Lymow is redefining robotic lawn care with professional-grade cutting and all-terrain performance. Dual rotary blades with Cyclone Airflow spin at 6000 RPM for cleaner cuts, while tracked treads conquer slopes up to 45°. Built to handle what others can’t.
Reviewers had a great experience with this company. Customers are really happy with the robotic mower, noting that it handles steep slopes, complex garden layouts, and tough terrain exceptionally well. Many people also appreciate the helpful support team, who provide quick guidance, replacement parts, and clear instructions when issues arise. Consumers frequently mention that the robust steel blades and solid construction make it a dependable choice for maintaining large yards.
However, some customers also noted that customer service responses can occasionally be very slow, leading to long waiting times. A few other people also felt that the machine encounters occasional technical glitches, such as overheating, charging failures, or navigation challenges.
Great mower for the terrain and size I needed it for. Has to travel over a heavy gravel driveway in several places to get to different zones, tracks work great on this, also I have a ditch an embankment that require cutting and the tracks are very very good for this too. I like the twin steel blades due to course grass compared to the razor blade version out there.
The app was very easy to set up and a bit of time required and patience setting up the cut zones, no go zones and channels.
Whilst mowing the choice of stripes in the lawn look amazing.
I have been using my Lymow for a few months now, and so far everything has gone very well.
I have to say it has exceeded my expectations on going up the hills on my lawn.
Great mower - only 2 issues yesterday after 6 weeks with no issues.
Only two issues I haven’t been able to figure out. Mowing for 6 weeks and both issues happened yesterday. 1. The headlights came on during mowing and stayed on the whole time it mowed. I could not shut them off. 2. After pausing the mower to try to shut the headlights off, I went back to resume mowing and the mower height changed from 4 inches to 2.4 inches. That was ugly. Glad I caught it only after 4 passes. I am very happy with my Lymow. It works great.
Lymow and the Team make a great product...
They stand by their product, and I am thankful to be on the cutting edge of Technology and Time Savings.
Thank you to the Team for all you do....
This is a start up company and there for sure have been bugs but that's pretty common for robot mowers from what I hear. Overall our experience has been very positive. We were having the issue with the blades pausing to keep from overheating and Yuki in customer service sent us a replacement unit no charge pretty quickly. The new one is doing much better and we just make sure to run it in the late evening instead of the afternoon. The app is really fun and easy to use. There's settings for everything. To minimize errors I recommend only mowing the grass when it is completely dry to keep it from caking up the blade area and overheating it. Also, check your blades periodically by raising the deck by holding the plus button. Sometimes things get tangled around them and they need to be brushed out every once in a while. If your mower is acting a little drunk, he just needs a power cycle (have you tried turning it off and back on again?) 😄
The Lymow has already saved my husband and me so many hours in the hot sun and given us back so much family time on the weekends. It cost about the same as a riding mower was going to cost and it handles the steep hills on our one acre yard just like we were hoping it would.
I had to return my product, and the entire process was handled incredibly fast and professional. The refund arrived without any issues. A special thanks to Kate from customer support for her excellent and friendly help. Highly recommended!
The mower has a number of established problems: overheats and quits mowing, not waterproof (water in battery compartment), bad bearings, deck bolts fall out, software lockups, etc. etc. Support is overwhelmed and does not respond within the timeframes they promote. For $3k, stick with established vendors until they work out their problems.
This review is from an Australian consumers perspective.
Consumers in other countries may or may not find value as well.
The Lymow One Plus is a great sales pitch and a good concept, very solid unit, but plagued with issues. I was super excited when I bought it when they became available in Australia (nearly $6k)
If you have a metal roof or any trees (like a lot of Australia), the navigation will simply not work as the RTK and GPS on the mower need clear sky and will run into rocks and other obstacles (Obstacle detection? Doesn't work at all) and off rock shelves if they don't get it. VSLAM? Nice name, but it doesn't work either.
Other issues: it overheats, starts mowing without turning the blades on, can't find it's dock and when it does, often won't charge.
I recently had to contact Lymow support regarding some performance issues with my mower. While the machine itself didn’t work out for my specific needs, the customer service I received was absolutely world-class.
Janice handled my case from start to finish and was incredibly professional, understanding, and responsive. She accommodated my tight schedule perfectly and made the entire return and refund process completely seamless and stress-free.
Janice truly went above and beyond to turn a disappointing product situation into a highly positive customer experience. Because of her stellar support, I will definitely keep an eye on Lymow’s future product developments. If you ever need help, you are in fantastic hands with Janice!
Excellent team, prompt service, and outstanding warranty support—even here in Germany!
Communication was always fast, friendly, and professional. Feedback and suggestions are actually read and taken seriously, which is something you don't often experience these days.
Another big advantage is that the software is continuously being improved through regular updates. It is great to see that the Lymow team is constantly working on making the product better.
A very special thank you to Linda from the Lymow Service Team for her outstanding support and dedication. Thank you so much! 💐
Keep up the great work!
The Lymow just keeps getting better and better.
Best regards Andre/ Potsdam / Germany
If you do not understand the mower behaviour, ask it.
It is not always clear why the mower behaves the way it does. There are also limitations, and not all details are in the manual. The Lymow team analyzed my questions one by one and also helped brainstorm solutions. There are minimum dimensions for No-Go zones, and the distance between them also plays a major role in the mower's behavior. Usually, there are alternatives, but sometimes there aren't, or not yet.
Follow up to previous review.
It has not been 2 weeks since last email from Lymow and 2 months since the issue with my SIM card appeared.
As of today no follow up and no resolution. Please don’t waste your money as once your unit has issues, and it will, you will receive zero support!!!!
After the mower deck came loose, the customer service team (Emilie) responded quickly to my issue. After I sent a short video of the problem, FedEx came to pick up my robot from my home, and a week later, a brand-new replacement arrived. Very satisfied with the customer service.
2.5 months to resolve a support issue, though I did finally get resolution. Response times via email were very slow. I didn't get shipping notices for replacement parts until after they had arrived (3 different times). Lots of run around, asking me the same questions multiple times. Lots of dead silence (days and weeks), where I would have to continually email to ask for updates, and got no response.
I initiated a ticket for my Lymow One for an overheated battery which caused a short melting the plug-in harness on the mower…My mower was only five months old and I had never had any issues. Initially, I was frustrated that after nearly seven days, I had not received an acknowledgment or reply. But once Lymow replied, everything change for the better…Yes, it will take time between emails. At first, I was asked to provide photos and conduct multimeter testing per instructions… I then was assigned to Komlan. Komlan acknowledged my concerns and reassured me that my case would be reviewed. Within a day or two, Komlan replied that the battery issue was known to Lymow and that I would receive an “upgrade to a Lymow One Plus” at no extra charge if I was opened to the offer. Naturally I was! Komlan’s honesty was refreshing but really made me feel validated. Komlan immediately sent out a return label, which I printed out, asking for my Lymow One mower in return. Komlan further initiated the order for the replacement Lymow One Plus and provided with the FedEx tracking number.And Komlan never asked me for a refundable “deposit” either. Within five days, I received a FedEx delivery of my new mower! In total, the entire warranty process took thirty two days…I must be honest, I had my worries and concerns especially after reading numerous customer’s frustrations about Lymow’s poor customer service. But I learned something from all the forum complaints, be patient! Lymow is working their best to service and satisfy us all. With that said, I treated customer service and the Lymow staff respectfully and with patience. And I feel they did the same for me…My new Lymow One Plus has been working flawlessly and I remain a loyal and satisfied customer. Thank you again Komlan, your the best! And thank you to the Lymow crew.
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