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Money & Insurance

Newrez

ClaimedCollecting reviews

224 reviews

4.4224 reviews
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About Newrez

Data updated
Website
newrez.com
Category
Money & Insurance
Location
United States
Status
Unclaimed
Last 12 months
224 reviews
Replies to negative
97% (31/32)
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1-888-673-5521newrez.com

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Is Newrez legit?

Newrez (newrez.com) has a 4.4 out of 5 rating on OK.one, based on 224 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 85% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss User experience, App, Customer service. Last updated 2026-09-05.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers consistently share that making payments, checking account details, and managing finances is extremely fast and completely effortless through the digital platform. Consumers frequently showcase the intuitive design of both the mobile application and the official website, making everyday financial tasks completely straightforward. Some reviewers were not happy with customer service, pointing out that getting timely support or reaching management to resolve unexpected issues was extremely difficult. A few other people also felt that loan application requirements were overly strict and rigid, leaving established customers frustrated when looking for additional financial assistance.

Auto-generated from all reviews of this business. For reference only.

What people say

sarah lapeerUnited States · 2 reviews · Experienced 2026-08-20 ·

Garbage

Garbage. They have tried to charge me 8000 dollars for a flood insurance policy even though I have flood insurance and then refuse to communicate with my insurance agent! They are not “aloud” to email but sent him a letter in the mail! We have told New Rez multiple times that we have flood insurance AND provided them with documentation but somehow it still is not being rectified! The customer service is zero no one wants to help and just has some excuse to why they can’t help or it’s not their fault. Predatory behavior to charge $8000 to consumers. Beware.

Reply from Newrez2026-08-24

Thanks for bringing this to our attention, Sarah. We hear your frustration regarding the flood insurance charges. For the best support, please contact our Homeowner Advocacy team by calling 855-962-0511. We're here to help.

R
R. AllisonUnited States · 1 review · Experienced 2026-08-01 ·

Newrez does not care about their customers

I’ve had a mortgage with NewRez for sometime now, I recently divorced and had to get my husband’s name off of the mortgage within 180 days. My credit is 800, I have 5xs the equity compared to the assumption amount and I have ample income, I was denied because I need to show 6 mos alimony income that is court ordered. Shame on you NewRez to treat an established customer this way who has always paid on time. I will never use you again.

Reply from Newrez2026-08-21

R., we appreciate you taking the time to share your feedback. Your concerns have been shared with our team and are actively being addressed. For immediate assistance, feel free to give us a call at 855-962-0511. Thank you.

Katie SullivanUnited States · 2 reviews · Experienced 2026-08-19 ·

Cannot reach anyone as an insurance agent

As an insurance agent I am unable to reach any representative to be able to assist with a home loan. The automated system constantly hangs up because the loan number is inaccurate that NewRez provided on mailed documentation. Website is not user friendly in being able to help with uploading documents for the insured as there is absolutely no information provided. Mortgage companies need to accommodate insurance agents as well as clients if they are going to be sending communication to agents. Their insurance phone number listed on Google is inaccurate as I still need the loan number or social security number to reach a representative, when incorrect information is provided this makes this task nearly impossible for us or the insured.

Reply from Newrez2026-08-21

Katie, thanks for the feedback. We're sorry to hear about the difficulties you've experienced with uploading this insurance documentation. In order for us to assist you, please call our Homeowner Advocacy team at 855-962-0511. We look forward to speaking with you soon.