PASCAL, a lab grown diamond jewelry brand, is inspired by a renowned 17th-century French philosopher who recognized the power of pressure. We believe that, like diamonds, strength and beauty can be found in overcoming intense obstacles, and we aim to convey this message to Gen-Z through our fashion pieces.
以上内容由商家自行提供，未经平台核实。Pascal Design（pascaldesign.com）在 OK.one 的综合评分为 3.4 分（满分 5 分），基于本站收录的 389 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：60% 给出 4 星及以上，同时 35% 打了 1 星；商家回复了 74% 的差评；评价主要围绕客户服务、质量。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning product design, high-end quality, and beautiful packaging that make every purchase feel very special, durable, and elegant. Consumers also deeply appreciate the extremely helpful support team, noting that product replacements and sizing issues are handled smoothly and efficiently. However, some people mentioned experiencing frustrating delays with order fulfillment and very slow communication when trying to reach customer service teams for assistance. A few reviewers also noted receiving items that were damaged or completely tarnished within a short period, leading to prolonged resolution processes.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。I never got the ring and they are unresponsive - have had to claim a bank dispute to get refunded Order#5777419 It was lost in transit
I'm sorry for the trouble. Please check your email. I've contacted you and provided a solution. I hope to help you resolve the issue as soon as possible. I'm sorry for the unpleasant experience. Could you please tell me your order number? I will help you check the order status.
they made it very simple and an easy process
Have bought 2 Timeless watches & LOVE them. Also bought my man a Geo Signent ring but needed a size up. They were great and helped me return the product for an exchange.
If you appreciate good customer service, avoid this company! I had purchased a wristwatch worth $275 and it arrived okay. After unboxing, I realised the wristwatch and size isn’t as advertised and I instantly requested a refund - which took ages and very long process for them to approve the refund request. I had finally sent the item back to them, even after paying over £45 for shipping back to the US. I've contacted them severally to know if it's been received and when I can get my refund and It's been over 2 weeks now and not a single response from them. It's almost like I’m begging for a reply at this point. Totally outrageous behaviour for a company looking to expand its market. I’m still waiting for my refund and will take matters up if I don’t get a response soon enough. Avoid them!
We’re truly sorry for the delayed response and for the frustration this has caused. Due to a high volume of emails recently, our replies have been slower than usual. We’ve already sent you an email regarding your request — please kindly check your inbox (and spam folder). Thank you for your patience.
I purchased two, one for my husband and me. The watches have arrived. They are beautiful and a comparable quality to some higher end watches we have. The shipping company that is used in the USA was not great with tracking but the products did arrive without any problems. Cons: customer service was not responsive via phone or email. Gofo shipping did not update tracking and showed order was delivered several days before it arrived. Pros: the watches arrived without any problems. The watches are beautiful and good quality! They are worth the money I spent.
This ring is truly amazing to look at and is so versatile with various attire. I love it and it’s definitely a piece to show off!
They took their time to work on my jewellery I order for my girlfriend, and you can tell by the quality, and it arrived quicker thn expected too ❤️
I ordered a pendant initial necklace with an additional initial pendant from Pascal Design. I was updated about its production and shipping with no issue and the products arrived in a timely manner. After opening the products I realized I did not like the quality of the gold color, it did not look like the color advertised in the pictures on the website. It was too orange for my taste and would not go with any of my other jewelry I planned to wear it with. This was not the issue, this was a matter of taste opinion. My one star comes solely from their lack of customer service and communication from the company when I initiated a return/refund. It’s been a month since I submitted it and it was accepted. I’ve now sent three follow up emails inquiring about the shipping label/return and I’ve heard nothing back from the company to be able to ship it back and receive my refund. I’m out about $400.00 for jewelry that I will not use or wear. I do not recommend purchasing from this company if you want reliable customer service. I just want to return the items and get my money back as soon as possible.
I'm sorry for the unpleasant shopping experience you had. We have sent you an email, could you please check your email carefully? Please feel free to contact me if you have any questions.
From start to finish the customer service has been outstanding. First off my fiance LOVES his ring, exactly what the picture looked like and described. When it arrived though he was unsure of his ring size and it in fact was not the correct size and the team at Pascal did everything they could to accomodate and made sure he had the correct size. I will be ordering any future jewelry I want from them and continue to give them my business
I’m extremely disappointed with my experience with Pascal. I placed an order 7 days ago and it still hasn’t even been processed. There has been no clear communication or update from their team, which is very frustrating as a customer. The expected delivery is already pushed to early March, and yet my order hasn’t moved forward at all. This level of delay and lack of transparency shows very poor customer service. When you trust a company with your money, you at least expect timely processing and basic updates. This has been one of the worst customer service experiences I’ve had. I would not recommend ordering from them unless they improve their responsiveness and order handling. I wish not to give that single star as well
I apologize for the late reply. Due to the high volume of inquiries recently, we have delayed your response. We have sent you an email to inform you of the status of your order. Please check your email carefully.
Bought a ring for my parter, however when it arrived was much larger than expected and didn’t suit her. Contacted the company to return for a refund as outlined by their returns policy. First they try to offer successive discounts over multiple emails, rather than providing return details. Once they finally relent to giving details, you have to fill in a form providing details and photos. This would be fine, except it then has to be approved, which they don’t do. It has been almost a month since completing, and it remains on “waiting for approval”. Please also be aware they add “free gifts” in the package - such as an air freshener. If you request a return, these items are listed as $50 an item. They hope you throw away the item, so they deduct the total from the return amount. Basically any bad practices they can put in place to avoid their legal obligations they will do. They don’t treat their customers fairly, and prices are extremely high for the quality of goods you receive.
I'm sorry for the late reply. I have already contacted you via email and informed you of the details regarding the issue you mentioned. Could you please check your email carefully? Once again, I express my sincere apologies.
Defective order with no resolution. Placed an order on 12/22, the order arrived on 1/21 - the jewelry piece was missing one of the stones. The merchant promised to replace and send a new tracking info - now they have disappeared. I was in contact with Molly from this sham company by email. Avoid at all costs. 2/19 Update and response to the business: I'm not interested - you took my money and sent a defective product. And then disappeared after promising to rectify the problem. I do not trust you, I'm not agreeing to wait until March - it would be coming up on 3 months since the order was placed. And for all the reasons I do not want to do business with you. What I'm demanding is to immediately refund the money I paid and received the defective product. I'm not accepting any other remediation at this point due to your unfair business practices. 3/4 Update - no resolution or contact from the company. No refund, and no replacement product. AVOID
I'm sorry for the late reply. I have already contacted you via email. Could you please check your email carefully? Once again, I express my sincere apologies.
Ordered a watch. Took forever to come, fine, it came from overseas. But it arrived broken - unable to set the time. Contacted customer service. They were slow to respond, and when they did, they acted like they didn’t understand what i was saying. When i provided them with every detail, they stopped responding. I initially wanted an exchange. Then i wanted to return it because they were not working with me. I will get neither. Out over $200. Don’t buy from these jerks!
I'm sorry for the unpleasant shopping experience you had. I couldn't find your order in the backend, could you please tell me your order number? I will continue to help you solve the problem.
Submitted an order on 11/23/2025. I still have not received my shipment. Have reached out to them by email but have not received a response. How do I get into contact with them?
I sincerely apologize for the delay and the lack of response. We have just sent you an email to assist you further.
Great quality product and carefully packaged.
I have bought 2 watches from Pascal and they are both absolutely gorgeous! The quality and finish is stunning, very high end! Definitely would buy again!
I was truly excited for my watch as it looks great, but no response from the company about when it will be shipped out. They have not responded to my numerous emails about when I can expect the watch to be shipped.
We sincerely apologize for the delayed response and understand your concern. Due to a high volume of messages recently, our replies have been slower than usual. We’ve just reached out to you via email with the latest update on your shipment — please kindly check your inbox (and spam folder). Thank you for your patience.
Very nice ring and the follow up of the order is very good Kathy
My fiancé bought me a beautiful cross diamond necklace. When it arrived the cross was not on the chain. It would not go over the clasp as they were too big. When he reached out to customer service they told him the warehouse said he can squeeze the clasp (ruin the necklace) to get the cross on. And when they finally because he put up a fight agreee to send a new one he receive not response and communication and had to follow up. Do not order from here the customer service is poor!!
We’re truly sorry for the experience you’ve had and understand your frustration. We’ve already sent you an email with the latest update and new tracking number — please kindly check your inbox (and spam folder just in case). If you need any further assistance, feel free to reply to the email and we’ll be happy to help.
共 389 条符合条件的评价
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