Founded in 2013, Nihaojewelry is a professional online wholesale jewelry marketplace. Offering over 10M+ SKUs with no minimum order requirement and factory-direct pricing, it helps small businesses access diverse, stable inventory at lower turnover costs. To support this, we partner with 4,000+ factories and also operate our own factory dedicated to professional design and manufacturing.We empower diverse business models across all growth stages, from ambitious startups taking their first steps to established global enterprises. Our flexible solutions cater to street vendors, influencers, social sellers, e-commerce stores, dropshippers, boutiques, wholesalers, distributors, and independent designers.The company owns its own factory, focusing on design and production. It implements a two-step quality inspection process using high-quality materials, including 304 stainless steel, 925 sterling silver, and moissanite, as well as selected 316L stainless steel and alloy metals. Most products feature PVD plating technology, ensuring durability, water resistance, and long-lasting color. Through centralized procurement, Nihaojewelry provides highly competitive prices, with most items priced between $1 and $3. Over 10,000+ new SKUs are added daily across 1000+ categories, keeping up with trends on Instagram, TikTok, YouTube, Facebook, Pinterest, and other social media platforms, enabling faster sales growth and higher profits.Our professional account managers are available 7*24H and have served 1,000k+ clients across 100+ countries and regions, delivering over 20M+ orders. We are committed to making your jewelry business easier to start and faster to grow.
Reviewers overwhelmingly had a great experience with this company, expressing high satisfaction with their overall purchases and transactions. Customers frequently praise the remarkably affordable prices, beautiful designs, and the impressively wide variety of available items. People also highlight the outstanding quality of the jewelry, careful protective packaging, and consistently reliable delivery services.
However, some people mentioned frustrating issues with missing items from orders, damaged goods upon arrival, or unexpected delivery delays. A few reviewers additionally noted that certain clothing items ran small or that specific products tarnished quickly after use. Despite these specific drawbacks, the general sentiment remains overwhelmingly positive among buyers who plan to order again.
The delivery time for all my orders said max five days and it makes sense because shipping is so expensive, but my order arrived in two weeks. I spent a month contact customer service only for them to make excuses for all my complaints and I am so upset and disappointed. This is such a scam and they did not even send me my full order which is really unprofessional. I could only think of the different places i could have spent 70 dollars.
Nihao Jewelry 回复2020-10-13
Deal Rachie, this is Santiago from Nihaojewelry. Sorry for the inconvenience. We need 3-5 working days to process the order and then depend the shipping method, so totally need 10-15 days to receive the package. We have stated this on the website. Now due to the virus situation, the shipping was expensive, so please kindly delete the bad review, if you have any question you can contact me +86 132 8581 9261.
I placed a order five days ago
Emailed just to make sure everything was ok
And mind you $300.36 was taken off my debit card.someone Emailed me back stating
That I need to show proof that I oaid
I said what more proof do you need your company took the cash $300.36 off my card
So I was told to send a picture of the last 4 digits of my card which I did..so I Emailed
Once again to let them know that I sent that
And no one ever responded back to me
I think I got scammed out of my money
Gonna report this place..if I happen to receive my merchandise will update this review..
Nihao Jewelry 回复2020-10-12
Hello, Jones. How are you? Firstly i want to say sorry for the inconvenience, could you send me your order number plz, let me check what happened to your package and i will give you the solution to solve it. You are old customers with us, you should know we are a credible company, we want this because we want to make sure that you pay the money yourself, and not someone else pays with your card. So please kindly delet the bad reviews and we will send your package carefully.
64/5000
My whatsapp number is +86 132 8581 9261, we are in contact!
Just finished unpacking my shipment, and the products were what i expected. Very true to the pictures on the site. The customer service is also great, as they are quick and constantly responding throughout the whole order process, even after the shipment was delivered with any questions I had. I even have my next order ready in my cart! Excited!!
Nihao is a scam and a fraudulent company
They took my money when I opted for a pay with card option at check out only for me to be deducted and then they say I opted for a bank transfer option that I should complete my payment. I tried logging in to check my order with the email I used to register then it said email doesn't exist. Really?. You take my money then suddenly I don't exist. I sent an email but they are ignoring. I wished I had used PayPal like I normally do I could be able to dispute this transaction. But I trusted they were a reputable company apparently they are not. I will never shop with them again. I am so angry. Cheats
Nihao Jewelry 回复2020-10-12
Dear Osonowo, sorry for the inconvenience. Could you send me your order number plz? Let me check what happened with your order and i will give you the solution. I think it may be a technical problem, we can fix it，so please kindly delet the bad reviews and we will send your package carefully.
My whatsapp number is +86 132 8581 9261, we are in contact!
The store is amazing and the delivery was great. But when there is issues with the orders they are not the best in accepting or contacting the customer for disputes. So when placing the order just pray that you get all your items and that none come broken because to dispute are the worst.
At first I was a bit skeptical about this company because there were hardly any reviews but let me start off by saying I’m in the Bahamas. And even w the time difference I was always able to reach someone from Nihao if I wasn’t sure or uncertain about something. The only downside to this company is the WAIT & the back and forth when something is out of stock but regardless of that all id say is patience is a virtue and jewelry wise you won’t be disappointed. The purses are a lil iffy though.
My Account Manager responded fast and prompt to an issue I came across. This is a wholesale vender that I am extremely happy to have come across. I have loved all items I have purchase and do plan on making a lot more purchases with them in the future.
I have received my first order from them. I did have payment issues by Lynne my adviser sorted that out for me once that was done I received my order quickly.
The product it’s self was good although some of the earrings backs were bent and the butterfly’s missing
I was also missing part of the order I emailed straight away on the day that I got it I asked to be credited this was done immediately so no issues there
It was hard to communicate due to the time differences
Lynne my agent was very good
I ordered a package and they didn't put my full address so I never received it. I tried contacting them through email and Whatsapp and I never received an answer!! I am really disappointed because I was really looking forward to my package. Also their customer service is just horrible they don't even try to solve your problem.
I am missing product from two orders I have placed with this company. I have filled out the drop down where it allows you to check that items were not received. I have spent close to 1,000 dollars in the last couple of weeks on products and I’m going back and forth with them over items they failed to give me. I am angry. I have sent pictures of the bags I received, if I didn’t receive an item then of course it’s not going to be in the picture. I have no reason to lie. The customer service for issues like this is horrible!
First the lady tells me it will processed in 5 days which is really 8 because I had to reach out. Then another lady tells me one of the items i ordered is not in stock but the manager (Santi) tells me to trust him and that the WHOLE order will be shipped in two days. Nope one was out of stock. I received a credit that disappeared even when i deleted the items from my cart. I paid shipping for 3 items originally and suppose to only be receiving 2. Yet I am suppose to pay shipping again for an item that was out of stock just to replace it. The customer service sucks and the support agents are good for nothing. They refer you to whatsapp so they can refer you again. I will never do business with these people again. I have not received anything yet and don't care if the quality is good. It wont be worth dealing with this again. I will leave more with this if my order is missing some of the contents.
I really want to give them 5 stars. But it has ben a week now and my order is still in processing. There has ben no updates. Kind of makes me worry. I understand Covid has affected everyone but a week still in processing is making it difficult on me when I expect stuff to run my business with.
I got my orders. The quality is great. Lynne did a great job, giving me the trust and assurance. All enquires were answered on time. 2set backs, the packaging can be better as some of my studs pins were bend and 1 was broken. The other issue, some of the earrings doesn’t have the measurements in the details portion. Other then that I’m happy with the service.
My products came as expected, I made the mistake or ordering the same products twice because on the screen it said “order fail” so I figured my payment didn’t go through so I did it again. When I reached out to customer service they messaged me via Facebook (weird) and I gave them my order number. They then sent a screenshot of my order and said “this ?” I responded with “yes”. I was then told that once you confirm that the order is yours you can stop the transaction even if the products hadn’t been shipped. Fast forward 1 week later I’m missing 5 products in my order, and they other products I received are now in good condition. Instead of refunding my money I was given store credit but I do not plan on shopping with them again.
This is my 1st order with Nihao, I feel quite convenience with the help of the customer service, alots of question being answered when I want to place my order. Overall everything is good.
First of all I placed a small order and when I got my package out of 50 items I ordered more than half the shipment items wer missing and there customer service assistant was so rude and disrespectful accusing me of lying and that I do this with other companies no help at all and I lost money due to not recieving my items that they won’t send or at least refund me partially
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