Newrez

Happy

Blessings by the grace and company

It’s easy to pay online.

So easy

So easy, no problems!

Easiest way ever to pay my mortgage!!!

Request to add debit card payment from the checking that is already been used for payments

I would like to say thank you for providing such a ease and use of the app the only thing I would like to see is the ability to make payments with a debit card option that would make things a lot quicker for payment wise

Alba j

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Great all time

The worst mortgage company

The worst mortgage company. They adjusted my mortgage amount to double of what it was, stating it was due to property taxes. My husband is a disabled veteran who receives exemption for property taxes, the entirety of our property taxes are covered due to his service and that amount has never been changed. We’ve reached out to Newrez on multiple different platforms from their phone calls, chat options, and writing into the company as they’ve requested. The only response we get is silence, more misinformation with extended waiting periods that they request, or rude employees. My most recent experience has been the most upsetting. I was dealing with the chat representatives and was told over and over again it’s due to my taxes and that my escrow account has a delinquency which isn’t possibly because we’ve never missed a payment even with the unfortunate double in our payments. I requested to speak to a supervisor and did so, her name is Panga S. This is when it turns for the worst. I apologize if I come across frustrated or rude due to the face that I am beyond frustrated. The associate then continues to just tell me little to no information repeating that it’s due to my taxes and that I can mail it in to the company for review. In which I’ve already done, and to no surprise hadn’t received a response. I explain i won’t do it again and am just looking for answers and solutions. We go through a vicious cycle of being told that is my only option and I should do that and disconnect. I reelaborate my issue and ask again if I’m paying double and I know that amount isn’t going to my property taxes, where is it going? I get ignored. They state that they requested an escrow analysis and that I need to message back in 10 days for an update. I have unfortunately already gone through that in June, was told my amount would be adjusted (it wasn’t) so I explain that to the associate. In the matter of my explanation the associate asks if we are connected at 10:35 (I wrote the message in a minute.) I sent the message at 10:35. Also at 10:35 the associate sent their disconnecting message. I’m absolutely baffled that a company can run like this, they are sketchy, they refuse to resolve this situation and would rather gaslight and influence their users then be honest and lawful. I’m most importantly disappointed and ashamed that a company can treat our veterans like this. Veterans are the foundation of this country and to be mistreated by a corrupt company as this one is heartbreaking.

Easy to use and understand.

Quick and easy

The process to make a payment is so…

The process to make a payment is so easy and simple that it takes only seconds.

Not sure

System is clunky

He was very helpful and respectful

He was very helpful and respectful. The problem was resolved very easily

This is the worst company we have ever…

This is the worst company we have ever dealt with, every year we have to jump through hopes regarding our hazard insurance coverage. Our agent will call and give all information needed to take care of this issue, thank goodness he got names and confirming numbers because whom ever he spoke with did not take care of the matter.

I refinanced my house two months ago…

I refinanced my house two months ago now my new mortgage is through New Rez why today July 27 I receive a cancellation notice of my mortgage insurance because Nuez has failed to make my mortgage insurance payment when it’s included in my mortgage payment. I was told that 10 months have been compounded or impounded whatever the verbiage is that they use and I have been dealing with this for weeks for this to get fixed and it has not been fixed they are incompetent. I do not recommend them to anybody. I haven’t even made my first mortgage payment. It is due in three days and I already have this major issue and now I have no coverage on my homeowners insurance so if my house goes up in flames tonight, God forbid something happens. I have no coverage because of these dumb ass idiots please save yourself the issue the drama the problems if you’re refinancing or purchasing a house do not use this company.

So easy!!! Quick & painless.

It’s so easy to access information and…

It’s so easy to access information and make payments.

Issue with autopay setup with new bank…

Issue with autopay setup with new bank account.!

Great company to work with

Easy to make payment

Fast and easy to use

Fast and easy to use. Navigates well