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Money & Insurance

Newrez

ClaimedCollecting reviews

224 reviews

4.4224 reviews
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About Newrez

Data updated
Website
newrez.com
Category
Money & Insurance
Location
United States
Status
Unclaimed
Last 12 months
224 reviews
Replies to negative
97% (31/32)
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1-888-673-5521newrez.com

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Written by the business, not verified by us.

Is Newrez legit?

Newrez (newrez.com) has a 4.4 out of 5 rating on OK.one, based on 224 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 85% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss User experience, App, Customer service. Last updated 2026-09-05.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers consistently share that making payments, checking account details, and managing finances is extremely fast and completely effortless through the digital platform. Consumers frequently showcase the intuitive design of both the mobile application and the official website, making everyday financial tasks completely straightforward. Some reviewers were not happy with customer service, pointing out that getting timely support or reaching management to resolve unexpected issues was extremely difficult. A few other people also felt that loan application requirements were overly strict and rigid, leaving established customers frustrated when looking for additional financial assistance.

Auto-generated from all reviews of this business. For reference only.

What people say

F
Freddy SoewitoUnited States · 2 reviews · Experienced 2026-08-12 ·

Avoid NewRez if you have a choice.

Avoid NewRez if you have a choice. While their customer service representatives are polite when dealing with frustrated customers, the company's underlying processes are atrocious. Their standard response to any issue is a 10-day review period, followed by another 30 to 60 days—only to ultimately deny your request. When my local Tax Collector made an error, NewRez created an escrow account and began collecting triple my normal payment. Even after I provided official documentation from the Tax Collector admitting the mistake, NewRez refused to adjust the escrow account. Instead, they insist on waiting another 60 days for a refund from the county, all while forcing me to cover the inflated payments out-of-pocket to keep the escrow active. Extremely disappointing experience and zero flexibility for customer errors caused by third parties.

Reply from Newrez2026-08-13

Thanks for sharing your experience with us, Freddy. We're sorry to hear about the delays in getting your concerns addressed. Our team is working to contact you directly. If you need immediate assistance, the fastest way to reach us is through the live chat in your online portal at www.newrez.com or by calling 855-962-0511.

dasmanUnited States · 1 review · Experienced 2026-08-11 ·

Loss Draft Department - SMH

Newrez purchased my mortage from my original lender. I hope you never have to file an insurance claim. Newrez’s Loss Draft Department is absolutely horrible to deal with. The people who answer the phone can only read from a script. Whenever something doesn’t fit the script, they refer you to “management,” but you can never actually speak with anyone in management. Instead, the person who answers the phone says they will email “management” on your behalf and that you should receive a response within five business days. That response never comes. So, you call again. Then you write letters. You send emails. And the cycle continues indefinitely. Our claim took more than nine months to be resolved. Had Newrez simply answered the question we asked during our first phone call... and every subsequent call, letter, and email... we could have saved more than eight months of mortgage interest. All they seem to do is stall and delay while they hold your money and you continue to incur costs. The entire process was incredibly frustrating and unnecessarily time-consuming.

Reply from Newrez2026-08-13

Dasman, we appreciate you taking the time to share your feedback. Your concerns have been shared with our team and are actively being addressed. If you need immediate assistance, please give us a call at 855-962-0511.

L
LisaUnited States · 1 review · Verified · Experienced 2026-08-11 ·

I recently changed insurance companies…

I recently changed insurance companies spoke to your insurance department. They were able to explain everything to me very well. I received my check and just made my deposit online into my escrow account so easy.

Reply from Newrez2026-08-11

Thanks so much for your wonderful review, Lisa! We're thrilled that our team was able to assist you. We look forward to serving you well again in the future!

S
Shayla McdonaldUnited States · 2 reviews · Verified · Experienced 2026-08-10 ·

…don’t buy a house

So confused with the escrow if even got cheaper insurance and it’s still saying I owe . I don’t understand. If you’re looking to buy a house don’t .

Reply from Newrez2026-08-10

Shayla, thanks for your feedback about the escrow account. Our team is working to contact you directly to help resolve your concerns. We appreciate the opportunity to follow up.