Lymow

I am very setisfyed with your support…

I am very setisfyed with your support and any kind of help.

Great experience with Lymow support

Great experience with Lymow support. We worked through some WiFi troubleshooting and eventually replaced the mower. Komlan was professional, courteous, and supportive through the process.

Rob Stumpf美国 · 写过 1 条评价 · 体验于 2026-06-17 · 发表于 2026-06-17

I have to admit I was skeptical when I…

I have to admit I was skeptical when I ordered this. I had it for about a month now, let me tell you, it’s been as advertised. I’m extremely happy with it. It goes out and mows your yard with a tap on your phone. There are some minor improvements that could be made, but overall, I would highly recommend the Lymow 1+ to anyone.

My Lymow experience has been very good

My Lymow experience has been very good. My lawn has never looked better. Support has addressed each question and concern.

Seung Kim美国 · 写过 3 条评价 · 体验于 2026-05-07 · 发表于 2026-06-16

Terrible customer service and still unresolved

The lack of a contact number for warranty issues forces you to rely entirely on email, which is incredibly slow and frustrating to deal with Forget about talking to a real person—there is absolutely no live phone support I first reported this issue on May 8th—over five weeks ago—explaining that the right side omni wheel suspension on my Lymow One Plus is loose and the spring is broken. I provided all the requested shipping and serial number information on May 11th. Despite multiple follow-ups, I have yet to receive the replacement parts or a confirmed shipping date. It is very disappointing to be asked by senior support what the unresolved issue is when the entire thread documents my request for a suspension repair and replacement omni wheels. I have been patient for over a month, but the lack of progress and coordination is unacceptable. Order #10324. SN of the Lymow mower: LR101B03A09A0553

I never thought I would make this…

I never thought I would make this purchase. I just turned 62 and I was looking forward to buying a riding mower! I saw other robot models but I wasn’t really interested with the cutting blades. I saw a YouTube video about your model and thought that was really interesting! I bought it on Amazon and I got through the learning curve on setup I love it! I still used my walk around mower for my front yard but my backyard has been so nice since I’ve used the Lymow!

Great Product

Great product at a much, much better price point than any of the ‘established’ garden power tool brands. Customer service doing their best to keep up with their popularity. Nahed sorted me out with the spare parts I needed. Keep up the good work!

Lymow One is working great for me.

Lorn Estes美国 · 写过 1 条评价 · 体验于 2026-06-13 · 发表于 2026-06-14

Sorely disappointed.

I bought the Lymow One Plus because it looked like a tank that could handle my yard. Mechanically, it traverses well and cuts good, but as a reliable mower, it is a massive letdown. For what this thing costs, it shouldn't be failing when you actually need it to work.The biggest issue is that it cannot handle the summer heat. Down here in Texas, when the grass is growing the fastest, this mower taps out. Once the internal electronics get hot, the blades shut off to protect the motors. I get protecting the hardware, but instead of stopping to cool down, the mower just keeps driving around the yard blindly. It drains the battery and puts wear on the tracks without cutting a single blade of grass. The manufacturer put the electronics inside a sealed black box with no air vents, so it basically bakes in the sun. This is a terrible design flaw, not just a software bug, and an over-the-air update isn't going to fix the fact that it has zero airflow. The app is also a headache if you don't use the automated schedules. I have gates to open and I have to scoop the yard before I run it, so every one of my mows is an on-demand start. Whenever you do a manual start, the app completely ignores all the custom settings you programmed for your zones. It defaults back to its own random blade speed, travel speed, and cutting height. So every single time I want to mow, I have to go in and manually fix the settings. It completely defeats the purpose of having saved zones.If you run into issues, don't expect any real customer service. There is no phone number to call. You have to email them, and you are doing great if you get a response back within a week. Their warranty is basically useless if you want to get your mower back to work quickly. Bottom line, the Lymow One Plus tracks well and cuts good when it runs, but it can't handle mowing in the summer heat, the app is busted for on-demand use, and the support is non-existent. Save your money until they fix the overheating design and start backing up their product.

Manu法国 · 写过 5 条评价 · 体验于 2026-06-01 · 发表于 2026-06-14

A superb experience with this robot…

A superb experience with this robot mower. Still young but only getting better. You need to get the hang of it at first, and fine-tune the settings (cutting height / speed / etc.) but everything is customizable. Once you've got the hang of it, you'll be very happy. And customer service is excellent, they always respond and don't hesitate to take feedback into account, etc.

I really do like my Lynow one mower

I really do like my Lynow one mower, it has some issues but still way better then using all my extra time on my riding mower. The customer service has aways come through for me but it does usually take some time. Adam helped me with everything i needed.

Mower hardware is good

Mower hardware is good. Software and app need improvement. Future potential is good.

Rok Satur斯洛文尼亚 · 写过 1 条评价 · 体验于 2026-06-12 · 发表于 2026-06-12

Poor warranty handling and disappointing product performance

My Lymow One developed a torn track under normal use, so I opened a warranty claim. After almost a month of communication, Lymow confirmed that the standard replacement model is out of stock for another 2–3 months. However, the newer Lymow One Plus 5A is in stock and available only as a paid upgrade. For a warranty claim, I find this unacceptable. The free replacement is unavailable for months, while the faster solution requires extra payment. I also have video evidence showing that my unit does not mow even a measured 30-degree slope, despite the advertised capability of up to 45 degrees. Lymow confirmed that they would cover return shipping and provide a prepaid label, but after I conditionally accepted the €200 upgrade as a practical compromise during mowing season, I am still waiting for final confirmation. Very disappointing experience. Potential buyers should be careful and ask exactly how warranty replacements are handled before buying.

Paul Clark美国 · 写过 3 条评价 · 体验于 2026-06-10 · 发表于 2026-06-11

Lymow- what a totally avoidable bad experience

I received my Lymow One Plus 2 months ago. At first all was going well but I had a couple of issues which involve charging the mower and the 4G SIM card not working any longer. Additional I purchased a three pack of blades which I was promptly charged for but after two months have yet to receive. I won’t go into the specific issues but just want to highlight the total lack of customer support. I have been trying to get a replacement SIM card for 6 weeks and every time I follow up, I get the same email stating the case is still open. You can have the best mower but if you don’t support it, what is the point. You can sell someone something once but you will never have repeat customers. As for me I have had many people ask me about mine and I tell everyone of them , don’t buy it as you will never get support. So sad ! You build a business one customer at a time and lose your business the same way.

Ryan Mahaffey美国 · 写过 1 条评价 · 体验于 2026-05-01 · 发表于 2026-06-11

HORRIBLE- UNSAFE DEVICE-UNRESPONSIVE COMPANY

Absolutely horrible. The mower will no longer mow. No response from company for weeks. Completely waste of money and time. All reviews that are not a 1 have to be fake. DO NOT PURCHASE!!!!!!

Slow support, dead mower.

Customer service is pretty slow. It took a week to get a response and only got a few emails back and forth each day. So it took a few days to arange a replacement machine for what was a completely dead mower. If customer service speeds up dramatically, it would be easier to recommend this company and mower. Now that I have my replacement mower and some charging location improvements(tiny robot mower shed), I hope the mower stays functional. I will continue to update my review as my experience changes.

Yuki was responsive and understanding…

Yuki was responsive and understanding of the issues I was facing.

Lymow One does the job as expected

I really like my Lymow One. I have it since September and it has been working well. I have a lawn that is probably on the smaller side for what this mower is designed. But I picked it specifically because while small, my lawn is not even and could be challenging for a traditional mower. Also, since I have a gate, I need to be present to have it do my front lawn, therefore, I didn't want to have a mower that would too slow. Lymow One can usually do my front lawn in about 90 minutes. I have had no major issues with the mower. It only got stuck a couple of times. One time it went off the lawn too much and fell off the border into the street. I made not change as it never happened again. One time it got stuck in my backyard. I update the perimeter direction in the backyard to solve the issue. I have no charging issue. Lymow sent my a set of brushes for the contacts but I have not used them yet as it doesn't seem necessary at this time. They also sent me the scrapers for the tracks. This was very easy to mount and works quite well. I did not have a lot of grass accumulating in the tracks, but this set protect small branches from entering the tracks and brushes off the grass that makes it in. Anytime I've contacted support, I received quick and helpful answers. My last two messages were addressed within 24 hours each, by Luna, in a very professional manner.

Grass cutting is good

Grass cutting is good. Vslam is worthless. I have a lot of trouble with robot maintaining GPS connection.

SHELLEY IS GREAT AT HER JOB

SHELLEY IS GREAT AT HER JOB! THE COMPANY HAS A POOR SERVICE SET UP USING E-MAIL ONLY. IT TAKES WAY TO LONG TO GET RESULTS! NEED A PHONE SERVICE NUMBER WERE PROBLEMS CAN BE SOLVED QUICKLY NOT DAYS OR WEEKS!