LumiereHair is a leading wholesale online hair extensions shop of your first choice for top grade quality products at bottom prices. Lumiere hair firmly believes that the product quality is the lifeline of business survival, we have human hair factory, we will always improve the quality of our products. Lumiere specialized in professional set design, production, sales, service over the world Join Lumiere hair, meet more confident and beautiful you!Lumiere promise all the hair is 100% human hair, we have the best quality hair, and we wish to light up your beauty with Lumiere hair.
Most reviewers were somewhat happy with their experience overall. Many consumers frequently praise the wonderful quality, noting that the hair bundles feel exceptionally soft, look completely natural, and hold up nicely after multiple styling sessions. Buyers also highlight the swift shipping times and consistently helpful customer support when asking questions about their recent purchases.
Some reviewers were not happy with unexpected shedding, thin ends, and receiving hair that felt synthetic or lacked the expected length and proper color accuracy. Furthermore, a few people experienced frustrating return processes and unhelpful responses from support when attempting to resolve these persistent order issues.
This is exactly why I only order from luv me. I decided to try a different company and wish I didn’t! First of all it took 99 years to receive my two wigs. The deep wave headband wig was nothing like the pic. It definitely wasn’t human hair at all. I ordered 18 inches and got 12. The glueless straight wig looked nothing like the pic either. I ordered 20 inches and got 16. Y’all should be ashamed in a different country scamming people! Then the straight wig had no clips in the inside! How the hell is it going to stay on my head? A windy day and my wig is gone with the wind. The worst company ever!!!
Lumierehairs 回复2026-01-22
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the length of hair. We company pay attention to it recently so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
I was not satisfied with how the wig fit so i requested a refund. I paid like $150 for the hair. Instead of them giving me a full refund they offered $12 and I keep the hair because they are in another country. After I decline, they offered $22. They said I would have to pay out my pocket to return the hair to another country and with tariff tax, it would be expensive. I accepted the $22 because clearly they wear not going to refund me all my money. I told them, I will never order off their site again. Please keep in mind, if you order something from them, it will be difficult to return it. Now I have a wig that I can not do anything with.
Lumierehairs 回复2025-12-19
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages. We support any return if you dislike received hair product.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
I ordered hairpiece and it was very thin hair and I contacted them several times wanting refund and they not give me the address to return so I ended up sending it back to sender and they ended up keeping my money and the hair. Horrible hair and Horrible customer service.
Lumierehairs 回复2025-12-19
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
Here is my review of the "Purple Colored Hair Bundles Straight Hair 3 Bundles with 4x4 HD Lace Closure Human Hair Extensions" from LumiereHair:
First, I had to contact customer service to finally get them to ship my order. To their credit, though, the hair was delivered pretty fast once I spoke with customer service.
Second, installing the hair went fine. It does shed, though it has been easy to style.
Third, my biggest problem is the fact that this hair has now turned magenta after oxidizing. I could understand if the hair changed color a little (or even a lot) if I had washed it, but I haven't even washed it yet. I specifically purchased this bundle because of the purple color. So, needless to say, I'm highly disappointed. But, what irritates me just as much is the fact that the review I left on Lumiere's web site has been taken down. Why allow customers to leave reviews if we can't share our honest experiences?
My hair says no shedding but it literally sheds severely. I paid to have it installed should have lasted 2-3 months but instead I’m taking it out in a week. So disappointed and this was my first order with them.
Lumierehairs 回复2025-12-19
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
The weave hair bundles that I ordered arrived on time and the hair is exactly true to the color on the website. The look and feel of the hair is soft and beautiful. I am happy I ordered this hair.
The customer service is excellent! Any time I had a question, they responded right away — something you don’t see with many businesses. Their products are high quality too, which makes the experience even better. Definitely a 5-star company. I’ll continue doing business with them 100%.”
Hello,
We’re truly sorry for the slow response and for the frustration this situation has caused.
Usually the shipping takes few days to arrive, the delivery was delayed due to late flight reasoon recently. We had to contact the shipping carrier to make a claim with your package.
Please contact our after-sale support team if necessary, we help you fix it out well
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
The hair is not at all as pictured or described. Hassle to try return, they ask for pictured measurements etc and offered $18 which is pointless. The hair feels and looks synthetic, would not recommend .
Lumierehairs 回复2025-11-14
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the hair quality. We company pay attention to it so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Hello,
We’re truly sorry for the slow response and for the frustration this situation has caused.
Usually the shipping takes few days to arrive, the delivery was delayed due to late flight reasoon recently. We had to contact the shipping carrier to make a claim with your package.
Please contact our after-sale support team if necessary, we help you fix it out well
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
Buyer Beware, They're Deceiving Us into Buying Fake Hair!
Do not buy their fake synthetic, threaded, processed, chemically treated bundles. This is not real hair and I have wasted $323.97 on 2 orders. This should be illegal! I hate being deceived like this. It is so hard to find real colored hair bundles out here. I can't even curl this hair and it's a hot synthetic frizzy mess! I am so mad because I was so excited over nothing, my hair appt was rescheduled twice because of my stylist. Now the bundles were sewn in (10/12/25) and this looks awful! A frizzy nightmare! I'm using my slick stick for now, but I hate feeling robbed like this. They should be shutdown or not allowed to conduct business with the U.S.
I paid $258.31 and $65.66 including shipping protection for both orders:
lumiere Color #30 body wave 4 Bundles 100% Virgin Human Hair Extension (16 16 16 16)
lumiere Color #33 body wave 4 Bundles 100% Virgin Human Hair Extension (16 16 16 16)
2nd order - 1 bundle of 350 Ginger Color 1 Piece Loose Wave Bundle Human Hair Extension (16 inches). $65.66
Lumierehairs 回复2025-10-23
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
Hello,
We’re truly sorry for the slow response and for the frustration this situation has caused.
Usually the shipping takes few days to arrive, the delivery was delayed due to late flight reasoon recently. We had to contact the shipping carrier to make a cliam with your package.
Please contact our after-sale support team if necessary, we help you fix it out well
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding. 💛
Warm regards,
Lumiere Hair Customer Support Team
I love the hair it’s so soft and pretty I can’t wait to wear it this my first time order from this website I love the hair can’t wait to order another one soon and it truth length 30inches
BEWARE do not buy if you're looking for human hair
Delivery was way too long. But the hair is nice. Not Remy but ok. it did not smell but it also is not soft. I had to add a little oil to give it a little life. The color is not #4 brown it is more like a #33 auburn. The lengths seemed smaller than advertised. I will update in a month after I see how it wears.
UPDATE : I had to pull it into a ponytail after week 2 because it keeps matting up like a sheeps butt. I now have to go to the local store to get the real human hair. Never will I buy from here again. BEWARE.
TRIED TO CHANGE TO ONE STAR
Lumierehairs 回复2025-10-23
Hello,
We’re truly sorry for the slow response and for the frustration this situation has caused.
Usually the shipping takes few days to arrive, the delivery was delayed due to late flight reasoon recently. We had to contact the shipping carrier to make a cliam with your package.
Because it's one highlights color hair, the color difference is normal.
Please contact our after-sale support team if necessary, we help you fix it out well
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
I order a wig and they sent me another product and now giving me a hard time to return
Lumierehairs 回复2025-10-23
Hello,
We’re truly sorry for the slow response and for the frustration this situation has caused.
There might be some misunderstanding about the hair product.
Please contact our after-sale support team if necessary, we help you fix it out well and process the return, as long as the hair product is same original style now.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
Have not gotten an update on my shipping and has not had any updates since August 31, 2025. And still has not received my package.
Lumierehairs 回复2025-10-23
Hello,
We’re truly sorry for the slow response and for the frustration this situation has caused.
Usually the shipping takes few days to arrive, but the delivery was delayed due to late flight reasoon recently. We had to contact the shipping carrier to make a claim with your package.
Please contact our after-sale support team if necessary, we help you fix it out well
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
Luvme Hair
OQ Hair
Geeta Hair
ISEE HAIR
UNice Hair
amandahairs.com
CurlyMe Hair
Celie Hair