Lumin

Hi there - thanks for your review and happy to hear you've had a great experience with our customer support team! Best, The Team at Lumin

Hi there - so glad to hear about your great experience! Thanks for being a Lumin customer! Best, The Team at Lumin

Hi Patrick - so glad to hear you're enjoying your experience with Lumin, and we appreciate you being a customer for so long! Best, The Team at Lumin

HI Gurjit - we’re sorry to hear about your experience. After reviewing your account, we can confirm that the refund was successfully processed on our end and sent back to the original payment method used at checkout. In some cases, international banks or card providers can take additional time to reflect refunds in an account statement. We’ve also provided the refund confirmation details directly via email so your bank can further investigate if needed. Our team is always happy to help clarify any billing or subscription questions, and we encourage customers to contact us directly so we can work toward a resolution together. Best, The Team at Lumin

Hi Rahul - thank you for your kind words about our customer service team — we truly appreciate it! While we understand pricing changes can be frustrating, we’re grateful you gave us the opportunity to support you during your time with us. Best, The Team at Lumin

Hi James - so glad to hear that you had a positive experience with our support team and that you're enjoying Lumin products! Best, The Team at Lumin

Hi Le - so glad that you're enjoying Lumin products! Thank you for being a loyal customer! Best, The Team at Lumin

Hi there — we're sorry to hear about your recent experience. We'd like to help resolve any questions you may have; please feel free to contact us at [email protected]. Thanks, The Team at Lumin

Hi there — we're sorry to hear about your recent experience. Our free trial offer does enroll customers into a recurring subscription, which is disclosed during both sign-up and checkout. If you have any other questions, please feel free to contact us at [email protected]. Thanks, The Team at Lumin

Hi Asif - thanks for your review! We're so glad that our team was able to assist you. Best, The Team at Lumin

Hi there - thanks for your review of Lumin's products! We truly appreciate your detailed feedback and hope you continue enjoying our products! Best, The Team at Lumin

Hi Donald - so glad to hear about your positive experience with Lumin! We hope you continue enjoying our products! Best, The Team at Lumin

Hi Nim - sorry to hear about your recent experience. Signing up for a trial order enrolls you into a recurring subscription. This subscription information is visible at trial checkout. Please email us at [email protected] or chat with us at help.luminskin.com if you have any other questions. Thanks, The Team at Lumin

Hi Eduardo - thanks for your review! Glad to hear you're enjoying the Lumin products you received! Best, The Team at Lumin

Hi Jay R - sorry to hear about your recent experience. Please email us at [email protected] or chat with us at help.luminskin.com. We'd be more than happy to help resolve this for you. Thanks, The Team at Lumin

Hi Kevin - thanks for your review. We'll be sure to pass your feedback to our team for review. Best, The Team at Lumin

Hi Travis - so glad to hear that you had a positive experience with our support team! We'll be sure to share this with our team members, too! Please feel free to contact us if you need anything else. Best, The Team at Lumin

Hi Mike - sorry to hear about your experience. We'll pass your feedback to our team. If you have any other questions or concerns, please email us at [email protected]. Thanks, The Team at Lumin

Hi Mike - sorry to hear about your experience. If there are any questions or concerns you may have, please email us at [email protected]. Thanks, The Team at Lumin

Hi Mike - sorry to hear about your experience. Customers are able to cancel their subscription at any time. If you have any other questions or concerns, please email us at [email protected]. Thanks, The Team at Lumin