OK.one
For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Money & Insurance

Newrez

ClaimedCollecting reviews

224 reviews

4.4224 reviews
Write a review

About Newrez

Data updated
Website
newrez.com
Category
Money & Insurance
Location
United States
Status
Unclaimed
Last 12 months
224 reviews
Replies to negative
97% (31/32)
Do you own Newrez? Claim this profile for free and start replying to reviews.
1-888-673-5521newrez.com

About this business

Learn More

Written by the business, not verified by us.

Is Newrez legit?

Newrez (newrez.com) has a 4.4 out of 5 rating on OK.one, based on 224 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 85% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss User experience, App, Customer service. Last updated 2026-09-05.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers consistently share that making payments, checking account details, and managing finances is extremely fast and completely effortless through the digital platform. Consumers frequently showcase the intuitive design of both the mobile application and the official website, making everyday financial tasks completely straightforward. Some reviewers were not happy with customer service, pointing out that getting timely support or reaching management to resolve unexpected issues was extremely difficult. A few other people also felt that loan application requirements were overly strict and rigid, leaving established customers frustrated when looking for additional financial assistance.

Auto-generated from all reviews of this business. For reference only.

What people say

E
ElvinUnited States · 1 review · Verified · Experienced 2026-08-19 ·

I can’t make mid month payments or…

I can’t make mid month payments or partial payments to the loan

Reply from Newrez2026-08-20

Elvin, thanks for the feedback. We're sorry that you've had difficulties with making a payment. Our Homeowner Advocacy team will follow up with you to assist you further. We appreciate the opportunity to improve your experience.

R
RonUnited States · 1 review · Experienced 2026-06-18 ·

I would give a 0 if I could

I would give a 0 if I could. I have yet to have a good experience with this company. I actually have had several people also have the same experience with this company. Pathetic and sorry that I have no say in who bought my mortgage.

Reply from Newrez2026-08-21

Ron, thanks for sharing your feedback. We’d like to discuss this further and help make things right. Please call 855-962-0511 or use the chat feature on your online portal at www.newrez.com.

R
Robert SimmonsUnited States · 43 reviews · Experienced 2026-08-15 ·

Newrez purposely cause confusion with…

Newrez purposely cause confusion with loans...payments app confusion..to view loans confusion..on purpose intended to confusion public,on purpose, targeting elderly ppl, color ppl and low income..

Reply from Newrez2026-08-19

Robert, we're sorry for any confusion caused. Our team will reach out to you directly to address any questions you may have. We appreciate the opportunity to improve your experience.

Marilee BellUnited States · 1 review · Experienced 2026-08-14 ·

Their escrow department has no idea what they are doing and many unprofessional individuals

This is the absolute worst mortgage company we have ever dealt with…we went with them on recommendation from our realtor. How they have done business with us is unacceptable and unprofessional. From multiple unanswered emails and runaround text messages and many phone conversations that go no where we are at our wits-end with them to the point we want to move to just be done with them. I would no recommend them to anyone-ever.

Reply from Newrez2026-08-17

We're sorry to hear about your experience with us, Marilee. Our team is working to contact you directly to address your concerns. If you need immediate assistance, the fastest way to reach us is through the live chat in your online portal at www.newrez.com or by calling 855-962-0511. Thank you.

S
SheilaUnited States · 1 review · Verified · Experienced 2026-08-14 ·

It so easy to pay my so easy to pay my loan loan on line I am…

It so easy to pay my loan on line I am a senior and sometimes in this age one line can be difficult Thank u for making this process easy.

Reply from Newrez2026-08-17

Sheila, we're happy to hear that our app made it easy for you to make a payment. Thanks for sharing your positive feedback with us!

T
TRACY RUnited States · 1 review · Verified · Experienced 2026-08-01 ·

Quick and Easy App! The app is such a quick and easy way to…

The app is such a quick and easy way to pay my mortgage every month. It signs in automatically with my face, then four or five clicks later it’s all done! I wish every app was so quick!

Reply from Newrez2026-08-17

Thanks so much for the positive feedback about our app, Tracy! We're glad it is easy for you to use.