Lack of follow-up and communication
Lack of follow-up and communication, non-existent customer service
关于 OrzGK
数据更新- 网站
- orzgk.com
- 分类
- 爱好与工艺品
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 221 条评价
- 差评回复率
- 8%（2/24 条）
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商家自述
orzGK – The best one-stop resin statue sharing and ordering service provider! We have cooperated with more than 1000+ resin statue studios and are committed to providing unparalleled collection services to collectors around the world.
以上内容由商家自行提供，未经平台核实。OrzGK靠谱吗？
OrzGK（orzgk.com）在 OK.one 的综合评分为 4.5 分（满分 5 分），基于本站收录的 238 条用户评价，属于爱好与工艺品分类，口碑优秀。89% 的评价为 4 星及以上，9% 为 1 星；商家回复了 8% 的差评；评价主要围绕产品、客户服务。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers overwhelmingly had a great experience with this company. Many consumers express immense satisfaction regarding the extensive product catalog, highlighting that items arrive carefully packaged and protected inside sturdy boxes. People also frequently mention that the dedicated support team provides prompt and clear updates, making the entire ordering and delivery process completely smooth and hassle-free. Some reviewers were not happy with extended delays for pre-orders and occasional difficulties when dealing with damaged items or unhelpful support responses. A few individuals experienced frustrating communication barriers or unresolved problems regarding missing product components, unexpected delays, and complicated refund procedures.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Amazing quality and customer service!
Amazing quality and customer service! Ella is wonderful to work with and very responsive!
OrzGK 回复2026-04-24
Thank you so much! 😊 Short and sweet, but this made our day. So happy you’re pleased with both the statue quality and the service, and Ella will absolutely love seeing your kind words. She really cares about collectors, so this means a lot. Thanks again for your support — hope we can help you add many more amazing pieces to your collection!
Extremely Helpful, shoutout to Allen!
This is my first time ordering figures from a site like this. I had questions about the availability of a figure and Allen was incredibly helpful and quick with responses. All questions were answered in a timely manner. I look forward to buying more figures in the future from orzGK.
OrzGK 回复2026-04-24
Love seeing a first-time collector have a smooth experience 😊 Starting with resin statues can feel a little intimidating, so hearing Allen helped make things clear and easy is awesome. Hope this is the beginning of a dangerous (for your wallet) but very fun collecting journey. Looking forward to helping you find your next piece!
I would say they were helpful and…
I would say they were helpful and transparent from the start. Communication was easy, I got very comprehensive answers when I had questions. The product arrived in perfect condition and well protected. The package itself was a bit damaged, but thankfully the product wasn't.
OrzGK 回复2026-04-24
That’s always what we love to hear — transparent communication and a statue arriving safe and sound 😊 And honestly, “the box took the hit so the statue didn’t have to” is kind of the packaging doing its job 😄 Glad the protection held up and everything inside arrived in perfect condition. Really appreciate you noticing the communication side too — that means a lot to us. Thanks again for sharing your experience!
Everything okay
The order went perfectly. Shipping times were shorter than described. Allen was fantastic in keeping me updated on all the details regarding my order
OrzGK 回复2026-04-24
Shipping arriving faster than expected… now that’s the kind of surprise we like 😄 Thank you for the trust — may all statue deliveries be this painless 😊
I love this store
I love this store! Great seller. Accurate and punctual. Safe shipping and carefully packaged. Thank you so much Lucy for your support! ♥️
OrzGK 回复2026-04-24
This review is too sweet — even the ❤️ made us smile 😊 Thank you so much for your kind words about the packaging, shipping, and service. “Accurate and punctual” is such a satisfying thing for a seller to hear. And Lucy will be so happy to see your shoutout. Really appreciate your support, and we’re honored to be a store you love 😄
PSD Studio - Yu-Gi-Oh Gold Sarcophagus & Total Kiki Studio - Azur Lane Taihou Bunny Girl
I bought 2 statues from OrzGK and both times my experience has been great! The items were packaged very well and there were no issues with the statues. Once they confirmed the purchase after the initial week or so of processing they were very quick about completing the rest and getting it shipped. I had Ella as my assistant through the process and the communication was perfect.
Ordered a rurudo figure with orzgk
Ordered a rurudo figure with orzgk, the alternate body part unfortunately came with a defect. Lucy was able to help me contact the supplier for a new alternate body part to be shipped. Very happy with the service!
I made two purchases from this store…
I made two purchases from this store and both experiences were excellent. Everything arrived in perfect condition, very well packaged, and exactly as described. The customer service was outstanding — very attentive, responsive, and genuinely helpful throughout the entire process. Special thanks to Allen for the great support! I highly recommend this store and will definitely buy again in the future.
Good place to get GK resin figures and…
Good place to get GK resin figures and some official figures. Fine pricing. Customer service is great, being able to make some request for your purchased item and smoothen the process of delivery.
Great Customer Service
I decided to use service for them to find a particular statue that I could not find in any other store. With the help of representative by name of Felix he was able to find the particular statue in question in great shape. Did run into issues of getting the statue ready to ship but once I let him know about the on going issue he was able to clear asap and have everything progressing smoothly again. So I recommend this service for those looking certain statues that aren't in circulation anymore and if you get representative Fleix your in good hands.
Great customer service from Allen
This was my first time buying from OrzGK and my experience so far has been great! Allen always responds to my questions in a timely manner. My figure arrived in perfect condition and well packed. I will definitely purchase more figures in the future!
Great shop for resin figure / Très bonne boutique pour les résines
(review en français plus bas) Allen was very helpful, it was my first time buying a resin figure and it did not disappoint ! Orzgk handled perfectly the massive 1/4 scale, each corner of the box had plastic reinforcement, the mail communication was smooth and i could change my address easily when the shipping time came almost a year later (figure was a preorder one). Definitly recommand this shop even tho shipping was really expensive (but it's not the shop faults, the parcel was huge and i'm based in europe, for reference it was 250$ by sea, i didn't pay any import duties) ------------ Allen m'a beaucoup aidée et rassurée, c'était la première fois que j'achetais une résine et je n'ai pas été déçue ! Orzgk s'est parfaitement occupé de mon colis malgré l'imposante figurine échelle 1/4. Tous les coins du colis étaient renforcés avec des coins en plastique, la communication par mail était fluide et j'ai même pu changer mon adresse postale sans souci au moment où on m'a recontacté un an plus tard pour l'envoi (figurine en précommande). Je recommande cette boutique les yeux fermés même si les frais de ports étaient élevé (sauf que ce n'est pas la faute de la boutique, le colis était massif et je vis en europe alors qu'ils sont basés en asie du sud-est. En guise de référence, j'ai payé 250$ de frais de port sans frais de douane, colis venant en bateau)
I had a very positive experience with…
I had a very positive experience with my order at OrzGK. The communication throughout the process was excellent, especially thanks to Ella. She handled everything in a highly professional manner, responded quickly to all my inquiries, and always provided clear and detailed information. It made the whole experience smooth and reassuring, knowing that my questions were being addressed promptly and thoroughly. I really would recommend OrzGK based on this experience.
As a first time buyer review
As a first time buyer their support is top notch and Allen answered all my questions in a swift and well worded response to help put me at ease for the whole process, Statue looks absolutely amazing and im happy with it, no complaints.
Great quality service
Great quality service! Assitant Lucy always ready to answer any doubts and shipment always on time! Shipping to Mexico arrived sooner than expected and if anything comes up they reply to emails quickly! This is my 6th statue.
⭐️⭐️⭐️⭐️⭐️ Red Studio Yor Forger
⭐️⭐️⭐️⭐️⭐️ Huge thank you to @orzgk for sending me this incredible Red Studio Yor Forger statue from Spy × Family! 🔥 The craftsmanship on this piece is fantastic. The sculpt, paintwork, and overall detail are seriously impressive — especially Yor’s pose, the weapons, and the dramatic base with the roses and blood effects. 🗡️🌹 You can really tell Red Studio put a lot of care into the design. It captures Yor’s assassin vibe perfectly while still looking elegant and powerful. I’m very satisfied with the quality of this statue and it’s definitely a standout piece in my collection. Thanks again for the awesome figure! 🙏🏻 IG: @iamgridman
I was helped by Lucy from OrzGK
I was helped by Lucy. The first message I should have received was sent to my spam box. Because Lucy sent another e-mail two days later, I was able to see that my item was ready, quickly finish my payment for it and my order was sent out before their new-year's festivities took place. I will say that I am fortunate that my item came quickly, in good shape and nothing was broken. One thing that does bother me is that while I was waiting for my item to be ready, I asked a question that went completely ignored on a potential product I was looking to buy. Looking at these other comments, Lucy was probably very busy helping many customers.
Megumin Figure from "Allen"
First time ordering something from MoKu Studio "Allen". The figure was perfect and shipping was pristine. Would definitely order again.
Excellent service
Excellent service! The statue arrived safely and the quality is amazing. Communication was smooth and Ella was very helpful. Highly recommended!
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