Quick and easy.
Reply from Newrez2026-08-03
Thanks for the 5-star review, Tony!
About Newrez
Data updated- Website
- newrez.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 224 reviews
- Replies to negative
- 97% (31/32)
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About this business
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Written by the business, not verified by us.Is Newrez legit?
Newrez (newrez.com) has a 4.4 out of 5 rating on OK.one, based on 224 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 85% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss User experience, App, Customer service. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently share that making payments, checking account details, and managing finances is extremely fast and completely effortless through the digital platform. Consumers frequently showcase the intuitive design of both the mobile application and the official website, making everyday financial tasks completely straightforward. Some reviewers were not happy with customer service, pointing out that getting timely support or reaching management to resolve unexpected issues was extremely difficult. A few other people also felt that loan application requirements were overly strict and rigid, leaving established customers frustrated when looking for additional financial assistance.
Auto-generated from all reviews of this business. For reference only.What people say
Easy and quick to schedule.
Reply from Newrez2026-08-04
Thanks for your 5-star review, Kim!
The app makes it easy and convenient…
The app makes it easy and convenient for me to use
Reply from Newrez2026-08-03
Thanks so much for your 5-star review, Tracy!
Easy to management.
Reply from Newrez2026-08-03
Thanks so much for the 5-star review, Edith!
It is very easy to make a payment
It is very easy to make a payment. It is simple so clients can understand. Thank you!!
Reply from Newrez2026-08-03
Thanks for the positive feedback about our mobile app, James! We appreciate your review.
Easy way to make payment
Very good experience
Reply from Newrez2026-08-03
Thanks for your 5-star review, Azimul!
This company is always welling to help…
This company is always welling to help out and make this experience really easy for me .
Reply from Newrez2026-08-03
Miguel, thanks for your positive feedback! We look forward to continuing to help you whenever you need it.
Very easy to use
Reply from Newrez2026-08-03
Larry, thanks for the 5-star review!
Much easier to use
Reply from Newrez2026-08-03
James, thanks for the positive feedback and review!
Happy Customer
The app is user friendly and the fact it still has security built in it.
Reply from Newrez2026-08-03
Rogelio, thanks so much for sharing your positive experience with us! We're glad that you've enjoyed using the app.
Using the app makes doing most things…
Using the app makes doing most things very simple.
Reply from Newrez2026-08-03
Thanks for your 5-star review, Roger! We're so happy that you've enjoyed our app.
So easy to make a payment
Reply from Newrez2026-08-03
Bette, thanks so much for the 5-star review!
Today I didn’t have much of a problem…
Today I didn’t have much of a problem paying my bill. But last month, I had a problem because I wasn’t unable to pay it. It was showing that I had two of my bank accounts in the system. For some reason I wasn’t sure if it was an app thing or what was going on. But in order for me to pay my bill I had to use the messaging system in order for me to pay it. It was frustrating because it took so long for me to try to figure out what I’m doing wrong cause it’s never happened to me before. So I hope the app doesn’t have any more of that problem.
Reply from Newrez2026-08-03
Thanks for your positive feedback, Jackeline! We are aware of the issue occurring on our mobile app. We're happy to let you know that it has been fixed and appreciate your patience!
Newrez is an amazing company so…
Newrez is an amazing company so grateful!
Reply from Newrez2026-08-03
Thanks so much for the kind review, Quinton! We're glad you've had a great experience with us.
Easy to use
This experience was great it was easy to use made it quick
Reply from Newrez2026-08-03
Thanks for your 5-star review, Juan! We appreciate the positive feedback.
I would avoid this company at all…
I would avoid this company at all costs. Terrible service, incompetence, bordering criminal.
Reply from Newrez2026-08-04
Jon, we're sorry to hear about your experience with us. We’d love to discuss this further. Please use the chat function on your online portal at www.newrez.com or call 855-962-0511. Thank you.
Efficient and easy to use
Reply from Newrez2026-08-03
Sara, thanks so much for the 5-star review!
My issue has been that I was informed…
My issue has been that I was informed my loan was in bankruptcy of which this is something I did not do. So I’m not really happy with your company. I asked for an email response, and I don’t think I have a response yet.
Reply from Newrez2026-08-03
Thanks for sharing your concerns, Karen. We apologize for the frustration caused by the bankruptcy notification and the delayed email response. Please contact us via live chat at www.newrez.com or call 855-962-0511 so we can assist you promptly.
The ease of use and convenience
Reply from Newrez2026-08-03
Romeo, thanks for your 5-star review!
The ease using this online payment
The ease using this online payment. I don’t need to go looking for password info. Didn’t stress out..plain & simple.
Reply from Newrez2026-08-03
Jerry, thanks so much for the positive feedback! We're grateful for your review.