so fast change monthly easy
Reply from Newrez2026-08-11
Hoang, thanks for the 5-star review!
About Newrez
Data updated- Website
- newrez.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 224 reviews
- Replies to negative
- 97% (31/32)
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About this business
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Written by the business, not verified by us.Is Newrez legit?
Newrez (newrez.com) has a 4.4 out of 5 rating on OK.one, based on 224 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 85% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss User experience, App, Customer service. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently share that making payments, checking account details, and managing finances is extremely fast and completely effortless through the digital platform. Consumers frequently showcase the intuitive design of both the mobile application and the official website, making everyday financial tasks completely straightforward. Some reviewers were not happy with customer service, pointing out that getting timely support or reaching management to resolve unexpected issues was extremely difficult. A few other people also felt that loan application requirements were overly strict and rigid, leaving established customers frustrated when looking for additional financial assistance.
Auto-generated from all reviews of this business. For reference only.What people say
Ease of use and understanding
Reply from Newrez2026-08-10
Melissa, thanks for the 5-star review!
The process of making a true up escrow…
The process of making a true up escrow payment was incredibly easy! There weren’t a hundred hoops to jump through to complete it!
Reply from Newrez2026-08-10
Gina, we're so glad that you were able to successfully make an escrow payment on our app. Thanks so much for sharing your positive experience with us!
Very helpful to make payments
Very helpful to make payments, easy to review every detail of the mortgage.
Reply from Newrez2026-08-10
Jorge, thanks for sharing your experience with us! We're so glad the app has made it easy for you to manage your mortgage.
App is to rigid to allow for adjustment…
App is to rigid to allow for adjustment and frequency of payments
Reply from Newrez2026-08-11
Scott, thanks for your feedback about our app. We've passed along your concerns to our team who will work to help you directly. We appreciate the opportunity to assist you further.
Mobile app is great
Very easy to use, no complaints whatsoever
Reply from Newrez2026-08-10
Thanks so much for the 5-star review, Johnny! We're glad you've enjoyed using our app.
Lack of communication
Lack of communication, follow through was goaded along, I would highly advise buyers to steer clear from New Rez. Follow up: New Rez auto responds with a fictitious help number to resolve their inadequacy. Customer service is NOT their goal
Reply from Newrez2026-08-11
Thanks for bringing this to our attention, Greg. We are sorry about the lack of communication and poor follow through you experienced. Please contact our team by calling 855-962-0511 for assistance. If our team is busy assisting other homeowners, you will have the option to leave a voicemail so we may follow back up with you.
great and thank you
Reply from Newrez2026-08-10
Thanks for the 5-star review, Garja!
Very helpful customer service
Reply from Newrez2026-08-07
Tim, thanks so much for the positive feedback and review!
Make it easier to return to auto pay I…
Make it easier to return to auto pay I got hacked had to change my account numbers and I need my 1 time pay account to go back to auto pay
Reply from Newrez2026-08-07
Steve, thank you for your feedback. We’ve shared your concerns with our team, who are actively working on your issue. We appreciate the opportunity to address this.
Easy to use has all the information I…
Easy to use has all the information I need to make decisions.
Reply from Newrez2026-08-10
Melissa, thanks for the positive feedback about our mobile app! We appreciate your review.
Good service to this point
Reply from Newrez2026-08-10
Thanks so much for your 5-star review, Jean!
It’s very easy to make changes to my…
It’s very easy to make changes to my payment plan.
Reply from Newrez2026-08-10
Mahesh, thanks for sharing your positive experience with us! We're happy that the app made it easy for you to make necessary changes.
Easy to navigate fast service.
Reply from Newrez2026-08-10
Thanks for your 5-star review, Michelle!
Stay away from this scam of a company…
Stay away from this scam of a company very unprofessional customer service. I purchased my first home through Paddio and before my first payment my mortgage was sold to Newrez/Shellpoint Mortgage Service or who ever they are. I am tax exempt, which means I don't pay for taxes on my home up to a certain threshold. I pay $0.00 taxes because the amount alloted is below that threshold. Long story short, it took over a year of complaining to get my tax exemption corrected. I was having to pay taxes over a year. They said there were no errors found but then they quietly refunded those taxes to the county. I asked them why and they explained that the previous owners had an outstanding tax balance from the previous year that I was responsible for. I told them those taxes should have never been taken out in the first place. They didn't carel. So they satisfied the previous owners tax balance with the refunded money without saying a word to me. Bought the home in fall 2022 and have never stayed one full month in the home. There has been a constant smell and fibers in the air so overwhelming it made me and my family nose bleed and made us physically ill. I have paid plumbers literally thousands of dollars trying to find the source. Well, last year while looking for the smell I checked the interior walls, HVAC ducts and attic. I discovered mold and asbestos. This is a FHA loan and should be free of these toxins in order to meet the minimum standards for the loan approval. The toxins were never disclosed or discovered by the pre-sale inspector. This last year I have not lived in the house for more than a few days a month and my daughter hasn't returned to the home. I have exhausted all my funds searching for the problem and living elsewhere. The home and everything in it smell like the toxins. The home is totally contaminated. I continue to pay for a home that I cannot live in. I have brought this up to them several times and the do not care. They have offered only a couple months reprieve of payments which will not fix the problem. I haven't found a lawyer to assist me. Stay away from these crooks....everyone envolved failed this first time home owner Disable Veteran...Im out thousands and they could careless
Real easy to make payments each month.
It was super easy to change to…
It was super easy to change to bi-monthly billing. When we first switched to Newrez it was significantly more difficult. Good improvement!
Reply from Newrez2026-08-07
Jeremy, thanks so much for the positive feedback! We're glad our payment options have been easy for you to use on our app.
Easy to pay mi mortgage
Reply from Newrez2026-08-07
Angelica, thanks for your 5-star review! We appreciate the feedback.
You made making my payment today so…
You made making my payment today so effortless and easy so for that I appreciate you! No jumping through loops just a few clicks.
Reply from Newrez2026-08-06
Thanks so much for your wonderful review, Priscilla! We're happy to hear that our app made it easy for you to make a payment.
Smooth and easy!
Love how user friendly the interface is and how smooth and easy each tak is accomplished.
Reply from Newrez2026-08-06
Tammy, thanks for the positive review! We're so glad you've enjoyed using our app.