- lumierehairs.com
- 分类
- 美丽与健康
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 92 条评价
- 差评回复率
- 36%（22/61 条）
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商家自述
LumiereHair is a leading wholesale online hair extensions shop of your first choice for top grade quality products at bottom prices. Lumiere hair firmly believes that the product quality is the lifeline of business survival, we have human hair factory, we will always improve the quality of our products. Lumiere specialized in professional set design, production, sales, service over the world Join Lumiere hair, meet more confident and beautiful you!Lumiere promise all the hair is 100% human hair, we have the best quality hair, and we wish to light up your beauty with Lumiere hair.
以上内容由商家自行提供，未经平台核实。Lumierehairs靠谱吗？
Lumierehairs（lumierehairs.com）在 OK.one 的综合评分为 3.2 分（满分 5 分），基于本站收录的 151 条用户评价，属于美丽与健康分类，口碑一般。评价两极分化：56% 给出 4 星及以上，同时 39% 打了 1 星；商家回复了 36% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-25。
评价综述
AI 生成Most reviewers were somewhat happy with their experience overall. Many consumers frequently praise the wonderful quality, noting that the hair bundles feel exceptionally soft, look completely natural, and hold up nicely after multiple styling sessions. Buyers also highlight the swift shipping times and consistently helpful customer support when asking questions about their recent purchases. Some reviewers were not happy with unexpected shedding, thin ends, and receiving hair that felt synthetic or lacked the expected length and proper color accuracy. Furthermore, a few people experienced frustrating return processes and unhelpful responses from support when attempting to resolve these persistent order issues.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
This is my first time ordering and the…
This is my first time ordering and the color of the hair is beautiful. Great texture and no shedding.I will be ordering agaun in the future.
I love the hair that I purchased and…
I love the hair that I purchased and the customer service is sooo nice and help you with all your questions. Hair arrived earlier than I expected. With no scent. I definitely will be purchasing again
Please please Do NOT buy any hair products
Please, I employ you, do not buy any hair products from this company. They have false advertising and they do not have a return policy. I needed to return items which were horrible, I put them back in the package immediately. When I reach out to Lumiere to get return instructions, they gave me the run around and then said they would only refund me $45 after I had paid over $150 for the products. They wanted me pay to ship the products back to them and then receive less than 1/3 of what I paid for the products. I would never buy hair products from them. The quality is poor, hard and harsh hair.
Lumierehairs 回复2026-03-31
Hello, We’re truly sorry for the frustration this situation has caused. Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well. I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please ensure the hair was not washed or worn. Please check your inbox or spam folder if there was any messages. We sincerely apologize for the inconvenience and truly appreciate your patience and understanding. Warm regards, Lumiere Hair Customer Support Team
TRIED A BRAND THAT I KNEW NOTHING ABOUT…
TRIED A BRAND THAT I KNEW NOTHING ABOUT — HAD NOT EVEN READ REVIEWS! PANICKED ABOUT IT ARRIVING WHEN I NEEDED IT & EVERYTHING WIRKED OUT! GREAT PRODUCT QUALITY! COLOR LOOKED JUST LIKE PICTURE! & ARRIVED IN 6 BUSINESS DAYS FROM ORDERING — COMING FROM OVERSEAS!! A+++
Because it’s going on 2 weeks an have…
Because it’s going on 2 weeks an have not got my item. But the communication has been great with proving updates
This hair is not human i paid 416 for 3…
This hair is not human i paid 416 for 3 bundles of 38 kinky curly this is shedding matting up n everything 😡😡😡im pissed
Lumierehairs 回复2026-03-31
Hello, We’re truly sorry for the frustration this situation has caused. Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well. I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages. We sincerely apologize for the inconvenience and truly appreciate your patience and understanding. Warm regards, Lumiere Hair Customer Support Team
Hair is soft and looked like the pic on…
Hair is soft and looked like the pic on the website. Didn’t shed when I brushed the curls out and no factory smell.
Scam Company. NO Delivery. NO Refund
I'm Maddie Uperson: and will never order form this Scam company, never received order nor refund. AVOID THIS FAKE CO. BUY SOMEWHERE ELSE
Lumierehairs 回复2026-03-31
Hello, We’re truly sorry for the slow response and for the frustration this situation has caused. Usually the shipping takes a few days to arrive, the delivery was delayed due to flight reason late recently. We had to contact the shipping carrier to make a claim with your package. If you added shipping protection to your order when you placed with, please check if there was an email as to the order inbox or spam folder, and make a claim to insurance company for a refund. Please contact our after-sale support team if necessary, we help you fix it out well We sincerely apologize for the inconvenience and truly appreciate your patience and understanding. Warm regards, Lumiere Hair Customer Support Team
I ordered 1 wig on 2/13/26 and have yet…
I ordered 1 wig on 2/13/26 and have yet to receive it. I have sent several emails and still nothing. Also was told through an email that I would get $10 back but it is not even showing up on my account. I am going to let others know not to buy anything from your company. And I am going to also have Award Winning Investigative Reporter, know how you take money from consumers. Today (3/6/26) I received what I thought was the wig I ordered. What I actually got was the opposite. It is not the same and it is not human hair. It is nothing like the photo. I am beyond upset. And it came from CHINA not the US warehouse.BEWARE!!! I copied /paste the lies. 3/31/26- These people are crooks!!!! This is the reply about US warehouse below. Hi, I hope all is well. Because our US warehouse is ruined due to attacked by someone. We have the china return warehouse now. Please not worry, you will get the full refund as long as mail it back by following the instructions, especially write value less than 20 USD. Thnak you. ------------------------------------------------------------------ 发送时间：2026年3月12日(周四) 07:39 收件人： 抄 送： 主 题：Re: #84475
Lumierehairs 回复2026-03-31
Hello, We’re truly sorry for the frustration this situation has caused. Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well. I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages. We sincerely apologize for the inconvenience and truly appreciate your patience and understanding. Warm regards, Lumiere Hair Customer Support Team
Don’t like
Don’t like! Don’t have side part!! Only a little bit of lace on top front? Small little piece in top!! Info is different! Not worth $100
My Experience with Lumiere Hair was…
My Experience with Lumiere Hair was great. I received my hair bundles on time packed very well. I had the bundles installed.and my hair looks great. I am very satisfied with Lumiere Hair products and will cuntinue to purchase from Lumiere Hair.
I was not satisfied with the hair…
I was not satisfied with the hair color. It was suppose to have been brown/red and it had a orange tone to it. I was not satisfied with it. I opened one pack and that's the reason I haven't returned it.
The hair is smooth and bundles are…
The hair is smooth and bundles are thick. The hair has no odor to it. The only reason I gave it a 4 was because I ordered wine and got mor of a red color
I love how quickly it arrived but I… I wish the density was 180
I love how quickly it arrived but I honestly feel that frontal should atleast be 180 density which is why I submitted 4 stars instead of 5
I loveee my wiggg
I loveee my wiggg , very full and natural looking !! I most definitely will be ordering again from this vender 🫶🏽
Terrible texture hair, terrible customer service
I ordered wavy thick curls I received frizzy hair looked dried out nothing like displayed on website I asked to return due to texture and style not satisfied instead I get a response to try and fix it terrible product, terrible customer service and still waiting on return instructions bad service very disappointing
Lumierehairs 回复2026-01-22
Hello, We’re truly sorry for the frustration this situation has caused. Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well. I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages. We sincerely apologize for the inconvenience and truly appreciate your patience and understanding. Warm regards, Lumiere Hair Customer Support Team
Don't ever buy from this company
Don't ever buy from this company! There hair is synthetic! The good reviews are lies because they bully you to correct a bad review if yiu want a refund. I mistakenly brought through tik tok and was disappointed in the accountability of lumiere and tiktok. I am now going through legal steps because this company is now showing AI hair on tik tok.
Lumierehairs 回复2026-01-22
Hello, We’re truly sorry for the frustration this situation has caused. Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well. I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages. We sincerely apologize for the inconvenience and truly appreciate your patience and understanding. Warm regards, Lumiere Hair Customer Support Team
Very displeased
Very displeased. Stylist attempted to install and noticed the ends were very thin and and the closure was split! This is a disgrace. Oh and I bought 12, 14, 16 and this is not true to length!
Lumierehairs 回复2026-01-22
Hello, We’re truly sorry for the frustration this situation has caused. Because your feedback involved in the length and density. We company pay attention to it recently so that help you fix it out well. I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages. We sincerely apologize for the inconvenience and truly appreciate your patience and understanding. Warm regards, Lumiere Hair Customer Support Team
Never received the oroduct
Lumierehairs 回复2026-01-22
Hello, We’re truly sorry for the slow response and for the frustration this situation has caused. Usually the shipping takes few days to arrive, the delivery was delayed due to late flight reason and customs clearance slow recently. We had to contact the shipping carrier to make a claim with your package. Please contact our after-sale support team if necessary, we help you fix it out well We sincerely apologize for the inconvenience and truly appreciate your patience and understanding. Warm regards, Lumiere Hair Customer Support Team
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