orzGK – The best one-stop resin statue sharing and ordering service provider! We have cooperated with more than 1000+ resin statue studios and are committed to providing unparalleled collection services to collectors around the world.
Reviewers overwhelmingly had a great experience with this company. Many consumers express immense satisfaction regarding the extensive product catalog, highlighting that items arrive carefully packaged and protected inside sturdy boxes. People also frequently mention that the dedicated support team provides prompt and clear updates, making the entire ordering and delivery process completely smooth and hassle-free.
Some reviewers were not happy with extended delays for pre-orders and occasional difficulties when dealing with damaged items or unhelpful support responses. A few individuals experienced frustrating communication barriers or unresolved problems regarding missing product components, unexpected delays, and complicated refund procedures.
Absolutely abysmal customer service coordination and follow through. A package wasn’t delivered by UPS. UPS offered to refund the order as the investigation concluded that the package was in fact lost. ORZ claimed the investigation was still ongoing despite UPS claims directly confirming this was ready to be refunded. They have pushed me back from getting a refund for a misdelivery for three weeks. THEY WILL NOT HELP IF SOMETHING GOES WRONG, AVOID AT ALL COSTS! ORDER FROM KAIO OR BCFIGURES INSTEAD!
Ordered from OrzGK multiple times with Lucy as my customer service contact. The shipping process is smooth and whenever there's any problems they're very flexible when solving them. I'm also really impressed by how good their website design is, being very informative as well. Will definitely keep using OrzGK.
From ordering to delivery and receiving, my assigned assistant Lucy gave me the confidence to order from them again. frequent updates, they communicated and navigated me through the usually nail biting process of international shipping from China to the US. definitely a better ordering and delivery service than other companies i’ve purchased from. Completely hands off for me. I intend on using their services in the future
Happily ordered a figure from OrzGK for the first time last year. Had a very pleasant experience. Allen provided excellent support through the shipping process. The figure arrived safely and carefully packaged.
As a first time customer, I was very impressed by the service OrzGK provided. Lucy was helpful throughout the ordering and shipping process, and I received my order well packaged and in great condition.
I bought another statue on OrzGK, my support assistant was Ella, she provided helpful information during the whole process. The statue arrived in perfect condition.
My assistant Allen was great throughout the whole process! The figure arrived in perfect condition and in a timely manner. This is my first time ordering OrzGK, and I'm glad it went well! Thank you so much. The community discord is also great for following announcements and production updates.
First time buying from OrzGK, I purchased a figure from this site since it was one of the few that had pre release ordering.
Communication from OrzGK staff (personal assistant) was solid as they immediately informed me when the product was ready for shipping.
Assistant was polite and informative throughout the whole process and transactions went smoothly.
Only problem that came up was I had to request tracking code from the assistant.
However, the package and its contents arrived in one piece so I can confirm they are reliable.
When figure I pre-ordered arrived, I was contacted by Lucy from customer service to arrange shipping method. While box got slightly damaged during transportation, figure itself arrived intact and process orzGK uses to ship packages, which includes taking photos before shipping, allowed to inform shipping company of the issues. Figure looks great and detailed, and I love how configurable it is with limbs holding on pins and magnets. Great products and service.
The service and experience has been great. I love how they communicate quick. The figure came in great condition and very quick. Highly recommend them. Allen is a great representative!
I recently got my first statue thanks to "Allen"!, and it was great. It did take some time because I choose to ship by sea, but it was worth the wait. I'm in the process of getting more statues, with one currently being shipped. Most of my orders and in pre-order, so I know it will be a while, but will hopefully have a wonderful collection by end of the year.
Everything went smoothly - Allen was very helpful, courteous, and quick to respond. Once the statue finished production, it arrived quickly, was well packaged, and undamaged. Honestly, I have no complaints. Cheers.
I’ve ordered from this distribution platform for figures and statues several times now, and each experience has been excellent.
From placing the order to delivery and finally receiving the statue/figure, I received excellent support from Lucy. She was always helpful, responsive, and professional throughout the entire process. She helped me check whether products were available and assisted me in finding alternatives if something was sold out. This made the whole experience smooth and stress-free.
Overall, I am very satisfied with both the shop and the customer support. I can highly recommend giving this store a try—especially if you’ve found a product you really like but aren’t sure where to purchase it. It’s definitely worth trying here first!
So bought my GK from them after having issues with another store. The figure came in good condition and was well packed so not be damaged.
The team communicated well in emails and on Reddit when I had questions and responded fast enough, Ella was particularly helpful as my contact.
Shipping is a bit expensive to Australia but that's the price you have to pay.
Will be doing business with them again.
Another excellent experience with Orzgk. Always received great service from start to finish from Allen, who has overseen every order I’ve made thus far.
Received my item quickly and safely as always, and wouldn’t hesitate to purchase from them again.
Orzgk has been my go to for nearly 2 years now, and I always recommend them where I can. 5/5 and many thanks again to Allen for the great service!
The quality of their products is amazing and the shipping process was easy and the package arrived in perfect condition even if they have to bring it from afar. All thanks to the huge help of Allen, always thoughtful for every detail and step of the buying and shipping process!
Really impressed with this company. (Ella )was incredible with customer service. I've never had a place that sells statues give me such a detailed and informative process ,I can’t wait for my other orders
Awesome service and awesome quality of my vasto lorde ichigo statue, really a dream come true.
Hats off to Ella for all the help i needed
Will order again 😀
I had a great experience. I ordered my first figure from OrzGK and I was a bit stressed that It might take too long until it arrives, but it came sooner that it was listed for my shipping method.
The quality is really good, the support was helpful with tips for ordering and they also have a community on discord which is really cool. You can ask anything there and you will be helped and you have previews of the new-coming figures.
10/10
first time user, ordered something quite big after reading the site was trustworthy and boy do they deliver
the process was super smooth, it didn't felt like they left me hanging at any time during the process, very responsive and very thorough with the details during the payment and shipping
the product ultimately arrived in perfect conditions, with very secured packaging
this experience has certainly given me enough to want to buy more from them in the future
super duper recommended
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