Newrez

Easy Process

Easy Process, quick and easy, very simple and straightforward.

You know

Not happy about my escrow being so high! I got a escrow refund and then less than six months I’m paying three hundred more dollars a month to make up for it

Payment speed!

The ease of making my payment so fast!

Quick and easy

Quick and easy. Thanks

Quick and easy

Quick and easy. Minimal steps

Very user friendly app.

The ease and convenience of processing…

The ease and convenience of processing payments. The portal is very informative in explaining the mortgage process. The app is very user friendly .

Love it, easy

Love it is easy

Easy process

User friendly!

User friendly and details about my account is simplified so everything I need is at the tip my fingers.

The app is the only way to go it takes…

The app is the only way to go it takes your payment in less than a minute

BEWARE...ZERO STARS for NEWREZ customer…

BEWARE...ZERO STARS for NEWREZ customer service In June, I made an additional principal payment on my mortgage. Instead of applying it to my principal balance as instructed, Newrez applied the funds to my escrow account. I submitted a request through the customer portal asking them to correct the error. Rather than fixing it, they simply denied the request—with no explanation whatsoever. When I called customer service to find out why, the first representative couldn't help me and transferred me to a supervisor, Jazelle G., who identified herself as a supervisor in the Escalations Department. Unfortunately, the experience only got worse. She repeatedly told me that moving the funds from escrow to principal was against "Newrez policy," yet she was unable to: Tell me where that policy could be found in writing. Email me a copy of the policy. Explain why my request had been denied. Tell me whether any notes were attached to the denial. Transfer me to her manager. Transfer me to the escrow department. Provide a corporate phone number. Instead, she suggested I could "walk into" the South Carolina office. I live in Texas. When I asked for the phone number to that office, she gave me the same toll-free customer service number I was already calling. It was both frustrating and absurd. Customer service has declined in many places, but I never expected my own mortgage company to be unable—or unwilling—to correct what should have been a simple accounting adjustment. Even more disappointing was the dismissive and condescending attitude I encountered from someone in a supervisory role. The only solution I was offered was to submit another written request for the exact same issue that had already been denied. In 2026, that's unacceptable. Customers should be able to speak with a knowledgeable representative who has the authority to resolve straightforward issues, especially when it involves their mortgage. I sincerely hope someone in Newrez's corporate office actually reads these reviews. If they do, I encourage them to pull and listen to the recorded calls from this interaction. They will hear firsthand how unreasonable and ineffective the conversation was—from the lack of answers and accountability to the complete inability to resolve a simple customer request. It was one of the most frustrating customer service experiences I've ever had. If this is the standard Newrez expects from its Escalations Department, then the company has a serious customer service problem that needs to be addressed.

Great and way work with you

There are no emails or reminders about…

There are no emails or reminders about payments and they try to avoid reminding you.

Newrez Does Not Care for their Customers

I have been with Newrez from my previous mortgages being bought from PHH Mortgage and previously Cendant Mortgage. In other words, I have been with Newrez with flawless records for more than 20yrs. I am giving a 1 star rating because Newrez has no concern or care for their customers - current or former. In my real example, I was NEVER LATE or I NEVER MISSED a payment in more than 25 years. When I went to sell my home, the closing date shifted on me 3 times, causing me to miss payment on these months. However, I called Newrez customer service and they said there is nothing they can do because it was not 90 days past due. I shared the home is in process of selling and it should close this month (this was in December). However, due to a complication, the home needed 2wks additional to close and since this was toward the end of the year, it had to extend into January. Once I did sell the home in mid-January, my credit reports were not showing any missed payment months or late payments. The payment from the sale was done in mid-Jan, and when I checked my credit at the end of January, Newrez reported both November and January as missed/late payments. This TANKED my credit score. I wrote a letter asking for a one-time credit report removal request, and it was declined. However, I did not receive a letter, I had to call to get this information. This is despicable to treat clients or customers this way. If Newrez received 100% of its money, then a simple request to remove the negative comments from my credit report should be easy and doable for a customer that out of 25yrs had an issue with the sale of the home. I would never use Newrez - I would rent a home before I used them again! I also, as a realtor, have been hearing the same experience from other customers. This is a very bad experience and I am now paying for it with a bad credit score which could be helped by the removal of the comments that were sent AFTER FULL PAYMENT WAS RECEIVED. This is the worse experience I could have with a lender. I will further right other reviews that are similar and a letter to their leadership.

I was able to adjust the amount of my…

I was able to adjust the amount of my payment quickly and easily.

Easy to work with!

Easy and quick

Your late fee for a payment that was…

Your late fee for a payment that was already scheduled is ridiculous. And I can’t ever call someone to answer the phone with questions because you have no one actually doing that. When I refi it will be with someone else.

Great app

Great app, quick and easy!