So much easier
Reply from Newrez2026-07-29
Thanks for your 5-star review, Leola!
About Newrez
Data updated- Website
- newrez.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 224 reviews
- Replies to negative
- 97% (31/32)
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About this business
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Written by the business, not verified by us.Is Newrez legit?
Newrez (newrez.com) has a 4.4 out of 5 rating on OK.one, based on 224 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 85% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss User experience, App, Customer service. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently share that making payments, checking account details, and managing finances is extremely fast and completely effortless through the digital platform. Consumers frequently showcase the intuitive design of both the mobile application and the official website, making everyday financial tasks completely straightforward. Some reviewers were not happy with customer service, pointing out that getting timely support or reaching management to resolve unexpected issues was extremely difficult. A few other people also felt that loan application requirements were overly strict and rigid, leaving established customers frustrated when looking for additional financial assistance.
Auto-generated from all reviews of this business. For reference only.What people say
It was easy.
Reply from Newrez2026-07-29
Rosa, thanks for the 5-star review!
escrow department is trash
Have had issues with escrow accounts being corrected for a year now, I have sent them documents and unless I call them they do nothing to correct anything. They have used outdated information and refused to change it, claiming they received information from my insurance company. I contacted my insurer and they said they have sent no such documents and that the numbers that newrez stated were incorrect. Give it believe this is deliberate I will be submitting a CFPB complaint as well.
Reply from Newrez2026-07-30
Seamoure, thanks for your feedback. We're disappointed that you've had outstanding escrow issues. Our team is working to assist you directly. If you need immediate support, please give us a call at 855-962-0511. We're here to help.
I had issues with online payments…
I had issues with online payments earlier then it was resolved but still showing the late charges even though i was told it will be removed from your account since it was not your fault. I submitted the required documents showing the balance in mybank account but the payment declined and the reason given to me was that not enough balance in your account.
Reply from Newrez2026-07-29
Adam, thanks for sharing your feedback with us. Our team is working to address your concerns about the late fee with you directly. We appreciate the opportunity to help resolve this for you.
Easy and quick
Easy and quick, saved banking info option is great
Reply from Newrez2026-07-28
Denise, thanks so much for your 5-star review! We're glad that the app was easy for you to use.
**⭐⭐⭐⭐☆ (4/5)**
**⭐⭐⭐⭐☆ (4/5)** Loan process could have been more predictable
Reply from Newrez2026-07-28
Thanks for the positive review, Palaniappan! We appreciate the feedback about your experience.
👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
Reply from Newrez2026-07-27
Juan, thanks for the 5-star review!
Quick and easy
Reply from Newrez2026-07-27
Thanks for your 5-star review, Francis!
The easiest app I’ve used to pay.
Reply from Newrez2026-07-27
Roxanna, thanks for your positive feedback about our app! We appreciate the review.
Fast and easy to use
Reply from Newrez2026-07-24
Thanks so much for your 5-star review about our mobile app, Jill!
Short and easy
Reply from Newrez2026-07-23
Chris, thanks for your 5-star review!
Easy portal for manual transactions.
Reply from Newrez2026-07-23
Henry, thanks for the positive feedback! We appreciate your review.
Easy and fast
Reply from Newrez2026-07-24
Thanks so much for the 5-star review, Jessica!
Super easy.
Reply from Newrez2026-07-23
Irene, thanks for the 5-star review!
Very use of friendly automated system…
Very use of friendly automated system to navigate through
Reply from Newrez2026-07-23
Thanks for your 5-star review, Gregory!
Newrez app
The application to make my payment is so easy to use. Love it!
Reply from Newrez2026-07-23
Mary, thanks so much for sharing your positive experience with our app!
Smooth transition
Smooth transition, everything was quick and easy to maneuver within a few clicks. Excellent service!
Reply from Newrez2026-07-20
Thanks so much for the 5-star review, Caleb! We're happy that our app was easy for you to use.
Loved the service app is amazing
Reply from Newrez2026-07-20
Chelsy, thanks so much for the 5-star review! We're glad that you've loved using our app.
Easy to navigate
Reply from Newrez2026-07-17
Thanks for the 5-star review, Marvin!
Very easy to navigate
Reply from Newrez2026-07-17
Thanks for the 5-star review about our mobile app, Adebimpe!