Founded in 2013, Nihaojewelry is a professional online wholesale jewelry marketplace. Offering over 10M+ SKUs with no minimum order requirement and factory-direct pricing, it helps small businesses access diverse, stable inventory at lower turnover costs. To support this, we partner with 4,000+ factories and also operate our own factory dedicated to professional design and manufacturing.We empower diverse business models across all growth stages, from ambitious startups taking their first steps to established global enterprises. Our flexible solutions cater to street vendors, influencers, social sellers, e-commerce stores, dropshippers, boutiques, wholesalers, distributors, and independent designers.The company owns its own factory, focusing on design and production. It implements a two-step quality inspection process using high-quality materials, including 304 stainless steel, 925 sterling silver, and moissanite, as well as selected 316L stainless steel and alloy metals. Most products feature PVD plating technology, ensuring durability, water resistance, and long-lasting color. Through centralized procurement, Nihaojewelry provides highly competitive prices, with most items priced between $1 and $3. Over 10,000+ new SKUs are added daily across 1000+ categories, keeping up with trends on Instagram, TikTok, YouTube, Facebook, Pinterest, and other social media platforms, enabling faster sales growth and higher profits.Our professional account managers are available 7*24H and have served 1,000k+ clients across 100+ countries and regions, delivering over 20M+ orders. We are committed to making your jewelry business easier to start and faster to grow.
Reviewers overwhelmingly had a great experience with this company, expressing high satisfaction with their overall purchases and transactions. Customers frequently praise the remarkably affordable prices, beautiful designs, and the impressively wide variety of available items. People also highlight the outstanding quality of the jewelry, careful protective packaging, and consistently reliable delivery services.
However, some people mentioned frustrating issues with missing items from orders, damaged goods upon arrival, or unexpected delivery delays. A few reviewers additionally noted that certain clothing items ran small or that specific products tarnished quickly after use. Despite these specific drawbacks, the general sentiment remains overwhelmingly positive among buyers who plan to order again.
I will never in my life order from them again. They take too long to respond back. The shipment alone took over a month. The hassle I have to go through to return is ridiculous. Then they make you pay for the return. I return the item because the quality was trash. I would never recommend them to anyone. Also I live in USA.
Nihao Jewelry 回复2025-08-01
Hi, we're truly sorry to hear about your experience and we understand your frustration.
Please note that we do have a return policy in place, and return shipping costs are outlined clearly at checkout. Delivery time depends on the shipping method selected during the order — some methods are faster, others more economical but slower.
We’re sorry the product didn’t meet your expectations and would be happy to look into your specific order if you could share the order number. We’re committed to improving and appreciate your feedback.
The nails purchase are extremely thin and bend! They are not durable and they are not worth it nor can I resell them because they are so thin. I will not re-purchase again from this company.
My order # NHUS506201689176
Nihao Jewelry 回复2025-08-01
Hi, we're sorry the nails didn’t meet your expectations. We take your feedback seriously and would like to review your order. Please contact us with your order number so we can find a suitable solution for you.
I never ordered anything and they sent a package and wouldn't let me return it.
Nihao Jewelry 回复2025-07-16
ChatGPT said:
Hi, we’re very sorry for the confusion. Could you please provide your order number or any details about the shipment? We’d like to investigate this urgently and resolve it for you. Please message us directly so we can help you quickly. Thank you for bringing this to our attention.
A nightmare. They cheated me out of what I purchased and tried to credit my account a small portion of what they failed to send.
Nihao Jewelry 回复2025-07-08
We’re truly sorry to hear about your experience. This is absolutely not the standard we aim for.
Regarding your order issue: when items were missing or incorrect, our team offered store credit to help quickly resolve it, but it sounds like you felt that offer didn’t fairly cover what you paid.
We’d really like to make this right. Please contact us directly with your order number so we can review the details again and work on a better solution for you — whether that’s a replacement, a full refund for the missing items, or another arrangement you’re happy with.
Your trust means a lot to us, and we don’t want you to feel cheated or disappointed.
Thank you for sharing your feedback — we’re committed to improving from this.
I recommend this to everyone who wants to start business with.
Because it was my first time, I ordered a few items to verified if its legit, but my doubt were defied with the items I ordered. I received exactly what I ordered and also suprisely I received the items on time, even before the estimated time on the logistics page on my portal. i now have more confidence to order more items to start my retail business here in Ghana.
They did not send what I paid for. Buyer beware if you give them your money.
Nihao Jewelry 回复2025-06-19
We’re truly sorry to hear this. Please contact us with your order number—we’ll investigate right away and offer a solution or refund. Your satisfaction matters, and we’ll make it right.
Nihao Jewlry flat out stole $59 usd from me. My second order was NOT delivered, the delivery service LIED I have SECURITY CAMERAS and both Nihao jewelry and goods express ignored me since June 1st. I've made dozens of attempts to get the materials I paid for or a refund. DO NOT ORDER FROM HERE. THEIFS..
Nihao Jewelry 回复2025-06-19
We're very sorry for your experience. Please contact us via WhatsApp or email with your order number. We'll investigate urgently. If the package was not received, we’ll offer a full refund or resend. We're here to resolve this for you sincerely.
This is a scam company never order here, the tracking results shows its delivered by neighbour's but the are fake tracking result ITS A BIG SCAM NEVER BUY HERE YOURE MONEY IS GONE LOSERS OF NIHIAO
Nihao Jewelry 回复2025-06-19
We’re truly sorry to hear this. Your feedback matters, and we never intend to cause frustration. Please contact us with your order number so we can investigate the delivery issue and resolve it properly. We're here to help.
First the bad: my newly ordered heavily promoted gradient phone cases didn't ship. My reorder of black velvet TPU phone cases was incomplete - missing some models. But the worst for me is the slight but noticeable drop in quality of the finish on those black cases that now look and feel more like plastic. Did you change the supplier? Who manufactures those black velvety cases that I would like to reorder?
Now the good: I was offered refund options and the shipping was quick.
Nihao Jewelry 回复2025-06-27
Thank you so much for your detailed feedback. We’re very sorry to hear about the issues with your recent order—especially the missing gradient cases, incomplete black velvet TPU models, and the change you noticed in the finish quality.
Regarding the black velvety cases: we have recently adjusted suppliers for some models, which could explain the difference you’ve observed. I will forward your concern to our purchasing team so they can review this carefully. Could you please share which specific models were missing or showed this quality difference? That will help us address the problem with the right supplier.
I was so excite to recieve my dresses and anklet. I normally buy at Shein but wanted to try your company. I was totally and terribly disappointed with all the dresses i recieved Poor quality, nothing like the pictures, horrible, disgusting and a waste of $135. I had such high hopes for your merchandise. I buy a lot of clothes for myself and will never buy from you again. I have a credit for one dress that was out of stock and I don't want to use it. Elizabeth Mercado
Nihao Jewelry 回复2025-05-26
We’re truly sorry to hear about your disappointment with your recent order. This is certainly not the experience we want our customers to have, and we deeply regret that our products did not meet your expectations.
We understand how frustrating it is when items differ from their online appearance, and we appreciate your honest feedback. It helps us review product quality and improve our listings to better reflect reality.
Regarding the store credit, if you'd prefer a different resolution, please feel free to reach out to our customer service team — we’re here to assist and find the best solution for you.
I placed an order totaling \$300, plus \$100 for shipping, and only received 100 keychains. I submitted a dispute with evidence, including photos of the small box delivered by FedEx, the delivery on my porch, and the tracking number on the box. **Do not buy from this seller!**
Nihao Jewelry 回复2025-05-21
We’re very sorry to hear about your experience and truly regret the frustration caused.
Please be assured that we take claims like this seriously. If there was a packing or fulfillment error, we are committed to investigating it thoroughly and making it right. We appreciate that you submitted a dispute with supporting evidence, and we are currently reviewing all details related to your order.
We never intend to cause disappointment, and we would like the opportunity to resolve this issue directly with you. Please feel free to reach out to our customer service team so we can work toward a fair solution.
Thank you for bringing this to our attention.
The first two times I ordered, there were no problems. I just ordered 300 worth of items, and they sent me 50 key chains and said my order was complete.
Nihao Jewelry 回复2025-05-21
We’re very sorry to hear about your experience and truly regret the frustration caused.
Please be assured that we take claims like this seriously. If there was a packing or fulfillment error, we are committed to investigating it thoroughly and making it right. We appreciate that you submitted a dispute with supporting evidence, and we are currently reviewing all details related to your order.
We never intend to cause disappointment, and we would like the opportunity to resolve this issue directly with you. Please feel free to reach out to our customer service team so we can work toward a fair solution.
Thank you for bringing this to our attention.
First time buying. Bought bigger than usual size for dresses, but they were all still too small especially in the arms. I tried to return for exchange, but they became sassy and refused. I tried twice. I'll never buy there again, and do not recommend.
Nihao Jewelry 回复2025-05-21
We’re truly sorry to hear that the sizing didn’t meet your expectations and that your return experience was frustrating. This is not the kind of service we aim to provide.
We understand how important proper fit and respectful service are, and we’d like to learn more to see how we can make things right. Please contact our support team so we can assist you further.
Thank you for your feedback — it helps us improve.
I ordered women's denim jackets and what I received was NOT what I ordered! The photos of the jackets clearly showed side pockets, and the jackets I received did not have the pockets! Also, the material was very light and flimsy, definitely NOT a quality denim! When I contacted Nihao they basically said "too bad" and they would just change their photos. After numerous emails back and forth, they finally said they could give me only a $55 credit on a $215.39 purchase!! The other option was that I could return the items but would have to pay shipping AND customs fees! Ridiculous, especially when Nihao shipped the WRONG merchandise! TERRIBLE lack of customer service! Do NOT buy from Nihao!!
Nihao Jewelry 回复2025-05-21
We sincerely apologize for the disappointment and inconvenience you experienced with your recent order. We understand how frustrating it is to receive items that do not match the product description or images, and we truly regret that the jackets did not meet your expectations.
Our intention is never to mislead or cause dissatisfaction. While we do our best to ensure product accuracy, there are occasions when variations occur, and we appreciate you bringing this to our attention. We are already working with our team to review and update the product listings to prevent similar issues in the future.
Regarding the resolution offered, we understand it may not have met your expectations, and we are open to further discussing a fair solution. Please contact our customer service again if you're willing to explore alternative options.
Thank you for your feedback — it helps us improve.
I placed an order with Nihao.com and had an awful experience. After weeks of waiting, I checked the tracking only to see the package had bizarre movements—shipping from China to Jamaica, back to China, then Jamaica again. It made no sense, and I never received my order.
Customer service kept telling me to “just wait.” After months of this, I opened a PayPal dispute to get my money back. Then Nihao told me they wouldn’t ship my order unless I canceled the PayPal complaint—which felt really wrong. I forwarded this message to PayPal, and thankfully they sided with me and issued a refund.
Bottom line: I wouldn't trust this site. If a company refuses to fulfill your order unless you drop a refund claim, that’s a huge red flag.
Nihao Jewelry 回复2025-04-22
Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience you faced with your order.
We understand how upsetting it must have been to wait so long without clear answers, especially with the confusing tracking information and shipping delays. Please know that this is not the standard we aim to uphold, and we truly regret that your experience did not reflect our usual service quality.
Regarding the PayPal dispute, we want to clarify that we never intend to pressure customers into canceling claims. Our goal is always to resolve issues fairly and efficiently, and we’re sorry if our communication gave a different impression.
We appreciate your feedback—it helps us improve. If you’re open to giving us another chance in the future, we’d love the opportunity to make it right.
Nihao is known for under-invoicing to avoid taxes and save money unethically. This kind of practice seriously hurts honest businesses trying to play fair. Please think twice before buying from them. And if you don’t believe it, just ask Lisa, Joy, or any of their account managers — they know the game
Nihao Jewelry 回复2025-04-11
We are sorry for the bad experience. We have a variety of logistics methods for you to choose from. You can choose to accept the logistics method with full declaration.
Important Alert: Beware of Niaho Jewelry's No-Cancellation Policy
I recently placed a $499 order with Niaho Jewelry, but soon discovered alarming reviews from customers whose jewelry tarnished within two months. Panicked, I attempted to cancel my order within an hour of placement. However, I was shocked to find that Niaho Jewelry does not provide a cancellation option.
Unlike reputable online retailers like Amazon, SHEIN, and Temu, Niaho Jewelry forces customers to contact them via WhatsApp to request cancellations. Even then, they may refuse to provide a refund.
Protect yourself from potential financial loss and frustration. Exercise extreme caution when considering purchases from Niaho Jewelry, and be aware of their inflexible no-cancellation policy.
Spread the word to help others avoid similar experiences."
Nihao Jewelry 回复2025-03-26
We are sorry to hear about your experience. At Nihao Jewelry, we strive to provide transparent policies and quality products.
Our cancellation policy is in place because we process orders quickly to ensure fast shipping. While cancellations are not always guaranteed, we encourage customers to contact us as soon as possible, and we do our best to assist.
Regarding product quality, we take customer feedback seriously and always work to improve. Please reach out to us directly so we can address your concerns and find a suitable solution.
The customer service of this company is topnotch 👌, the jewellery pieces are pretty, stylish and very affordable. I love what I bought however the clasp for one of the bracelet is loose but I guess that's a factory defect and not entirely their fault. This is a good and trustworthy company to buy from.
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