Lymow is redefining robotic lawn care with professional-grade cutting and all-terrain performance. Dual rotary blades with Cyclone Airflow spin at 6000 RPM for cleaner cuts, while tracked treads conquer slopes up to 45°. Built to handle what others can’t.
以上内容由商家自行提供，未经平台核实。Lymow（lymow.com）在 OK.one 的综合评分为 3.9 分（满分 5 分），基于本站收录的 233 条用户评价，属于公共及地方服务分类，口碑一般。72% 的评价为 4 星及以上，18% 为 1 星；商家回复了 7% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-25。
Reviewers had a great experience with this company. Customers are really happy with the robotic mower, noting that it handles steep slopes, complex garden layouts, and tough terrain exceptionally well. Many people also appreciate the helpful support team, who provide quick guidance, replacement parts, and clear instructions when issues arise. Consumers frequently mention that the robust steel blades and solid construction make it a dependable choice for maintaining large yards. However, some customers also noted that customer service responses can occasionally be very slow, leading to long waiting times. A few other people also felt that the machine encounters occasional technical glitches, such as overheating, charging failures, or navigation challenges.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Lymow has made an excellent robotic mower, possibly the best on the market. What's even better is the support. It's excellent. When I had questions, the tech support was caring and knowledgeable and kept in touch until my concerns were addressed. A special shout out to Adam for his caring & courteous support. I really appreciate that.
Update below (9/22) This mower started off great, for about a month, then it got rained on, even though it's supposed to be waterproof, and it quit working all together. It would shut down or completely go offline. Sometimes I could get it restarted but it will eventually go offline, blades would quit working intermittently, or it shuts down altogether. I let it dry out for a week in the garage, and it still isn't running properly. Now I can't get a hold of their customer service. I'd be more than happy to change this review to a higher star rating if they actually will get back to me. I've been waiting for over a week to hear from them. Thank goodness I didn't sell my traditional mower yet. Update: they did get back with me (6/9). We did some trouble shooting (would have been a 15 minute phone call but took days of emailing back and forth). They decided to send me a new charging station. The station finally showed up today (6/30) and doesn't seem to fix the issue. Im not supprised since one of the major issues was the mower not turning on in spite of having a charged battery. I've upgraded to 2 stars since they do seem to be standing by their product. I have had the new mower for a couple of months now and the replacement has had zero issues. Provided it continues to operate as it currently is, I can say that I am happy with this mower and that I haven't had to mow in almost two months. I am updating to four stars. I still hope they can work out their customer service issues.
Great support. Good suggestions to fix my “jammed bumper” issue. Chua was great to work with.
⭐⭐⭐⭐⭐ Outstanding Customer Support and Professionalism I would like to express my sincere appreciation to the entire Lymow team for their excellent customer service and support throughout the whole process. From the very beginning, every communication was professional, transparent, and prompt. Whenever I had a question or needed an update, the team responded quickly and provided clear information. Even when an issue occurred with my unit, the support team handled everything efficiently and took full responsibility to ensure a satisfactory resolution. I would especially like to thank Shelly for her exceptional support. She was courteous, patient, professional, and always willing to help. Her communication was excellent, and she kept me informed every step of the way. Thanks to her dedication and commitment, the entire replacement process was smooth and stress-free. It is rare today to find a company that truly stands behind its products and values its customers the way Lymow does. Their willingness to help, their responsiveness, and their customer-focused approach have left a very positive impression on me. Thank you, Shelly, and thank you to the entire Lymow team for your outstanding service. I highly appreciate all your efforts and would gladly recommend Lymow to anyone looking for a company that genuinely cares about its customers. Dragan, Serbia 🇷🇸 ⭐⭐⭐⭐⭐ 5/5 Highly Recommended!
The customer service representative, Norah, was very professional and courteous and really cared about my issue. The entire Lymow team has been extremely thorough in ensuring I was a happy customer.
A little slow (5 days including a weekend) in replying but very friendly and helpful when we finally made contact.
It took some time to get help. Probably because of the success of the product. The help I received afterwards was clear and helpfull and solved my update problem. I received several reasons why ota update could fail. Updating with a celular netwerk was the solution. Thanks for the assistance.
It is a very difficult install. took three days to get wi fi to connect. Was able to map back yard most times it will not start cutting so far in 6 weeks i have got it to work five times only once did it completely cut rear yard, I see much potential if I can get this Machine to work. If I could direct it while it is cutting, I could finish one complete mowing of my small yard, June 15 2026 finally got lymow to mow back yard complete every time, still not able to map front yard
The company have a very good Support. They answered very fast and competent. They are customer orientated. First I was not sure if I should do a deal with them. But I did it and I am very happy with the support. Some German companies could take a great example from them.
Fast responsive and resourceful support from Ally. My order already shipped but I accidently ordered the wrong version. I thought I would have to order a new one and return the original. But come to find out I just needed to order an adapter rather than a new unit. Since it was the weekend I already ordered a new unit. Ally caught this helped me cancel the second order and just order the adapter. This was a much better approach and saved me the hassle of a return.
I had reported an issue with viewing My onboard camera live on my Android phone and the fact that I've never gotten it to work on my iPad. Norah from Lymow tech support had me send some screenshots to see what I was experiencing. Within a couple of days my live view on both my Android phone and my iPad are working great!
Loved the Lymow but there customer service is terrible my lymow just stopped and waiting on someone to reply back
Had a few issues with first the lawn mower resulting in a full replacement. Customer Service was great once they got back to you definitely tell there overwhelmed with the volume of emails but Racho was very helpful and hopefully this mower holds up better
I went with this mower for the blade setup. Lots of good videos online doing research but I’ve had nothing but problems. Charging issues, a little rain and the emergency stop button going off a million times a day. I have a wide open field and no trees so plenty of good signal .01 location connection but loses connection all the time. Drives out of bounds or into no go zones. My yard is over grown because the mower doesn’t run/charge. Takes 3 days to mow 1.5 acres if I’m lucky. Doesn’t cut all the grass so has to do multi runs. Bought the one for 1.73 acres a day and would be fine if I had half acre or less. Waste of 3200 dollars. No tech support or service for help.It’s junk. Very slow and cooks in the sun for 10 hours to cut .5 acres. Runs hot and bakes all day then if it does charge it’s heating the battery. All that heat is bad for electronics. Would return it if I could but what a pain. With cuts service bs. Day 4 of use told me it’s junk
Support does not exist. 8 days later still waiting for a response...
Thank you Komlan for following up. I’m very satisfied with the support and service I received from the Lymow team. The package arrived safely and everything is working well. I truly appreciate you Komlan and your patience, professionalism, and help throughout the process. I will continue to support and recommend Lymow products in the future. For the support I received, I would rate it 10/10. Best regards, Ying
This review is related to the Lymow One and the customer service of Lymow. The mower gave during the first day of mowing an E32 error which could not be cleared. During this first day the mowing results were not great with some parts done twice, some parts missed and a lot of turning around with caused damage to the grass. The customer service is non responsive and I am waiting for a replacement but no view on planning of pickup or delivery of a replacement. I asked for a (partial) refund with out success because I lost my trust and I want a mower now the grass is growing fast.
Ive been using lymow one since last September. Im very happy with the mower ...very easy to set up. However I had an error coming up constantly on the mower so got in contact with shelley in customer service. After several emails lymow agreed to replace the mower ...Shelley couldn't be any more helpful thank you for solving the problem. My experience with lymow has been very good and up until now I found the mower to be great!
Terrible product. Will not function. Support is extremely slow to respond by email. I purchased a unit last year (2025) and never could get it to work properly. They exchanged for a new one and it won't even map the yard. I have yet to mow my yard one time with this, and I have been trying for over 6 months. Avoid at all costs.
The Lymow One is an excellent product and the customer service is good, although you have to wait 24 to 48 hours for a response. Five stars. Thanks, Lymow One team.
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