Newrez (newrez.com) has a 4.4 out of 5 rating on OK.one, based on 224 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 85% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss User experience, App, Customer service. Last updated 2026-09-05.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers consistently share that making payments, checking account details, and managing finances is extremely fast and completely effortless through the digital platform. Consumers frequently showcase the intuitive design of both the mobile application and the official website, making everyday financial tasks completely straightforward.
Some reviewers were not happy with customer service, pointing out that getting timely support or reaching management to resolve unexpected issues was extremely difficult. A few other people also felt that loan application requirements were overly strict and rigid, leaving established customers frustrated when looking for additional financial assistance.
Auto-generated from all reviews of this business. For reference only.
Everything is great except when signing in, you have two sign-in spots after adding user info and you have to scroll up to get the correct hidden sign in. The first one you just have to keep inputting your sign in info
Reply from Newrez2026-09-03
Betty, thanks for your feedback! We appreciate you bringing this to our attention. Your comments have been shared with our team as we continue working to improve our mobile app and make the sign-in experience smoother.
The ability to bring up my account with balance and yearly total. I appreciate that info being available. Payment was made with ease and I was able to add additional payments on account.
Reply from Newrez2026-09-03
Kareem, thanks for sharing your positive feedback with us! We're happy that you've been able to manage your mortgage well on our app.
Great app. However, the instructions for extra payments can be more clear. I was afraid that the additional payment would be the entire monthly payment. That should be stated in the beginning.
Reply from Newrez2026-09-03
Thanks for your feedback. We appreciate you taking the time to share it with us. Your comments have been shared with our team as we continue working to improve our mobile app and overall experience.
There is some information that I have never been able to find online, therefore I will never go to a paperless billing. Making payments are easy though.
Reply from Newrez2026-08-31
C Denise, thanks for the feedback. If you need assistance finding what you are looking for on our app or website, feel free to call us at 855-962-0511. We're here to help!
I’ve been with NewRez/Shellpoint for over 14 years. The portal provided for me is an excellent tool to use. Any time I need to know anything about my account, I can get answers from my portal. Making payments is a breeze. I’ve been very satisfied with NewRez.
Reply from Newrez2026-08-28
Thanks for the wonderful review, Peggy! We're happy that you've had a great experience with us and look forward to continuing to assist you.
Terrible company. Terrible mortgage holder. Terrible customer service. They DeFINITELY pay for their reviews to be positive if there is anything over a three star. Terrible new site too. Can't access ANYTHING!
Reply from Newrez2026-08-27
We're sorry to hear about your experience with us, Sonja. Our Homeowner Advocacy team will contact you directly to help resolve your concerns. We appreciate the opportunity to assist further.
