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Money & Insurance

Newrez

ClaimedCollecting reviews

224 reviews

4.4224 reviews
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About Newrez

Data updated
Website
newrez.com
Category
Money & Insurance
Location
United States
Status
Unclaimed
Last 12 months
224 reviews
Replies to negative
97% (31/32)
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1-888-673-5521newrez.com

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Written by the business, not verified by us.

Is Newrez legit?

Newrez (newrez.com) has a 4.4 out of 5 rating on OK.one, based on 224 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 85% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss User experience, App, Customer service. Last updated 2026-09-05.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers consistently share that making payments, checking account details, and managing finances is extremely fast and completely effortless through the digital platform. Consumers frequently showcase the intuitive design of both the mobile application and the official website, making everyday financial tasks completely straightforward. Some reviewers were not happy with customer service, pointing out that getting timely support or reaching management to resolve unexpected issues was extremely difficult. A few other people also felt that loan application requirements were overly strict and rigid, leaving established customers frustrated when looking for additional financial assistance.

Auto-generated from all reviews of this business. For reference only.

What people say

G
GaryUnited States · 1 review · Verified · Experienced 2026-08-14 ·

I have had my mortgage for 9 months…

I have had my mortgage for 9 months now. I’m very happy and extremely pleased with the app. It’s so easy to navigate! Thank you!

Reply from Newrez2026-08-14

Gary, thanks so much for the 5-star review! We're happy that our app has been easy for you to use. We look forward to continuing to serve you well!

J
Janet RiveraUnited States · 2 reviews · Experienced 2026-08-14 ·

The worst company

The worst company. They have bad reviews for how they handle business. My home insurance went up because a placement hold Insurance. I cancel it got new insurance and they still refuse to do an escrow analysis and making my mortgage payments high. Instead of fixing the issue they keep trying to do a forbearance . Customer service are rude and awful.

Reply from Newrez2026-08-19

Janet, we appreciate you bringing this to our attention and want to help. For assistance, please connect with our team through the live chat on your online portal at www.newrez.com or by calling 855-962-0511.