Founded in 2013, Nihaojewelry is a professional online wholesale jewelry marketplace. Offering over 10M+ SKUs with no minimum order requirement and factory-direct pricing, it helps small businesses access diverse, stable inventory at lower turnover costs. To support this, we partner with 4,000+ factories and also operate our own factory dedicated to professional design and manufacturing.We empower diverse business models across all growth stages, from ambitious startups taking their first steps to established global enterprises. Our flexible solutions cater to street vendors, influencers, social sellers, e-commerce stores, dropshippers, boutiques, wholesalers, distributors, and independent designers.The company owns its own factory, focusing on design and production. It implements a two-step quality inspection process using high-quality materials, including 304 stainless steel, 925 sterling silver, and moissanite, as well as selected 316L stainless steel and alloy metals. Most products feature PVD plating technology, ensuring durability, water resistance, and long-lasting color. Through centralized procurement, Nihaojewelry provides highly competitive prices, with most items priced between $1 and $3. Over 10,000+ new SKUs are added daily across 1000+ categories, keeping up with trends on Instagram, TikTok, YouTube, Facebook, Pinterest, and other social media platforms, enabling faster sales growth and higher profits.Our professional account managers are available 7*24H and have served 1,000k+ clients across 100+ countries and regions, delivering over 20M+ orders. We are committed to making your jewelry business easier to start and faster to grow.
Reviewers overwhelmingly had a great experience with this company, expressing high satisfaction with their overall purchases and transactions. Customers frequently praise the remarkably affordable prices, beautiful designs, and the impressively wide variety of available items. People also highlight the outstanding quality of the jewelry, careful protective packaging, and consistently reliable delivery services.
However, some people mentioned frustrating issues with missing items from orders, damaged goods upon arrival, or unexpected delivery delays. A few reviewers additionally noted that certain clothing items ran small or that specific products tarnished quickly after use. Despite these specific drawbacks, the general sentiment remains overwhelmingly positive among buyers who plan to order again.
Terrible customer service. They won't let me return some products because it "didn't" follow their return & refund policy. But it clearly says that if it doesn't meet customer satisfaction they'd allow it. Tried many times for customer service but received zero help. Very disappointing and wouldn't recommend to anyone.
Nihao Jewelry 回复2025-03-03
We sincerely apologize for your experience and truly regret any inconvenience caused. Our goal is always to ensure our customers are satisfied with their purchases.
Regarding our return & refund policy, we do our best to follow the guidelines to provide fair resolutions for all customers. However, we understand that expectations may vary, and we’d love to take another look at your case. Please reach out to us again, and we will do our best to assist you.
I placed an order back in October. I was supposed to receive my package the end of November. The tracking didn’t update for weeks. I finally received my order 12/23/24. Luckily my customers got most of their orders. Very disappointing.
Nihao Jewelry 回复2025-02-19
We sincerely apologize for the delay. As your order was shipped via sea freight, it encountered customs clearance checks, which led to the extended delay. We're glad most of your customers received their orders, and we’re working to improve shipping timelines. Thank you for your understanding.
Incorrect items, broken merchandise and poor design and manufacturing quality.
Ordered 2 formal gowns, several costume and lingerie items and two swimsuits. The size guide was followed including measuring the intended model to confirm fitment.
One of the dresses arrived with a broken zipper and despite being a "Formal" ball gown, failed to even touch the ankles of the model. Additionally, the color shipped did not match the color ordered. The two bra and panty sets, were designed incorrectly, with the cups of the bras not even reaching the mid point of the breast. One of the swim suits failed to even cover half of the breast.
When notified of the quality issues and defective merchandise, after requesting a return address and submitting the $60 refund request. They offered a $9 discount to keep the defective merchandise.
I would recommend AVOIDING this business at all costs.
Nihao Jewelry 回复2025-02-12
We sincerely apologize for the issues you experienced with your order. This is not the experience we want for our customers, and we truly appreciate your feedback.
Please reach out to our customer service team at sales19@@nihaojewelry.info so we can further assist you with a resolution. We are committed to improving our quality and service, and we appreciate the opportunity to make things right.
I placed an order for 14 products, only fourteen of them arrived and one of them arrived missing one little stone, also the package arrived one day late based on the estimated delivery date.
Overall the product is great, the speed of delivery is satisfactory and the agents are very quick, which is an added bonus. The two drawbacks are chat is unable to tell how much stock is available until after I place an order. The second thing is the website is something hard to find exactly what you are working for.
Unfortunately we can't speak well of the products of this company, we made an investment for our business, and the jewelry they offer is not gold plated, it is of poor quality, 3 customers returned the necklaces and nihao asks us to send a bunch of photos, we have only 3 damaged necklaces are enough, at least here in the United States, be careful when buying. They promise to return and provide a solution and they don't do it, they don't give you your money back, nor do they give you a solution.
Nihao Jewelry 回复2025-01-02
Hi,this is Jane from Nihaojewelry. Sorry for your inconvenience,you can talk to us with email ,chat ,whatsapp,,,, could you send me your order number plz? Then I can check it and give you a solution My whatsapp is +86 19517932032or email [email protected] . I will help you to solve all problems!
I placed an order on 10/30 for Christmas. It says a shipping label was created on 11/7. It was due to be delivered 12/2. I still have not received the items or updated tracking information. They just keep putting me off. I’ve lost customers and I’m a teacher so the gifts I order for my students never came. This has been a really frustrating and disappointing experience. I wish I could leave 0 stars. I will be looking for another company to use from now on. Shame on Nihao.
Nihao Jewelry 回复2025-01-02
Hi Hi,this is Jane from Nihaojewelry. Sorry for your inconvenience,you can talk to us with email ,chat ,whatsapp. Your order was checked by customs and we would like to compensate you the shipping cost
Package went missing in mail, contacted them several times they gave me the run around. Customer service didn’t even try to help me with a refund or assistance in locating my package. Don’t order from them, scam site.
Nihao Jewelry 回复2024-12-17
Hi friend , we are really sorry about , could you please advise the order number ,and I will help you to track the package status. If the package really missing , we will compensation for you
These people will not stop emailing me even though i unsubscribed 50 times. Leave me the heck alone. I don’t want your jewelry that turns black after touching.
Nihao Jewelry 回复2024-12-17
Hi friend , we are sorry about that , if you can not unsubscribed , please contact your agent to help you cancel it
Received my items in a timely manner. A few of my items were not made properly and am not able to sell them. Only Received partial credit. I will continue to do business with nihao.
Unfortunately I didn’t had a pleasant experience with this business. They sold me fake Moissanite necklace ( which the GRA fake reported). Please think twice before you buy from this company. I open a dispute and they just waste my time with Blah blah excuses.
Nihao Jewelry 回复2024-11-20
Hi friend , we really sorry about that. Can you please upgrade the case to their superior ? Her contact way is below:whatsapp +86 195 1793 2032, email:[email protected]
Soon as I tried bodysuit on the strap snapped so hasn't been worn and no good. I ordered a XL to make sure it fit so basically I might as well of put the money in the bin. Very disappointed
Nihao Jewelry 回复2024-11-06
Hi friend we are really sorry about that. Please open the dispute on nihaojewelry. And we will compensate you
Please stay away I ordered from them and never received my package . They declare they delivered to me but I asked for picture of proof of delivery and they don’t send me nothing . Never had such a bad experience. I wasted my money completely . Please report to police
Nihao Jewelry 回复2024-11-06
Hi friend , we are really sorry about the shipping delay .Your package shows delivered on Nov 2nd , if you didn't receive it , please contact your account manager for help. Thanks
I have using Nihao Wholesale Jewelry for years and I am very happy with the quality and service. There are times where the items are damaged or poor quality, however the company always does a good job giving me the credit and understanding that customer service is always number one.
Was an avid supporter for about a year till lately my experience buying from Nihao is getting worst. Lately they have become extremely stingy with refunds till I have to absorb the cost of the manufacturing defects. They claimed my dispute is minor issues but I'm unable to resell the items due to clear visible damage on the items. Then again they mentioned 'minor issues' which they have admitted on the defects but refuse to refund back to me. Appealed for my case but they have the audacity to ignore me hanging there. I was really upset as I couldn't even get half of my refunds back. I felt like I'm being cheated as for a small business owner like me it's very hard for us to get profits if we always encounter wholesaler like this!
Nihao Jewelry 回复2024-11-06
Hi friend , we really sorry about that. The aftersale team has their compensation rule. If you are sastified with the solution ,you can contact your agent for help.
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