Newrez

网站很友好

网站好用。

Newrez 应用很棒

Newrez app很棒！支付或查询贷款信息都超级方便！

非常好用

易于导航和理解

操作简单易懂

支付访问非常方便！

很快

快速、好用，所有需要的信息都能轻松找到。

如果有选择的话，避开 NewRez。

如果有选择的话，避开 NewRez。 虽然他们的客服代表在面对不满客户时态度还算礼貌，但公司内部的流程简直糟透了。他们处理任何问题的标准流程是先审查10天，然后再等30到60天——最后却直接拒绝你的请求。 当我当地的税务征收官出错时，NewRez 开了一个托管账户，开始收取我正常月供三倍的款项。即使我提供了税务征收官承认错误的官方文件，NewRez 还是拒绝调整托管账户。相反，他们坚持要再等60天等县政府退款，同时逼我自掏腰包支付虚高的款项来维持托管账户有效。 体验极其糟糕，对于第三方造成的客户错误，他们毫无灵活性可言。

dasman美国 · 写过 1 条评价 · 体验于 2026-08-11 · 发表于 2026-08-12

损失票据部门 - SMH

Newrez purchased my mortage from my original lender. I hope you never have to file an insurance claim. Newrez’s Loss Draft Department is absolutely horrible to deal with. The people who answer the phone can only read from a script. Whenever something doesn’t fit the script, they refer you to “management,” but you can never actually speak with anyone in management. Instead, the person who answers the phone says they will email “management” on your behalf and that you should receive a response within five business days. That response never comes. So, you call again. Then you write letters. You send emails. And the cycle continues indefinitely. Our claim took more than nine months to be resolved. Had Newrez simply answered the question we asked during our first phone call... and every subsequent call, letter, and email... we could have saved more than eight months of mortgage interest. All they seem to do is stall and delay while they hold your money and you continue to incur costs. The entire process was incredibly frustrating and unnecessarily time-consuming.

付款很方便

Taylor Voyles美国 · 写过 2 条评价 · 已认证 · 体验于 2026-08-12 · 发表于 2026-08-12

支付方便

登录和付款都很方便。

流程非常简单

流程很简单。网站设计得很好，查看贷款状态和按需额外付款都很方便。

Laul

付款速度超快，还特别方便！

我最近换了保险公司…

我最近换了保险公司，联系了你们的保险部门。他们把一切都给我解释得很清楚。我收到了支票，刚刚在网上把款存进了我的托管账户，太简单了。

我很高兴他们让应用更…

很高兴他们让这款应用更好用了

不值得我们花时间去用

不值得咱们花时间。把你们的支付应用修好就行。

管理和付款都很方便

…别买房

对托管账户搞不懂，明明保险更便宜了，还说我欠钱。搞不明白。想买房的别来。

应用不错

继续保持，干得好

用起来很方便

很好用。我刚换了银行账户，没花多长时间就搞定了。我也喜欢手机应用，因为一切都在指尖上。