NovaaLab LLC

非常感谢分享你的使用体验！很高兴听到你喜欢 Novaa Knee Ultra，而且感觉对缓解疼痛有帮助。得知你丈夫也在用 Novaa Light Boot，脚部感觉好转，我们也同样开心。 真心感谢你们选择 NovaaLab 并分享反馈。希望你们继续使用设备时都能有好的体验！

非常感谢你的好评！很高兴听到你喜欢 Novaa Oral Care Pro，而且注意到口腔健康有了积极改善。 得知你对我们的客服支持和服务也满意，这对我们意义重大。真心感谢你的信任与支持！

谢谢你的反馈，Carlos！很高兴听到产品帮助减轻了你的疼痛和炎症。我们完全理解你对外观和做工的担忧，也感谢你坦诚分享使用体验。希望产品能长期为你服务，非常感谢你的支持！祝你健康、快乐、身体越来越好！

您好 Betty！感谢您的反馈！我们理解针对不同用途（如缓解背部酸痛与促进伤口愈合）提供清晰的操作方案会很有帮助。 我们已通过单独的邮件发送了相关指南和推荐方案供您参考。希望这些能帮助您充分发挥 NovaaLab 设备的功效。我们衷心感谢您的建议，并将与团队分享！

非常感谢您与我们分享使用体验！得知您的设备帮助缓解了膝盖疼痛并增加了活动能力，我们非常高兴。了解到它为您的日常生活带来了积极改变，真是太棒了。感谢您选择 NovaaLab 并抽出时间分享反馈。我们衷心感谢您的支持，祝您持续获得舒适与活动便利！

很高兴我们能提供帮助，我们衷心感谢您的美言与支持。如果您还有其他问题或需要进一步协助，请随时联系我们。我们随时乐意为您提供帮助。祝您有美好的一天！

非常感谢您分享反馈！得知您的订单快速送达，且说明书清晰易懂，我们非常高兴。我们衷心感谢您抽出时间与我们分享体验。感谢您选择 NovaaLab，希望您享受设备及其带来的益处！

得知您认为我们的支持有帮助且响应及时，我们非常高兴。我们衷心感谢您的美言与支持。如果您还有其他问题或需要进一步帮助，请随时联系我们。我们随时乐意为您提供帮助！祝您有美好的一天！

感谢您分享使用体验，Jackie！我们理解仅使用 2-3 天可能还太早，尚未感受到明显变化。很高兴您对设备感到满意，希望它们能为您提供所需的缓解效果。祝您健康、快乐、身心安康！

您好 Fran！感谢您分享反馈，对于订单延迟和沟通不畅给您带来的困扰，我们深表歉意。同时我们也为未能及时回复您的初始咨询而道歉。我们最终回复了您的所有问题，但理解响应时间可能未达到您的期望。 很高兴得知您的设备终于送达，希望您通过持续规律使用能看到积极效果。我们非常感谢您的耐心以及给 NovaaLab 尝试的机会！

感谢您抽出时间分享真实的反馈。很抱歉听到您目前尚未看到期望的效果，且使用后酸痛感有所增加。我们也理解不同设置确实容易让人困惑，非常感谢您指出这一点。您关于说明书的反馈对我们非常宝贵。我们会将您的意见传达给团队，继续努力让使用体验更加清晰易懂。感谢您尝试 NovaaLab 并分享您的体验。

非常感谢您分享使用体验！得知您在购物和配送方面都有愉快的经历，并且对 Novaa Knee Ultra 感到满意，我们非常高兴。了解到舒适的设计和易于操作的控件让您的日常使用更加便捷，尤其是您在使用一周多后已经注意到不适感有所减轻，我们特别欣慰。 我们衷心感谢您的美言与支持。祝您在使用 Novaa Knee Ultra 的过程中持续取得进展，拥有更多积极的体验！

Hi Dannielle! Thanks for your honest review. We appreciate this a lot. Red light therapy devices like the Novaa Back pad from NovaaLab have truly been a game-changer, and we're thrilled to hear they've made a meaningful impact. Your kind words and support reaffirm our commitment to quality and care. Thank you for sharing. We wish you continued success, great results, and lasting wellness ahead!

Thank you so much for sharing your experience with us! We're absolutely delighted to hear that your son had such an amazing experience with the NovaaLab product. It means so much to us that you chose our product for him and that it made such a positive impression. Thank you for your trust and support. We're truly grateful to have you and your family as part of the NovaaLab community!

Thank you so much for sharing your experience with us! We're delighted to hear that our team was able to respond quickly and resolve the issue by replacing your item right away. Your kind words about our customer service and support technicians truly mean a lot to us. Thank you for your trust and support. We're grateful to have you as part of the NovaaLab community!

Hi Tia! We appreciate your honest review. We’re sorry to hear the Novaa Light Pad hasn't yielded positive results for your shoulder yet and that the initial guidance fell short. Targeted red light pads operate differently than traditional warmth bulbs, and deep-tissue recovery often requires adjusting frequency and exposure duration. We would love to help you find the right settings for your tendinitis. We will email you directly so we can provide a more detailed user guide and work with you to optimize your routine. Again, thank you!

Hi Lohse! Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and disappointment this situation has caused. We understand your concern regarding the inactive LEDs and the warranty policy. Our intention is never to mislead customers, and we're sorry that the information was not as clear or accessible as it should have been. For the Novaa Recovery Pod, our replacement policy is based on the number of non-functioning LEDs. If 15% or more of the LEDs stop working while the device is still covered under warranty, we are happy to assist with a replacement. This policy is intended to account for the fact that individual LED failures may not impact the overall therapeutic performance of the device in the same way as a larger-scale failure. That said, we completely understand your perspective that customers expect the product they purchased to function as intended, and we appreciate you bringing your concerns to our attention. Feedback like yours helps us identify areas where we can improve the clarity of our policies and customer communications.

Thank you so much for taking the time to leave us a 5-star review, Carol! 🌟We're delighted to hear that you had a positive experience with our customer service team. Your kind words truly mean a lot to us and motivate us to continue providing the best products and support possible. We sincerely appreciate your trust in NovaaLab. Wishing you continued comfort and great results ahead!

Thank you so much for taking the time to share your experience! We're delighted to hear that you've already noticed improvements in your psoriasis, shoulder pain, flexibility, and back, and that your chiropractor has seen positive progress as well. Red light therapy can take time, so it's encouraging that you're already experiencing these benefits after just a few sessions. We understand that your ankle and knee pain are still persisting. Everyone responds to therapy differently, and some conditions may require more consistent treatments before noticeable improvement. We encourage you to continue using the device as recommended and monitor your progress. We're also grateful for your kind words about our Customer Support team. Your feedback means a lot to us and motivates us to continue providing the best service possible. Thank you for choosing NovaaLab, and we wish you continued success on your healing journey!

Hi Hilda! Thank you so much for sharing this! We’re thrilled to hear that our videos and guidance helped your athletes succeed. Supporting sports organizations and helping teams make the most of our gear is exactly why we do what we do. Wishing all your athletes the very best in their upcoming season! Red light therapy devices from NovaaLab have truly been a game-changer, and we're thrilled to hear they've made a meaningful impact. Your kind words and support reaffirm our commitment to quality and care. Thank you for sharing. We wish you continued success, great results, and lasting wellness ahead!