Nihao Jewelry

Taylor Zhnaé美国 · 写过 1 条评价 · 发表于 2021-04-15

Got all of my products in condition and…

Got all of my products in condition and the quality is amazing!

Nihao jewelry you're the best…

Nihao jewelry you're the best customer service is on point delivery on point I cannot complain and I love your products there very satisfying and unique. Thank you and keep your standards high.Beat wishes Demelia Vanderstoop

Not the best customer service

Modified Review: I have a terrible experience with an order. Customer service did NOT help until I posted the review on TrustPilot. Huh, If I had known I would have done it sooner. After ignoring me and trying to shift the blame on me for the lost package, they immediately began to help. The agent was a little too pushy for me to delete my review, so I said I would only after they had refunded my money. It finally happened. I still don't think I should delete my review, I rather share this with other people thinking about using this company.

I am satisfied with my orders

I am satisfied with my orders, they have a lot of variety in their articles, without a doubt it is the best online shop.

Jessica Anne美国 · 写过 1 条评价 · 发表于 2021-04-08

Order product over a month ago.

Order product over a month ago.. they said it was delivered I asked for proof and then they said never mind it was sent back to us. They said they would issue me a refund and 2 weeks later still didn’t. I had to file a claim with PayPal to try to get my money back. The seller then asked that I cancel my claim so I can get my money back.... that’s what scam artist do. Get you to cancel your claim, knowing you can’t reopen to a new one if you still don’t get your money.

Good customer service

They have good customer service. Happy the way they handled my returns. From Australia

Taag Xyooj美国 · 写过 1 条评价 · 发表于 2021-03-26

🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑

🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑 HAD THE WORST EXPERIENCE HERE. If I could give less that a star I would! Their customer service sucks. I originally order over 100 items and only got less than a fourth of my items. Customer service s said that according to their papers, I had received all my items. I could submit a video of me unboxing to show them that I did not get my full order! I don’t do unboxing videos and I don’t believe everyone does it. Therefore, I only got store credit and when I reorder the items I was missing, I was not waived of the shipping fee since it was not their error. My second order came in a week late. It was also missing a piece of jewelry. When I contacted them about it, I was charged with a fee to have it go back into my account!

I just received my order package this…

I just received my order package this morning here in Nigeria and I'm glad I did. They are just what I ordered though it kind o took a longer period but the customer service care took care of the issue well for me. Thank you! I hope to shop from you guys again!

Not the best

I ordered around $100, and I bought three things. 2 OUT OF 3 of them were out of stock, and they would only refund with store credit. Communication is horrible. Customer service is not the best, they take forever to answer and not helpful. I'm waiting for my package to come, depending on the product, might have to take my business somewhere else..

It has been almost a month since ive received my order

It has been almost a month since I’ve heard back from anyone on this website. I have two orders that I paid approximately $300 for. There is no service phone number that you can call to ask questions. You can only ask through email and even then they have yet to answer my email. They do not ship fast! And there’s no communication!

Not looking good at all..

*Update*March 13, 2021* So the first order finally arrived. It was missing 20 items..out of a couple hundred. Only 3 items are damaged, so overall not awful. I opened a "claim ticket" to see about the missing items. As for the second order, it's shipped and in transport somewhere right now. I am going to change my stars to 2 for now. -------- So far, it's not going well. I placed 2 orders, the first was on Feb 6th. They were on holiday but returned on the 17th & began slowly checking the inventory to fill my order. That took a few days and several items were out of stock. The estimated ship date was the 23rd. I messaged them on the 24th to see if it had shipped it. They said it will ship in 2 days. Today is the 27th and it is still "processing" and has not shipped. As for my second order, placed later, it is still being fulfilled over the last few days, and again, items that were in stock when I checked out are suddenly out of stock. For those that don't know, you do not get refunded, only store credit for out of stock items. So they could scam you easily with that alone. If I do ever receive my items I will update on the quality etc. I am in over $400, so I hope they come through.

Worst experience ever.

Worst experience ever. I started an order with them , i paid thru Western Union, they keep telling me have a bank account problem and the customer service person is impolite . You cannot understand anything from them.

the clothes is terrific ☹☹☹☹☹

All my products arrived perfectly

All my products arrived perfectly and the quality was what I expected. It was the first time I used this app and I will continue to use it for my business.

Love the experience!..especially the…

Love the experience!..especially the whatsapp team...very prompt to reply and kind...also..everything I ordered was delivered intact...all the way to Kenya😍 Only worry was that I got no email to confirm my that payment was received😅...so i got worried at some point...but generally great online store🥰🥰

my order returned to them...they kept my order and my money

my order was returned due to incorrect address...they confirmed they received it back and refused to give me a refund or credit. I explained multiple times to simply give me a credit or ship item and i would pay for postage; the rep was very rude. It is unheard of for a company to your money and your product...buyer beware as this is a foreign company and they know you have little to no recourse!

After many attempts to resolve an issue…

After many attempts to resolve an issue I finally found a customer advisor that helped. The site is very tricky to navigate. The stock that arrived was beautiful however a few items were not in good condition and when I tried to resolve via the ticket option I was very disappointed by the service. It had taken 3 weeks of sending messages and finally using WhatsApp to talk to someone before I managed to get a partial refund!

I placed an order on January 16th and…

I placed an order on January 16th and the money was taken from my account the next day and my order still has not been processed. They keep talking about confirm the order by sending in proof from my bank that the money was taken out and they also needed the last four digits of the card I used. My thing why yall need all that. Go to the bank account where the money went to confirm. I sent the transactions from my bank showing the money was taken out and the person still sending me messages on WhatsApp talking about confirming. I'm so pissed off with these people. When I went on the site to look back over my order, now a lot of things that was in stock is out of stock now. I dont have a tracking number or nothing. All I want is my 1900 back and I will go elsewhere. I will never order from this business again. Yall got my money already so why yall tripping with this expensive shipping. They get a 1 rating from me. This is ridiculous

Be ready to fight your money back

Ordered two times from this site. First batch over $170 plus 30-40 $ for shipping. One or two items were defective. Okay not bad. Order a second time a week later, half of my order magically disappears. Contacted rep, claimed it’s already delivered. Yes it did but not all of it. Then I tried asking for what was the total weight of my whole order just so that I can confirm if their is another box on the way or if they really did process my whole order (since they do note the oz of each item and I’m getting charged for it too!). No replies. So it shows how this company neglects their customers, and keeps these “extra” shipping fees. Goodbye!

non professionals and liars

they lack transparency, manners, no client service orientation. they lie about the time of delivery each time. I bought twice from them and i promise its gonna be the last. the shipment shall be priced at 20 dollars on the webiste as they mentioned but they have charged me 30. the other supplier ASU and pandahall as way better, once you put the order you can edit and review it many times. with NIhao, once you put the order, you are stuck with bunch of liars and unprofessional.