getting there been a customer since the…
getting there been a customer since the start, had a few rough patches, app uni still a bit clunky but all in all good company
关于 Nanoleaf
数据更新- 网站
- nanoleaf.me
- 分类
- 建筑与制造
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 46 条评价
- 差评回复率
- 0%（0/214 条）
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商家自述
Nanoleaf is a green technology company that's transforming the way we light up our world with impeccably designed, ultra energy efficient LED lighting.
Nanoleaf靠谱吗？
Nanoleaf（nanoleaf.me）在 OK.one 的综合评分为 1.4 分（满分 5 分），基于本站收录的 239 条用户评价，属于建筑与制造分类，口碑较差。84% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕产品、客户服务、使用体验。数据最后更新于 2026-10-25。
评价综述
AI 生成Most reviewers were let down by their experience overall. Customers frequently struggle with unresponsive support teams, difficult communication channels, and unhelpful handling of warranty claims when things go completely wrong. Consumers also encounter major ongoing issues with hardware quality, frustrating connectivity failures, and unexpected shipping delays that leave physical orders stuck or completely missing for weeks. Some reviewers were happy with the nice products, beautiful lighting designs, and timely delivery services received initially without any major problems. Others noted that the equipment can look amazing once successfully installed, though achieving that operational state often requires considerable patience during the initial setup process.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
cant connect to phone
cant connect to phone. spent 4 hours trying. going to go with govee cos i know that connects. such an expensive product that cant connect to 2.4 or 5 on a phone. so stupid. need the home app which it wont connect. actually so mad. they sending a replacment controller but i doubt that will fix anything update. been 7 days and they still havnt sent me the replacment controller. 0 stars
Fraudulent Warranty? Scam?
Their support and “warranty” appear to be false statements to drive sales. I have one panel that worked great out of the box; the second has been defective since day one. I have received ONE email from support in 3+ weeks. These lights turn themselves on & off at all hours, ignore their schedule, and default to shuffle sometimes within moments of resetting them back to their scheduled color/ brightness. They occasionally work for a day or two leading me to think they’ve worked through the kinks, only to turn on maximum brightness in flashing colors in the middle of the night - requiring me to get out of bed and unplug them at all hours. The fact that thousands of people on the internet are asking each other for help since they can’t reach support, is a huge red flag. Avoid at all costs.
"Under the status of shipment manifested", no order
After a month of waiting for my order that is "under the status of shipment manifested", with no guarantees that the order will ever be delivered, I'm giving up. Their chat support hasn't been online once in this period, making the only way of communication email, which also couldn't help in any way.
My experience has been terrible.
My experience has been terrible. The app is awful, taking long to respond, support email response was slow but that wasn't too big of a problem. The worst things are that, for the price (and these light bulbs and light panels are really expensive) they aren't working well at all. They need to be reset every other month or so and re-pair to the app. I can't share light access with my girlfriend since I don't have an iPhone.. I don't recommend Nanoleaf at all. Buy something else and save yourself time, trouble and money.
Fix your quality control my controllers…
Fix your quality control my controllers are everytime broken in a couple months horrible quality amazing lights man fix your stuff before selling your products
Bad support, bad app.
Never responded to my mails and contact inquiries thourgh their website after an order that didn't arrive. Only after opening a Paypal dispute they replied. The app is the worst ever and often crashes or loses connection.
Useless without a thread router
I bought some of their lightbulbs to replace a wifi bulb I had. Much worse experience. Their bulb is frequently unresponsive, is very very laggy when it does respond and has many issues. This seems to be because they won’t use the wifi but require additional purchases of thread routers to make their overpriced lightbulb functional. Their decision to go thread only has created a terrible user experience, turns the product into an expensive paperweight and offers only potential benefits in the future maybe? It seems bizarre to me.
Awesome hardware/ worst app you've EVER seen
It is impossible to overstate how utterly atrocious the Nanoleaf app is, which boggles the mind as the hardware is phenomenal. When the lights work, they're the coolest thing in my house. The app ruins the entire experience. One of my Nanoleaf devices (a set of lines) randomly dropped off the app today. I've spent roughly two hours and it simply will not re-connect. I've tried everything under the sun short of completely deleting the app, which I won't do as I still have other Nanoleaf devices that are working properly (for the time being). I have utterly zero confidence that I'd be able to re-add the other devices if I had to reset them. It's like a miracle has been performed when you actually get a pairing to occur. I have two other Nanoleaf bulbs that I simply cannot use because they won't connect to the app. Their product is borderline customer fraud. *** UPDATE*** posting this update about 2 weeks after my original... Customer service never contacted me after several attempts to reach someone, so still a 1 star on that front... BUT every day I tried at least once to add my disconnected device, and randomly out of nowhere it paired about a week ago and haven't had any problems since. I still hold steadfast that the app is atrocious, but once they're working, Nanoleafs are so awesome... If they just stopped product development for six months and put all their resources into bolstering the app, this could be a five star product. One last note, I've found that randomly a product will become unreachable through the app for a period of time, usually about 12 hours. It typically resolves itself so at this point I just let the cycle play out.
Order was shipped despite being…
Order was shipped despite being canceled, customer service refused to do anything and expected me cleanup the mess they'd maid
Good hardware, disaster software
The concept and light quality is amazing, I'd say the best there is, but EVERYTHING is ruined by the crappiest software I have ever seen. Constantly freezing, disconnecting, going offline, I literally have to soft-reset every day and after every update. I wish I could just throw this rubbish away, but unfortunately I spent too much money on it. I wish I never bought it ...
Never responded to my emails
Never responded to my emails. What a stupid company. I never received my order.
This company have really big problems…
This company have really big problems with pairing function. Got a new Nanoleaf update in App Store and after that i lost connection between my Iphone and Nanoleaf. I have tried deleting it from the Nanoleaf app, also done all the resets but it still wont pair. I am also on my third controller since they break down after a few months. If i dont get this to work i will send everything back to the retailer and get my money back.
No support after delivering to wrong address
The controller died. I ordered a replacement. 2 weeks later, replacement arrives in a completely different address than I put in. Made a ticket, no response. Went to support discord, was told to make a ticket. I can't get my package because I don't live nearby the area it was delivered to.
I placed an order and after 8 days I…
I placed an order and after 8 days I did not receive any contact from Nanoleaf. When I sent an email to cancel the order, surprisingly the order had already been "processed" and could no longer be cancelled. However, according to the original order tracking and another tracking link I received from customer service, the order has not even been shipped yet...
Do not buy these products
Do not buy these products. The controller modules are defective and will die with no notice, and you will be forced to pay $50 for a replacement regardless of warranty. This is not acceptable for any product, in or out of warranty. If you wanted a crystal clear indication that these are cheap Chinese junk marked up, this is it.
Really poor service
Really poor service Bought 3 sets of shapes within a short time of each other First controller died and I took 2 months to sort 2nd controller has now died and no response from support No doubt the 3rd set will go the same way Can't even buy a replacement controller as they have no stock
Very disappointing software & customer support
I purchased a product from Nanoleaf. The hardware itself appears to be well-built with no major issues. Unfortunately, the software is very disappointing - constant connectivity problems and a frequently crashing app are everyday occurrences. The worst part is the customer support, which is practically non-existent. Any email exchange with their support team results in weeks of waiting for a response that looks like a copy-paste and does not address the problem. I thought I was buying from a reputable company, but I regret not reading reviews about them beforehand.
Bought the Nanoleaf string lights
Bought the Nanoleaf string lights. Worked great for a month. A firmware update went out and now only half my string lights work. Customer service is aweful! I did all the basic troubleshooting with no impromevent and they are like “try plugging them out and back in again” duh! That’s the first thing I did. Weeks of back and forth and they still aren’t working and responses take like a week. Worst buy!
I see my shapes break more than i see my cousins
I got my nanoleaf shapes back in 2019. I was super excited and began setting it up, and it was so tedious and stupid. I finally got them connected, and had them working. Then, they suddenly stop connecting to my phone. I do mounds and mounds of research and get them working again. A few days later, same thing happens. And the cycle repeats and repeats. So i give up. My nanoleaf shapes sit on my wall for years, completely off. This year i finally decided to try them again. They work for a really long time. Then i spend weeks trying to get my nanoleaf remote working, dealing with days waiting for my ticket to be answered, so i open another one. And then i had 5 tickets opened, some with no reply. So i give up again with the nanoleaf remote. If they aren’t gonna help me, and just suggest AI generated ways to fix it that don’t help, i’m going to ignore their final useless emails i waited days for. However, the nanoleaf shapes were working. It was excellent. I felt love for the nanoleaf shapes which i had never felt before. I had fixed them, finally. Then, weeks later the same problem happened, but i was fine with it as i handled it quickly from years of experience. A few months later, today, i come from school in an excellent mood. And guess what happens? The nanoleaf shapes disconnect from my phone again and won’t connect. Then, i break down crying. Sitting on the floor sobbing because i’ve seen the nanoleaf shapes break more than i’ve seen my cousins. I am sitting here, power cycling it over and over again. I don’t even need to crouch down and scan the qr code on the power bank, AS IVE MEMORISED THE CODE. 3499-0860. Nanoleaf, i want to let you know you have brought my so much pain. I love these lights, but i do not love your company. I appreciate your effort to make these lights and your little effort to answer my emails. I literally just punched the nanoleaf shapes and half of them fell on the floor. Never buying from you again. I am now going to go spend another hour crying and trying to get these lights to work.
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