Very slow support
Don't expect to hear back on your tickets right away. It takes a week to get a response for every communication everytime you send a response within the same support ticket. There is no phone number to call.
关于 Nanoleaf
数据更新- 网站
- nanoleaf.me
- 分类
- 建筑与制造
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 46 条评价
- 差评回复率
- 0%（0/214 条）
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商家自述
Nanoleaf is a green technology company that's transforming the way we light up our world with impeccably designed, ultra energy efficient LED lighting.
Nanoleaf靠谱吗？
Nanoleaf（nanoleaf.me）在 OK.one 的综合评分为 1.4 分（满分 5 分），基于本站收录的 239 条用户评价，属于建筑与制造分类，口碑较差。84% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕产品、客户服务、使用体验。数据最后更新于 2026-10-25。
评价综述
AI 生成Most reviewers were let down by their experience overall. Customers frequently struggle with unresponsive support teams, difficult communication channels, and unhelpful handling of warranty claims when things go completely wrong. Consumers also encounter major ongoing issues with hardware quality, frustrating connectivity failures, and unexpected shipping delays that leave physical orders stuck or completely missing for weeks. Some reviewers were happy with the nice products, beautiful lighting designs, and timely delivery services received initially without any major problems. Others noted that the equipment can look amazing once successfully installed, though achieving that operational state often requires considerable patience during the initial setup process.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Absolutely horrible customer service
Absolutely horrible customer service. I have an issue that I cannot fix and through email I keep getting the did you turn it on and off again runaround. Despicable. I will never buy another product again
So far not a pleasant one, profit before people and the planet
So far not a pleasant one. I'd advise people to avoid! I own a nanoleaf setup which I used before moving house. I used it sparingly only turning it on occasionally. It has been brought to my attention that it was likely manufactured with a fault which means after a certain number of uses it disables itself rendering the whole setup useless. The only solution? To purchase another controller from nanoleaf. I'd advise anyone to be wary of a company which takes this approach to its customers issues who have invested so much into their products. Friendly and polite customer service has taken 2 weeks to inform me that their faulty product needs replacing by me paying for a new one as it's outside of warranty period (i.e. because I didn't overuse the devices controller, pressing it off and on many times in a short period of time to break it, I'm not entitled to a replacement controller). Cheap affordable solutions to repairing devices and reducing waste should be built into a companies model in order to reduce waste and to take responsibility for their impact on the planet. Let's discuss how we can stop broken nanoleaf being binned in protest by consumers who do not wish to be held to ransom :)
Poor support, poor product quality
As all others have said, Truly terrible customer service. I bought the nano leaf shapes originally and waited until I had moved house before finally setting them up. They've barely been used and the controller has failed. Out of warranty due to sitting in the box for so long but dealing with customer service has been a nightmare. The latest response has been: "This product is still on the market, and we do have replacement parts available at their full retail price. We can draft an order for you and will send you an email so you can process the payment. Upon processing the payment, please send us an email so that we can dispatch the item from our alternate warehouse." At what cost? No follow up email since I doubt it would even be the correct product, as having raised the request under nanoleaf shapes, submitting a video and serial number, they still refer to them as lines which I imagine will use a different controller.
Unsatisfied
After purchasing over $5,000 worth of products, I requested assistance for the new "Downlights" and the possibility of pairing with iOS. After more than six attempts to contact them, the customer service employee 'Carina' closes the tickets prematurely to avoid handling the issue. Truly terrible.
Awful customer service.
Awful customer service. Various issues with remote and replacements. Customer service is glacial at best and following another fault with the remote I am now being ignored completely. I now have lights that turn on randomly by themselves at all hours of the day and night.
Product defective, complaint running for over 7 months and still no solution
Product is defective, started running into issues after 5-6 months. Contacted customer service about it. My complaint is now running for well over seven months and I've completely given up on this company. For the last three months I've been demanding an apology and a refund on the product and received neither. Stating that this is a bad company lacking any form of customer service is an understatement. This company is just an embarrassment to itself. Never, ever, ever buy an overpriced Nanoleaf product!! Bad product, worse company.
Worst product and app ever!
F7cking sucks it needs 2.4 gH which is hella gay when everyone is using 5 or more gH. Plus the app f7cking sucks haven't seen anything so s$h1t not even a game made by a 5 yr old. Hope this f7ck $h1t gets fixed!
Appalling product
Appalling product. Abysmal customer service. A complete waste of £400 and now my wall is damaged where they were stuck. In fact, perhaps that is the highest quality aspect of the product... the sticky pads that fasten it to the 🧱 🧱
Worst lights on the market
Their lights are only called smart cause they're the worst I ever used . From 5 sets, 3 starters stopped working in the first year , after 2 years also the fourth , and the "smart" remote stopped working in the first week , that's just garbage. Also they have a huge energy usage even when on standby . Definitely the worst on the market
BAD CUSTOMER SERVICE
Very disappointed. After bought over 4000$ in Lights Panels after 1 year the Panels rest white. The Renote control didn’t work anymore and the SUPPORT TEAM has been really bad. They wrote in November they will proceed to replace 2 remote control: 1 for Lines 1 for Black Triangles but I never receive it! DON’t BUY ANYMORE NANOLEAF
Nanoleaf product refuses to pair we…
Nanoleaf product refuses to pair we tried with both Android and Apple phones without results. We can see the product's wifi on our phones but when choose to connect it just times out. We have tried about twenty but without success. After about 2 hours of trying we gave up and will return the product to the store. A very disappointing and useless product that seems incomplete and that's not good NANOLEAF. Get yourselves together and stop selling incomplete products :-(
Great products vs Terrible support
Im using several products from Nanoleaf and the quality of their products seems to be fine. I mostly use Matter products. Last time I bought a set of home kit bulbs from the official store but they did not fulfil my expectations due to a lot of lack in their app. I wrote them an email but still no response after 20 days. It seems that they even do not want to solve the issue. I would not recommend any product from them till they improve their support which is part of the product. If you have a choice between other products, then take it. I even consider to contact the Europen Customer Center Network to solve that issue. TICKET NO.: 33628 / Order 116590EU Best Regards, J.U.
Avoid any products that don't have WifI (essentials, secret labs rgb addons)
Their WiFi enabled product line is great (shapes, lines etc) however their non WiFi enabled lines are a dumpster fire. Thread/Matter supports works <5% of the time, the company knows this (and tells you so if you email them) but they are still pushing thread/matter as fast/reliable on their website. This includes the items they partner with other companies and brand on (such as the SecretLabs MAGRGB line - again buy at your own risk).
It works but they're worse than a normal light
It works, but their software is incredibly bad (especially for the pricing of their products), not to mention their entire mentality when it comes to how your products function is absolutely ludicrous-- How can I not disable updates for a smart product that already functions fine? And why do the updates take several minutes, wasting my time before I can turn on my lights in the morning or night? I cannot recommend them for anyone who has a job.
broken products, terrible support
I have gotten some light panels. They never connected to iPhone. I have been emailing them in three different attempts for over a year now. They send checklists of things to do but when I try, no response. They sent me a new control unit but it changed nothing and then they stopped responding. Just avoid buying their crap
No money return when send back in return time. nanoleaf not reacting.
Product it self, great. Customer service is terrible. Send package back since i didn't need it. and no money has been returned, Nanoleaf is not reacting anymore on the mail. gonna search for some help to get my money back.
I bought Nanoleaf hexagon shapes light…
I bought Nanoleaf hexagon shapes light for my bedroom, expensive at c£300, worked ok for just a year then faulted I’ve since had 3 replacement controllers none of which fixed the fault, I have exchanged 30 e mails including videos, pictures explanation, each time I have to repeat myself and am so disgusted with the product and customer experience - do not buy this product or any other from Nanoleaf
Horrible Customer Experience service
I will say that the lights that are working I love. The issue is that I have a problem with one of my Essentials light strips and getting their Customer Experience people to replace the light strip has been a long frustrating process. It started on Jan 1st when one of my light strips suddenly turned bright white and I couldn't get it to change. I contacted Naonoleaf and started a case with them and repeatedly went through multiple steps of troubleshooting. None of it working, and in fact now it won't pair at all. What I found most frustrating is that it would take 4-7 days on average for them to respond to any of my emails. And the kicker is that now, just today, they sent me an email telling me that they are closing the case (it hasn't been resolved) because it took me 2 days to package up the part and ship it back to them. And that's without any resolution or replacement of the product. I guess they need to receive the bad unit first and then they'll send me a new one? I'm not sure because no one has told me what to expect.
Nanoleaf 4D Magnificient and Horrible
Nanoleaf 4D Magnificient and Horrible The 4D kit CAN give amazing view but is definitely not a good product ready for the market since: 1) The camera from kit for larger 65"-85" TV's is unable to see the outer border, it misses the most essential outer 6" on a 75" TV! Depending on TV content, this gives incorrect colors. 2) Quite some times it starts flickering in 4D mode and you need to toggle to 3D and back 4) Double sided tape is poor and system drops from the TV 5) There is no (save the world) time option to turn the system off every day at i.e. 24:00 6) For bigger TV's camera cord is also to short to move the control box to a convenient position 7) Feedback from Nanoleaf is horrible: a) took over a month to get feedback b) they only giver general feedback (reset your system) without really reading and understanding the issues
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