PASCAL, a lab grown diamond jewelry brand, is inspired by a renowned 17th-century French philosopher who recognized the power of pressure. We believe that, like diamonds, strength and beauty can be found in overcoming intense obstacles, and we aim to convey this message to Gen-Z through our fashion pieces.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning product design, high-end quality, and beautiful packaging that make every purchase feel very special, durable, and elegant. Consumers also deeply appreciate the extremely helpful support team, noting that product replacements and sizing issues are handled smoothly and efficiently.
However, some people mentioned experiencing frustrating delays with order fulfillment and very slow communication when trying to reach customer service teams for assistance. A few reviewers also noted receiving items that were damaged or completely tarnished within a short period, leading to prolonged resolution processes.
I ordered a few watches from this company, it’s been over a month, no response to my email, no tracking order. I’m disputing this charge right away. Wanted to gift the items but now I can’t.
Pascal Design 回复2026-01-30
We’re very sorry for the delay and the inconvenience this has caused. We understand your frustration. We’ve already contacted you by email with the latest update and support — please kindly check your inbox, and we’ll continue to assist you there.
If I could give this company 0 stars, I would. This is the WORST company I’ve ever dealt with. The watch I ordered as a gift was cheap and not worth the money. I reached out to the company 8 times in a three week period to try to get the return authorization. When someone finally responded, I sent the requested information and then they ghosted me again. This company is a total sham. DO NOT ORDER FROM THEM.
Pascal Design 回复2026-01-29
We’re truly sorry to hear about your experience and understand your frustration. Our sincere apologies for the delay in communication. We’ve already reached out to you via email to assist with this matter—please check your inbox, and we’ll make sure to help resolve this as quickly as possible.
Ordered a watch over a month ago and it still hasn’t been dispatched, despite the stated dispatch timeframe having passed. I’ve emailed customer service twice for an update and received no response. Very poor communication and disappointing service.
I was only contacted after leaving this review, at which point I was provided with a tracking reference via a third-party tracking platform and not the original courier’s tracking number. No courier name or courier issued tracking number has been provided, making it impossible to independently verify the shipment.
The lack of transparency, delayed communication, and reactive customer service are very disappointing.
Pascal Design 回复2026-01-29
Sorry for the frustration and the delay. We sincerely apologize for the poor experience. Your order has now been shipped, and we’ve already reached out via email with the latest update. Please check your inbox, and feel free to reply there if you need any further assistance.
They will evade refunds for as long as possible to wear you down!
They will evade refunds for as long as possible, offering a reduced refund in an item you don’t want. This company is an absolute scam. The products are of average quality. They try as hard as possible to make it expensive and incredibly difficult to return an item that is unused and in perfect condition. I bought a quite costly watch as a Xmas gift only to find my friend had already received one. I set about the rerun process only to be ignored and given the run around for WEEKS! Refusing to send me the info for the return but instead trying it convince me to get an exchange or partial refund to keep the item I don’t want. It has taken 6 weeks to get a response only after I threatened legal action. I am in a place to pay to take this company to court for the principal of very shady business practices. Avoid them at all cost and Invest in a better quality product.
Pascal Design 回复2026-01-27
Hi, we’re truly sorry for the frustration this has caused.
We understand your concerns and have already reached out via email with an update and next steps to help resolve this matter. Please check your inbox (and spam folder). We appreciate your patience and hope to sort this out with you directly.
I left a review about how bad my experience was and how I got ignored about my order for weeks. They responded back to the review saying they would reach out to me and get the situation resolved out but they never did. I really wanted to like this company but now I’m overly frustrated with it all.
I’m not sure if you can see this edit, but my order number is #5656759
Pascal Design 回复2026-01-24
I apologize for the unpleasant experience you had. Could you please provide me with your order number? We will contact you and help resolve the issue. Again, I apologize for the inconvenience.
Watch arrived after waiting over a month. Was beautifully presented in nice box came with pin to remove links in bracelet. The watch itself is very beautiful. Overall im happy with it but the delivery time was long.
The order I received wasn't faithful to the description at all. It came from China, whereas according to the website, it was supposed to come from California. The quality is so bad that there is no document or ticket that testifies to the authenticity of the materials. I tried to reach out to the customer service at least 3 times—no reply since the 10th of January. Plus, the return was supposed to be done within 60 days, while on Klarna it mentions that the return must be done by the 28th of January, not even a month has passed so far since I received the order.
Pascal Design 回复2026-01-23
Hi there, we’re very sorry for the frustration this has caused and truly apologize for the delayed response. Due to a recent increase in inquiries, our replies have been slower than usual.
We’ve already reached out to you by email yesterday to help resolve this issue. Please kindly check your inbox (and spam folder just in case), and our team will continue assisting you there.
Thank you for your patience and understanding.
Pascal Design, silence is not an option. Step up and respond.
Pascal Design,
are you going to defend yourselves against what we are accusing you of?
Users want to know whether we are liars or whether you take advantage of collaborators and YouTubers who, at your request, have put their image and work at your service.
We have already written here four times, and you have never responded or defended yourselves by saying whether what we have said is true or false.
Can you clearly say whether you are going to pay what you owe to a collaborator?
Or are you going to appear before users as a company that deceives and exploits its collaborators and then fails to pay what was agreed?
You know that your silence speaks for itself.
Users, we invite you to support and share this so that companies like Pascal Design do not deceive anyone else.
Took them longer than a month to ship, item was much smaller than advertised, feels and looks cheap, they say they are based in California but ship from China. Utter disappointment and feels like a scam. Could probably buy the same thing for much less on Temu.
Pascal Design 回复2026-01-21
We’re truly sorry to hear about your experience and sincerely apologize for the frustration caused.
We have already reached out to you via email to follow up on your concerns and provide assistance. Please kindly check your inbox (and spam folder, just in case), as we would really like the opportunity to resolve this matter with you.
I bought a ring they claim is high quality but the gold wore off in like 2 weeks. Don’t buy from them. I tried emailing 6 different times to get a hold of them but the keep ignoring me.
Pascal Design 回复2026-01-19
Hi, we’re very sorry to hear about your experience and sincerely apologize for the delayed response. Due to a high volume of messages recently, some replies were delayed. We’ve now reached out to you via email to assist with this issue — please kindly check your inbox (and spam folder). Thank you for your patience.
PascalDesign uses collaborators’ work, ignores them, and does not pay ✅
For 9 months, both the affected collaborator and I have sent numerous emails to PascalDesign without receiving any response or payment as agreed in the contract.
The collaborator completed work requested by the company: a recorded collaboration using her image, which they still have in their possession and which remains published on social media. They have used her image to promote one of their products, but she has never been paid.
Despite claiming to respond to most reviews, PascalDesign completely ignores their collaborators and disappears after taking advantage of their work and image.
This behavior shows a lack of professionalism, responsibility, and ethics. Using someone’s image without paying them, keeping it online, and profiting from collaborators’ work is unacceptable and harmful.
I am sharing this review to warn others and to demand that PascalDesign finally fulfill their commitments and respect the professionals who collaborate with them.
Great customer service with quick responses and friendly employees!
I ordered 2 bracelets but the size turned out to be too small for my friend and me. I emailed them asking for an exchange, received a positive response on the same day. So now I'm waiting for the same bracelets in size M.
Delivery of the first two bracelets took a bit longer than I have anticipated simply because those bracelets weren't in stock and needed to be made me and my friend.
TERRIBLE CUSTOMER SERVICE MY ORDER HAS NOT ARRIVED!
I have ordered a watch on Dec 8, it is now Jan 11 and I have not received it. The estimated delivery date was Jan 4. I have emailed the customer support multiple times but no response. At this point I’m not sure if my order will arrive so I am thinking about disputing the transaction with my bank.
Please be aware of this company. Customer service does not respond to inquiries about my order.
When I first placed my order I received a text on both my phone number and WhatsApp. I also received an email so it made me believed that it is legit and that I would get an update status on my order. When my order did not arrive on Jan 4th I started to follow up by email but no response.
I’m disappointed with the customer service.
Maria
ORDER #5719929
Pascal Design 回复2026-01-12
Hi Maria, we’re very sorry for the delay and the frustration this has caused 🙏
Due to a recent high volume of messages, our response was unfortunately delayed. We’ve now proactively reached out to you via email with the latest update on Order #5719929. Please kindly check your inbox (and spam folder if needed). Thank you for your patience and understanding.
French : j'ai fait l'achat d'une bague d'engagement qui s'est détérioré a peine au bout d'un mois avant meme de pouvoir l'offrir ! Quatre mails et plus d'un mois après aucun retour..
English : I bought an engagement ring that deteriorated barely a month after purchase, before I could even give it as a gift! I sent four emails and waited more than a month, but I still haven't received a response.
Pascal Design 回复2026-01-12
Hi, we’re very sorry to hear about your experience and sincerely apologize for the delayed response. Due to a recent high volume of messages, our reply was unfortunately late. We have now emailed you to assist with the after-sales issue — please kindly check your inbox (and spam folder if needed). Thank you for your patience.
Order stuck for over a month, seller cannot confirm location — refund requested
I placed an order on November 28 and paid USD 305.08. For weeks, I was told that my package was “undergoing customs clearance in Georgia.”
After following the seller’s instructions, I contacted Georgia Post, who officially confirmed that the shipment has not entered Georgia and is not in their system. This directly contradicts what the seller repeatedly told me.
After more than a month, the seller still cannot confirm the actual location of my order. Due to the excessive delay, conflicting information, and lack of transparency, I have formally requested a full refund.
This purchase was meant to be a New Year gift and never arrived. I am leaving this review to document my experience for other customers.
Pascal Design 回复2026-01-06
We’re truly sorry for the delay and the frustration this has caused. We understand your concerns and sincerely apologize for the conflicting information and lack of clarity. Our team is following up with the logistics provider, and we have noted your refund request. Thank you for sharing your experience — we regret that we did not meet your expectations.
I feel completely bamboozled by this company.
Pascal’s marketing is misleading. The ring is presented as if the stones are larger and wrap all the way around the band, but that is simply not true. The ring I received only has stones on the first quarter of the band. What makes this worse is that there are visible holes all the way around the ring where stones could be set, which strongly implies a full or near-full eternity design—yet that’s not what you get.
On top of that, returning the ring is intentionally difficult and expensive. The item must be shipped back to China at my expense, and I’m also charged a restocking fee. Between the misleading presentation and the punitive return process, this company clearly makes their products look far better online than they are in reality.
On top of all of this, I was supposed to receive the ring Christmas and had ordered it a month and a half of four and did not receive it until now
I will never order from this company again.
Pascal Design 回复2026-01-04
Hi, we’re very sorry for your experience 😔
We appreciate your feedback and will take it seriously to improve our product presentation and customer service. Thank you for sharing, and we apologize for not meeting your expectations.
Unacceptable Delay and No Transparency – Still Waiting Since November
I am writing this publicly because private communication has failed.
I placed my order on November 28. Since December 7, the tracking status has not changed in any meaningful way. Today is January 2. Being told that my package is “going through customs inspection” for this long is simply not credible.
No one can clearly explain:
where my package is actually located,
which customs office it is supposedly held at,
how long it has been there,
or when (or if) it will be delivered.
This level of delay, combined with vague and generic responses, shows a complete lack of transparency and professionalism. At this point, I no longer trust this company.
I am requesting an immediate full refund. If this issue is not resolved promptly, I will escalate the matter through my bank as a formal chargeback for non-delivery, and continue documenting this case across consumer protection platforms.
Weeks of waiting without verified information is unacceptable.
I expect a clear response and resolution.
I also want to add something very important.
This order was placed as a New Year’s gift for my girlfriend. I paid $305.08, trusted your company, and waited patiently. The New Year has passed, the gift never arrived, and I was left with nothing — no package and no clear explanation.
At this point, I am not asking for excuses. I am asking for basic human communication.
Please understand my position:
I paid a significant amount of money
I ordered on time for a specific occasion
I received no delivery, no clear updates, and inconsistent answers
Messages on Instagram have been ignored
So I am asking very clearly and respectfully:
Either issue a full refund, or explain honestly what is happening with my order.
Are we really at a point where the only way to get a response is to write publicly on platforms like Trustpilot? I should not have to do that just to receive a clear answer.
Pascal Design 回复2026-01-04
Hi Luka,
So sorry for the delay and the inconvenience caused. We’ve already contacted the courier to check the latest status of your shipment, and we’ve also reached out to you via email with more details.
Please kindly check your inbox (and spam folder just in case). We apologize again for the frustration and will follow up as soon as we receive an update.
I ordered a piece of jewelry on November 30 and received an email that it would be delivered between December 23-27. I stopped receiving update emails a couple weeks ago and have reached out multiple times for a status update as the piece has not shipped weeks after the timeframe given. My emails have gone unanswered. I am about to request a refund from my bank for this. I paid a lot of money without a product and expect a refund or this item to ship ASAP.
Order number 5695019
January 4, 2025 update: the package that was “delivered” via Pascal’s tracking information was 2 Yeti coffee mugs. No jewelry.
Pascal Design 回复2026-01-04
Hi there, we’re really sorry for the delay and the lack of communication — we sincerely apologize for the frustration this has caused. 🙏
According to the tracking information, the package shows as delivered. We’ve already sent you an email to help resolve this matter and provide next steps. Please kindly check your inbox (and spam folder as well).
Thank you for your patience, and we’ll make sure this is properly handled for you.
I have been waiting on my order for over 6 weeks. I have reached to customer service by phone and email and no response. My order has been sitting in Chicago since 12/2 - so a month. My order number is 5679169 if Paschal sees this. Terrible experience thus far.
Pascal Design 回复2026-01-04
Hi, we’re very sorry for the frustration and inconvenience this has caused 🙏
We sincerely apologize for the delay and lack of response.
Our team has already contacted the courier to investigate the status of your package, and we’ve also sent you an email regarding order #5679169 to help resolve this issue.
Please kindly check your inbox (and spam folder as well).
Thank you for your patience — we’re working to get this sorted for you as soon as possible.
I am writing this review to share my experience with Pascal Design, as I am currently facing serious issues with my order.
I placed an order on November 28, shipping to Georgia. Since then, the tracking information has been showing “in transit”, with no updates since December 7. The status has been stuck for weeks, and there is no clear information about where my package is currently located or when it will be delivered.
I tried contacting the company multiple times via Instagram and email. At first, I received very generic replies such as “we are waiting for the courier”, but for the past two days I have received no response at all on Instagram. No exact location, no estimated delivery date, and no concrete explanation has been provided.
At this point, the lack of communication is just as concerning as the delayed shipment. When a customer waits several weeks without updates and cannot get a clear answer, it creates serious doubts and stress.
I am not claiming that this company is a scam, but my experience so far has been very disappointing and unprofessional. I either expect:
a clear and confirmed update on where my package is and when it will arrive,
or
a full refund, since the order has not been delivered within a reasonable time frame.
I am leaving this review in hopes of finally receiving a proper response and resolution.
Pascal Design 回复2025-12-31
We are truly sorry to hear about the experience you described, and we sincerely apologize for the frustration this delay and the lack of communication have caused. We understand how concerning this situation is. Please be assured that we are fully committed to resolving this for you. We have just sent a detailed follow-up to the email associated with your order to provide a clearer status update and outline the next steps for a solution. Could you please check your inbox (and spam/junk folder) and reply to us there at your earliest convenience? We are ready to assist you promptly and personally ensure this matter is addressed. Thank you for bringing this to our attention.
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