Lumin（luminskin.com）在 OK.one 的综合评分为 3.3 分（满分 5 分），基于本站收录的 204 条用户评价，属于美丽与健康分类，口碑一般。评价两极分化：56% 给出 4 星及以上，同时 37% 打了 1 星；商家回复了 99% 的差评。数据最后更新于 2026-08-11。
强烈推荐Lumin，我已经使用他们的产品有一段时间了。 我买的每件产品都很棒，我特别喜欢日常保湿霜和木炭洗面奶。 客户服务也非常好。交货很快。
Hi Matt - thanks so much for your review and being a Lumin customer! So glad to hear that you love using our Daily Face Moisturizer and Charcoal Face Wash. We hope you continue enjoying Lumin products for years to come! Best, The Team at Lumin
Hi Ben - sorry to hear about your recent experience. Please email us at [email protected] as we'd be happy to resolve any issues you may be experiencing. Best, The Team at Lumin
该产品非常出色，持续使用是获得最佳效果的方法，您可以随时暂停订单，我个人最喜欢的是木炭洗面奶和眼部增强产品
Hi Imran - thanks for your review! Glad to hear you're enjoying Lumin and the ability to manage your Lumin subscription! Best, The Team at Lumin
现在我已经 72 岁了，我已经使用 lumin 一年了，我的皮肤更加紧致，看起来棒极了，感觉丝滑，连我的妻子都注意到了 😳 客户服务是一流的，继续努力，伙计们 😎👍🕺
Hi Gareth - thanks for your awesome review! Glad to hear you're enjoying Lumin and that others are taking notice! Thank you for being a Lumin customer - we appreciate you! Best, The Team at Lumin
产品很棒，但价格持续上涨，我最喜欢的产品已停产。会再次在这里购物
Hi Jarryn - thanks for your review! Sorry to hear that your favorite product was discontinued; we appreciate you for shopping with us! Best, The Team at Lumin
无论如何，Lumin 特工总是在那里提供帮助和解答问题。他们将尽力解决您的疑问。强大的支持和产品。
Hi Asif - thanks for your review! We appreciate you being a customer - we're always happy to help! Best, The Team at Lumin
等待追踪号码已经好几个星期了？他们终于回复了一封电子邮件。表示包裹正在处理和运输。提供了一个用于跟踪包裹的网站。但没有追踪号码？我使用我的电子邮件地址进行跟踪。包裹正在准备中吗？到今天为止已经3周了。包裹正在等待承运人取件？除了撒谎之外，不可能获得客户支持做任何事情。 承运人已取走我的包裹！然后落在服装店？准备交货？没有追踪号码或交货日期？只是一封毫无意义的拖延战术和谎言的电子邮件。如果他们想解决这个问题。他们会把我付的钱寄给我。 lumin 的回复评论充其量是阴暗的。您无法获得具有发光功能的实时代理。仅限带有虚假专业承诺的电子邮件。这家公司是犯罪的
Hi Gabriel - so sorry to hear about your experience. Please contact us at [email protected] as we'd like to resolve this for you. Best, The Team at Lumin
我对处理我取消订阅并获得退款请求的员工 Rachel 给予足够的赞扬！ 我期待着一场战斗，但我所获得的理解程度和专业精神让我不知所措。 我被退款的速度震惊了。 我于 15:06 在 Everi 收集点提交了退货单，并于 16:22 收到了退款通知！ 每一步都是一流的。 谢谢雷切尔和鲁敏
Hi John - thank you so much for your feedback for Lumin and Rachel! We're glad we were able to assist quickly! Best, The Team at Lumin
一个月前下了订单，但我还没有收到任何有关此问题的答复。我不会向任何人推荐这家公司...避免
Hi there - so sorry to hear about your experience. Please email us at [email protected], or chat with us at help.luminskin.com, and we'd be more than happy to assist you. Best, The Team at Lumin
我非常喜欢它在我皮肤上的感觉，如此轻盈，总是感觉如此清爽
Hi Carly - so glad to hear you're enjoying our products! We truly appreciate your support! Best, The Team at Lumin
不要从这家公司订购......这是一个骗局。 3月1日，我订购了硅疤痕棒。 3 月 15 日，我尝试追踪我的订单，但收到消息“无法找到我的订单”。我通过网页发送了 2 条消息，请求帮助查找我的包裹。无回复。 然而，我不断收到发送到我的电子邮件地址的产品电子邮件，因此我通过客户服务发送消息要求退款，因为我从未收到我的产品。无回复。然后我通过 FB Messenger 发送了一条消息。无回复。
Hi there - sorry to hear about your experience. It appears this review is for another company as we don't sell a "Silicon Scar Stick". Please feel free to reach out to us at [email protected] to confirm. Best, The Team at Lumin
不是最好的客户支持，无法联系到他们！他们说我的物品已送达，但没有送到正确的地方，所以最终被偷了，我在这件物品上花了近 100 美元，但我一无所有
Hi Mikael - sorry to hear about this. Please contact us at [email protected], and we'd be more than happy to help resolve this for you. Best, The Team at Lumin
优秀的产品。让我的皮肤感觉清爽、水润。收到我的订单没有问题。快速运输。
Hi Jon - glad that you love our products and that your skin feels refreshed and hydrated! Thanks for being a Lumin customer! Best, The Team at Lumin
我喜欢这些产品，只是现在继续购买对我来说有点贵。
Hi Yvonne - thanks for your feedback and glad to hear that you love our products! Best, The Team at Lumin
您可以立即看到明显的差异 - 快速且有效。另外，服务团队反应非常灵敏。
Hi Arnab - so glad to hear about your Lumin experience! We hope you continue enjoying our products! Best, The Team at Lumin
我两周前订购并支付了产品费用，目前仍在等待订单发货。我本周又发送了一封电子邮件，仍在等待回复。希望我的订单能尽快送达。
Hi Lynette - so sorry to hear about this. Please contact us at [email protected] and we'd be happy to look into this for you. Best, The Team at Lumin
多年来一直是客户。伟大的
Hi Brett - thanks so much for your review! We hope you continue enjoying Lumin for years to come! Best, The Team at Lumin
Hi Noh - thanks so much for your review! We're delighted to hear that you're happy with our service! Best, The Team at Lumin
Hi Dianne - please contact us at [email protected] if there are any questions that we can answer for you. Best, The Team at Lumin
Hi Jason - so glad to hear you're enjoying Lumin! We appreciate your feedback! Best, The Team at Lumin
共 204 条符合条件的评价