Founded in 2013, Nihaojewelry is a professional online wholesale jewelry marketplace. Offering over 10M+ SKUs with no minimum order requirement and factory-direct pricing, it helps small businesses access diverse, stable inventory at lower turnover costs. To support this, we partner with 4,000+ factories and also operate our own factory dedicated to professional design and manufacturing.We empower diverse business models across all growth stages, from ambitious startups taking their first steps to established global enterprises. Our flexible solutions cater to street vendors, influencers, social sellers, e-commerce stores, dropshippers, boutiques, wholesalers, distributors, and independent designers.The company owns its own factory, focusing on design and production. It implements a two-step quality inspection process using high-quality materials, including 304 stainless steel, 925 sterling silver, and moissanite, as well as selected 316L stainless steel and alloy metals. Most products feature PVD plating technology, ensuring durability, water resistance, and long-lasting color. Through centralized procurement, Nihaojewelry provides highly competitive prices, with most items priced between $1 and $3. Over 10,000+ new SKUs are added daily across 1000+ categories, keeping up with trends on Instagram, TikTok, YouTube, Facebook, Pinterest, and other social media platforms, enabling faster sales growth and higher profits.Our professional account managers are available 7*24H and have served 1,000k+ clients across 100+ countries and regions, delivering over 20M+ orders. We are committed to making your jewelry business easier to start and faster to grow.
Reviewers overwhelmingly had a great experience with this company, expressing high satisfaction with their overall purchases and transactions. Customers frequently praise the remarkably affordable prices, beautiful designs, and the impressively wide variety of available items. People also highlight the outstanding quality of the jewelry, careful protective packaging, and consistently reliable delivery services.
However, some people mentioned frustrating issues with missing items from orders, damaged goods upon arrival, or unexpected delivery delays. A few reviewers additionally noted that certain clothing items ran small or that specific products tarnished quickly after use. Despite these specific drawbacks, the general sentiment remains overwhelmingly positive among buyers who plan to order again.
After several successful orders, my order went missing in the mail. It took weeks of haggling to get a replacement order sent, then when it turned up, items were missing, that I'd paid for. I've contacted them, various ways, and they have completely ignored me. It's clear they have no intention of fixing this. I will not be using them again.
In reply to Nihao's reply. Nope. You didn't read what I said. I did receive that replacement order, eventually, my problem is that items I paid for, are missing in that replacement order. Five times I messaged you over this week, and still no reply. Very disrespectful to your customer. Poor customer service.
Nihao Jewelry 回复2023-09-30
Hi friend,
Your account manager contacted you via the whatsapp when the tracking information didn't update , but didn't get your reply , and we arrange-resend the package from the China
Absolutely disgusted - sent me a dress which is completely different colour as described - in fact it is 2 different colours - gave me half the price of the dress as credit - I wanted to return and get my money back and not even responded - don’t buy from these - I am seeking further advice as item different as website
Nihao Jewelry 回复2023-09-25
Hi friend,
We are really sorry about that. Due to factors such as the lighting angle and shooting angle, there will be some color difference between the actual object and the photo, but this is normal. Our after-sales service will give you a satisfactory solution.
This was my first time ordering, was so excited until I received my order. Items had a really bad smell, extremely cheap, most of the items I just threw away. Items that I ordered are missing in the package. I thought I was refunded for the out of stock items but I see I have a credit now with you. What a disappointment.
Nihao Jewelry 回复2023-09-18
Hi friend ,
We are sorry about that . Have you open the dispute on our website ? And can I know what products you ordered ? Usually our products have no smell. If you ordered some leather bags, there will be a slight smell, but it is normal. We recommend that you put it in a ventilated place for a period of time.
My order came just in time when I needed is but thank you my agent for giving me a chat each time that I needed to ask for a question the quality A+
But shipping cost a bit much for Seychelles Islands
Don’t be fooled by the amazing reviews. This company sends broken and tarnished jewelry and refuse to admit this when you question the quality. They just say that they sent the correct items and it probably got damaged by the shipping company.
They ask for proof of a 5 star review in exchange for a discount coupon on next purchase hence the amazing reviews because most sellers want some money back. The jewelry is cheap quality and doesn’t last. Not worth the insane price of shipping either.
Nihao Jewelry 回复2023-08-09
Hi Cali
First the probducts before we shipped , our warehouse will check the quality once by once. There also has possibilty for the goods that damaged in transit.But for these problem we will compensate.
Unclear product descriptions and wlll not accept returns
I ordered around £100 worth of earrings for my small business. Firstly I spoke with two customer agents to check that the items were sterling silver. The website is very unclear on what is plated and what is not. The plated items seem to be stamped with 925. After reassurance that stamped items are sterling, I placed my order. I received a large number of earrings which all looked the colour of stainless steel/dark grey. Of course I was not happy with this as it is not what I asked for.
I went through the return process, and after several weeks finally somebody whatsapped me to ask for photos and videos. I sent these through and they told me they couldn't see any problem. After much negotiation it was agreed to return the items. We went around the houses many times.
I have returned the items and they are now sat in China customs awaiting a tax fee. The tracking details are all in Chinese and I cannot read them well or figure out how to pay these taxes so have messaged the same agent 3 times to ask for assistance and conveniently they are ignoring me because they dont want to receive the items back. I also have used the live chat and they will not help but tell me to speak with the previous advisor. Every question is responded to with 'Let me ask my colleague'. Terrible service and terrible item colour/quality. Avoid this company.
Nihao Jewelry 回复2023-08-07
Hi Fran，
We are really sorry about this . I will check with my colleague and give you a satisfied solution. And for the livechat , the customer service maybe didn't know situation of your order , so they let you contact your advisor .
Ordered and shipped within a reasonable time via FedEx. FedEx is stating delivered, however I Filed a claim with FedEx and reached out to Niaho sales. Both companies are telling me to reach out to the other. All I wanted was the product to sample for my store. I haven't received the items or a refund. I will never order from them again.
Nihao Jewelry 回复2023-07-27
Hi Joy
We are sorry about that , could you pls advise the order number for checking , I will let our sale manager contact you and give you a satisfied solution
the customer service was something like… UNHELPFUL
the customer service was something like ive never seen... so not helpful and unprofessional. they can drive a normal person to insanity. they told me to email my advisor. i said that i knew that she wouldnt respond.... and guess what??? I WAS RIGHT!! she didnt respond. when i reached back out to them, they were still saying that she will respond. i still await that day
Nihao Jewelry 回复2023-07-03
Hi
sorry, do you contact your advisor? If she can't help you solve the problem, could you pls advise your odrder number for checking , then we can help you solve the problem. please email her order number to [email protected] or add this WhatsApp +86 19517932032, our service manager will get involved in her case.
This company is a SCAM! Do not buy from them. I ordered what was stated on their website as canvas bags. I received them and they are nylon which I cannot use. I requested to return them and was refused! Refused to return? They would not refund to my CC. They would not refund shipping charges which are as much as the cost of the bags, I filed a claim with my CC company and Nihao gave me a store credit. My claim was settled in their favor and then they would not honor the credit the gave me because they say the chargeback claim is not settled. I sent them the letter showing them it is over and in their favor. Their communication is abysmal and they do not stand by what they advertise. Stay away from this company!
To respond to you Nihao: I have explained repeatedly that the chargeback is settled and over. I even sent a photo of the letter I received from my credit card company. All this info is on your website in the dispute section. There is no more chargeback and yet you keep telling me to cancel it when it has been settled. You keep saying it is on PayPal when the charge is through a different financial institution entirely. I do not understand why this is so difficult.
Nihao Jewelry 回复2023-07-03
Hi Seal ,
We are really sorry about that , first you submit the charge back of this order , and we can not refund to your original payment way as the money was frozen , so we did the credit to your nihao account first. Hope you can cancel the charge back of your bank , we will refund right away. Thanks
No products missing even on large orders. Good quality products for the price. Takes a little longer than most places to arrive but its worth it. Customer service team always respond and do there best to help.
Thank you for, the customer service the account specialist took a very long amount of time and accomplished the resolutions for the problems. Excellent work.
I give them a 4 because the boxes were bend and some of the stuff they smell like fish but the stuff looks nice I didn’t have any problem with the vendor I got all the stuff that I order!
Order number: NHGB230522972541 Placed order with expedited fedex shipping (4-7 working days) on 22nd May. When I got no tracking info after 72h I logged in. Website indicated would ship by 27 May although updated to 28 May. 28th May I contacted via website - few hours later received a response from my nameless “acct mgr” that few items out of stock and I would be issued credit for those. I wrote back via website saying I didn’t want credit but a refund for unfulfilled stock and I still awaited update on shipping - no response. I noted it said to use a whatsapp number. I did this - nameless person took me a few long messages to explain situation and hours to eventually just redirect me to a different whatsapp number (no name given but mentioned it was a “her”) who they said was my REAL acct mgr - but this whatsapp number was not active. I asked them to stop wasting my time, contact her colleague about my order herself, and that I was about to cancel my order completely. Third whatsapp number messaged me and said she had replied to my queries by email. I checked and explained had no email/website message and now that we were talking on WhatsApp why couldn’t she give me update there and then? She then said order was being packaged would ship today and she would text with the shipping info once sent. I asked for confirmation I would also receive refund not store credit but got no response.
If you are someone who has endless time to engage with “Nigerian/prince-type” scammers and has no hard deadlines this is the perfect site for you. At the same time as I ordered from these jokers I ordered some items from Al*express and got a shipping update next day and tracking updated DAILY. I used the free standard (3 weeks shipping) With Al*express I can say that my items there went through “packaging”, “local distribution centre”, “airport distribution centre” and have now “left country of origin “ are in transit. Next stop/update according to that website will be at UK customs. This is with the free standard shipping on Al*express - because the bulk of my order was here I paid for fedex with nihaojewelry! What a mistake. I had preferred that you have more choice on individual item numbers at this website compared to Al*express so made the bulk of my order here but this terrible customer experience, and my approaching hard deadline is rapidly shifting my view. So I will update here soon, but if no shipping update from Nihaojewelry today I will cancel order via my UK credit card issuer and place a second order with Al*express instead. What a palava.
Update 5 June: as per response below it did ship on 29th via FedEx as I had paid for and it arrived ahead on the 2nd. All items were present, and most items matched photos with exception of some hair bands which were obviously poorer imitations of the advertised. But in what was otherwise a large complex order I was pleased the quality was as described. Many Whatsapp messages after I submitted this review insisting packing time frames had been ok and offering credit instead of refund for unfulfilled items. I insisted I was not planning to shop there again and did not want credit. Also received requests for me to delete this review which I declined although I offered to update it with shipping and product quality findings. Finally after insisting many times I could use the credit and an offer of 10 USD of credit by way of apology, they gave in and did refund my money for unfulfilled items. My overall view: positives: not a scam company, items came after I raised query and were mostly as advertised. Negatives: Very unprofessional use of whatsapp messages, and very difficult (lots of requesting and insisting) to get refunds if items are unfulfilled. I have updated from one star to two.
Nihao Jewelry 回复2023-06-01
Hi Musha ，
Really sorry about that, for the shortage items we can refund to your original payment way . And the order we shipped on May 29, which shows the estimated delivery date is June 1st. We are really sorry about that. For this issue I let your advisor contact you and give you a solution
Poor customer service,so many items have been sold out ,but they haven't update the inventory in time,Also refunds are only refunded to store credit and not to PayPal account. I will definitely not be ordering from here again and will not be referring anyone to this scam site.
Nihao Jewelry 回复2023-06-01
Hi friend
The stock available is on a first come first serve basis. when we prepare your order maybe there will have some items out of stock
Bracelet received was not the same as before, smaller size than before, looked like something I could buy on Alibaba or other supply chain items. It's honestly not worth the price I paid for it. In comparison, I could have chosen something from pandahall for half the price and be more creative, so disappointed.
Nihao Jewelry 回复2023-06-01
Hi Peter.
For the bracelet you received , the size problem pls open dispute on our website , and we will give you a solution
Everything came,late but it came.also The quality of the clothes is not good the sizes are always too small even if it's XL or plus size.i really hope you improve the quality and the sizes of the clothes
Nihao Jewelry 回复2023-05-22
Hi Josefina
Can I know what's the major quality problems of clothing , for the size when you ordered ,did you check the size chart? We suggest you can open the dispute on our website,and we will give you a sastified solution
Nihao encountered some shipping issues. But my customer service representative Elena helped me with those issues. She was great! communication was great as well
COMPANY HAS ZERO CUSTOMER SERVICE, TOOK MY MONEY BEGINNING OF MARCH, OVER $500.00. SOME ITEMS WERE NOT IN STOCK, SO THEY DO NOT REFUND THAT MONEY, THEY KEEP IT. ALSO NO TRACKING INFORMATION ON ORDER. NO RESPONSE TO ANY CONCERN OR QUESTIONS.
Nihao Jewelry 回复2023-04-14
Hi
for the shortage value we did the credit for you , and the credit you can use it to next orders , if you need refund to the original payment , pls contact your advisor for help. As for the shipping info. you choose the way by sea , the tracking info will be update when the package arrive at the US sea port and pick up by local fedex , pls wait it patiently
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