PASCAL, a lab grown diamond jewelry brand, is inspired by a renowned 17th-century French philosopher who recognized the power of pressure. We believe that, like diamonds, strength and beauty can be found in overcoming intense obstacles, and we aim to convey this message to Gen-Z through our fashion pieces.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning product design, high-end quality, and beautiful packaging that make every purchase feel very special, durable, and elegant. Consumers also deeply appreciate the extremely helpful support team, noting that product replacements and sizing issues are handled smoothly and efficiently.
However, some people mentioned experiencing frustrating delays with order fulfillment and very slow communication when trying to reach customer service teams for assistance. A few reviewers also noted receiving items that were damaged or completely tarnished within a short period, leading to prolonged resolution processes.
Update
I changed the rate from 1 to 4 stars because I'm satisfied how they took action for the unsatisfied situation that happened to me before, even though it took a bit of time but it's alright.
I got the order. The quality is pretty good. Better than I expected. And my husband likes it.
They gave me 30% refund because the order was too late for the anniversary gift.
So overall, I'm ok with the deal and hope they're getting better in managing the orders
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It's been almost 2 months and I still didn't receive my order. Also, I paid extra for express delivery.
In the first weeks, they sent email to tell that the product is in the final step. I got the same email for months but the product is still not delivered. Excuse-me?! Like how long the product is in the final step?!
So I sent them an email to ask for more update like when is the expected date to send my order. But I got no reply and also since then they stop sending me the email to tell that my order is in the final step. So suspicious!
I ordered a watch and paid for 300$. It's supposed to be an anniversary gift but finally I had to find something else cause they don't send me the order!
Order #5526749 confirmed July, 8, 2025
Pascal Design 回复2025-08-28
Hi，Nittaya. We sincerely apologize for the inconvenience. Due to the high volume of recent orders, we've expedited the shipping process to ensure you receive your watch promptly. Kindly remind you to check the email cause we have provide the solution. Should you have any questions or concerns, please feel free to contact us.
I’ve had a return pending since Aug 10th and I left multiple email concerning my return and have yet heard any reply. The jewelry is okay….but the customer service lacks a lot. If you need any type of assistance especially when it comes to a return or resize of rings. Hope and pray anyone follows up accordingly. Hopefully if any rep sees this here is my order number #5528979 to try and make this right
Pascal Design 回复2025-08-26
Hi Aj, We apologize for replying late. We just sent you the return label by email for returning. Could you please check it? Should you have any other questions or concerns, please feel free to contact us.
Cheap Chinese junk. I got emailed about my first review, they offered a “free upgrade” that would take 20 days. After 28 days I reached out, and they have amnesia of the email (I sent the screenshot to them) where they offered a free upgrade. Now they want photo evidence of an item I no longer have, as I was supposed to receive a replacement 8 days ago.
Pascal Design 回复2025-08-20
Dear Andrew,
We apologize for the inconvenience.
To assist you promptly, could you please provide your order number, email address? This information will help us locate your order efficiently.
We look forward to your response and are here to provide any necessary support.
Best regards,
Ava
For weeks now, I have been trying and failing to get Pascal customer service to assist me with an exchange, though now I just want to return the piece and never deal with this company again. I have never been ignored when attempting to initiate an exchange or return. Don’t order anything from them! I feel conned.
Pascal Design 回复2025-08-20
Dear Suki,
We apologize for replying late.
We have sent you the email for the return solution, kindly remind you to check and reply to us.
If there’s anything else we can help with, or if you have any questions at all, please don’t hesitate to reach out. We’re always here for you.
Best regards,
Ava
Will not respond to my emails! Have been trying to return my watch for refund for weeks! Completely ignored!
Pascal Design 回复2025-08-20
Dear Sabrina,
We are sorry for replying late.
Regarding your return request, we just sent you the email by providing the solution. Could you please check and reply to us?
If you have any additional questions or require further assistance, please do not hesitate to reach out to us. Your satisfaction is our priority.
Best regards,
Ava
They ship late and product quality is not seems like and they are ignoring my messages about return process
Hello guys. İ bought 2 watches and a bracelet from pascal. İ didnt like the quality of the products when they received to me and they send the product to me like in 30-35 days. İts a very ling time… When i ask them from also e mail and instagram dm s about starting the return procesess. They asked for orginal photos and videos. İ provide them with all the photos and videos of their products and asktehm to start asap for the return process. But they keep ignoring me and not giving any answers. My order number is 5509649.
Pascal Design 回复2025-08-20
Dear Arhan,
We apologize for replying late.
Regarding your return request, we have sent you the email on Aug 19th by providing the solution. Could you please check and reply to us?
If you have any additional questions or require further assistance, please do not hesitate to reach out to us. Your satisfaction is our priority.
Best regards,
Ava
. Please search for another brand and don't waste your money. Please read the refund policy before taking any risks. I got the mirage watch and I'm very disappointed with the straps! They are plastic. The type of clasp means any extra length needs to be folded inwards, it looks messy, untidy and it is so inflexible! I've emailed requesting a pre paid stamp for a refund asap and nothing.. silence. Please stay away. This business is a FRAUD. The address provided in LA is a warehouse. They are not registered. Where a refund is processed, only 85% of the original price is refunded due to operating costs. The positive reviews must be fake. I've reported the company to the Federal Consumer Commission. It takes 10 minutes. If you are in the US do the same. I've also filed a dispute with my card company. It's better than no action at all. Note the refund policy has just been updated to exclude the 15% deduction. Clearly they know this is theft. If anyone has had a genuine good experience, I would take the item to a legit jeweler to confirm said diamonds are diamonds and said gold is gold. I have emailed Amazon advising you are a fraud and they will face legal action if they continue to push your fake products out. You should be ashamed of yourselves. Get a job and work hard like all of us do! Thanks for your message Ava. I emailed you with my order number. I won't be providing my email address on a public platform. Not exactly sure what the pretence is since you sent me a returns label with a request to return my item in 1 week while your policy is 60days! I've emailed several times. Someone called asking what my problem is, well it is that your website isnt clear enough that goods are from China, said goods are fake and you make returns as hard as can be, further to that there's a threat of a deduction with every refund. It's not just my problem, it's everyones problem that gave you a one star. The first complaint according to my research on you as a scam dates back to 2023, it baffles my mind how you're still trading. Just check your reviews out on Reddit. I may not get my money back but I wil try to escalate this so others are not as foolish as me in trusting your company. Order 5551119.I'll be filing a charge back none the less. Thanks for the returns label. Update: I got my money back. Thank you. I also got asked to delete my review. Sorry Ava, some of us have scruples. Buyer Beware!
Pascal Design 回复2025-08-20
Dear Emily,
Thank you for bringing this to our attention.
To assist you promptly, could you please provide your order number, email address? This information will help us locate your order efficiently.
We look forward to your response and are here to provide any necessary support.
Best regards,
Ava
Update: Aug 21st
Hi Emily,
Thanks for your response.
Since everyday we will handle hundreds of the emails from our customers all over the world. It will challenge for us to find out your email from these huge amount of emails.
Could you please provide the order number so that we could locate your order efficiently? Please assured that once we receive your response, we will get in touch with you within 24 hours.
Thanks for your support and understanding.
Best regards,
Ava
Be careful. We paid $350 for rings that lost the gold and the stone fell out. No answer from Support Team on any of my mails.
Pascal Design 回复2025-08-20
Dear customer,
Thank you for bringing this to our attention.
To assist you promptly, could you please provide your order number, email address? This information will help us locate your order efficiently.
We look forward to your response and are here to provide any necessary support.
Best regards,
Ava
updating this review, i had to jump through hoops to get through to a returns process but customer service eventually helped me. as much as i wanted to trust this brand it feels extremely shady and the quality isn’t the best :( wish my experience had been better but at least my problem was solved
Pascal Design 回复2025-08-20
Dear Juliana,
We apologize for all the inconvenience.
Regarding your return request, we have sent you the return label by email yesterday. Could you please check and reply to us?
If you have any additional questions or require further assistance, please do not hesitate to reach out to us. Your satisfaction is our priority.
Best regards,
Ava
Don’t buy it! FAKE RINGS
We complain about the ring and they also send a new fake one. DO NOT TRUST THEM!
Pascal Design 回复2025-08-15
Hi, Vinicius, we sincerely apologize for the issue with your order. We will arrange a replacement shipment for you within 24 hours, and the tracking number will be updated soon. Once it’s available, we will notify you via email.
Worst Experience Ever
This is by far the worst customer service I’ve ever dealt with. I bought a watch from them and needed to return it. Since then, I’ve reached out over five times and they have completely ignored me. No replies, no updates, nothing. It feels like they just take your money and disappear. This company is dishonest and unprofessional, and I wouldn’t trust them with a single dollar again. Avoid at all costs unless you want to be stuck with something you can’t return.
Pascal Design 回复2025-08-15
Hi Hanna, We apologize for the inconvenience. We just sent you the return label by email, kindly remind you to check it. Once the the return package arrives, we will submit the refund for you as soon as possible.
Order placed June 9th, didn't receive until August. They are not a US based company although their head office is advertised in California. Watch took a month to ship and then sat in customs for 2 weeks. They promised a free jewelry box to compensate for the wait but it never came. The watch is also much smaller in person than advertised online.
Pascal Design 回复2025-08-12
Dear customer,
Thank you for reaching out to us.
To assist you promptly, could you please provide your order number, email address, or even a screenshot of your payment confirmation? This information will help us locate your order efficiently.
We look forward to your response and are here to provide any necessary support.
Order #5542789
Made a post 7 days ago. Wrong size watch was sent to me. I’ve been requesting resolutions since then. A email was sent. And a response. And no NOTHING. The watch is Beautiful but this customer service situation is horrible.
Pascal Design 回复2025-08-12
Dear customer
We have sent you the email on Aug 8th, but did get any response from you, we just sent you the email again, could you please check and reply to us?
Looking forward to your response.
Wrong size watch was sent to me. And no response from customer service in attempt to correct situation.
Pascal Design 回复2025-08-05
Dear customer
Thanks for bringing this to our attention.
We just sent you the email for further information, kindly request you check and reply to us.
Looking forward to your response.
I would absolutely love to give this company 5* as the ring arrived absolutely beautifully and as described. However, I have been emailing to exchange for a different size for months now and have not received any response about how I can get hold of a return label. If the company reads this my order is #5502919. Please help!!! Really not happy!
Pascal Design 回复2025-08-05
Dear Abby
We apologize for replying late. We have sent you the invoice #D3138 by email for confirmation, kindly remind you to check it.
Once we receive your response, we will proceed to handle it and you will receive it very soon.
Thanks
I have been trying to start a return and none of my emails have been responded to. Really unprofessional customer support.
Pascal Design 回复2025-08-05
Dear Ivan
We apologize for replaying you late.
Our After sales team just sent you the email and provided the solution. Kindly remind you to check and reply to us.
Should you have any questions or concerns, please feel free to contact us.
Thank you!
After I said that I was sad for not getting the rest of my order, PASCAL sent me an email . I really appreciate the great costumer service.
Today I received the other ring and the bracelet and I'm very happy. Ring is really beautiful and I'm sure my husband is going to love it.
I'm afraid bracelet it's going to be small for him so I guess it's going to be mine know. 😊 No complaints!
Pascal Design 回复2025-08-05
Dear Claudia
We apologize for the inconvenience.
After checking, the rest of your order is on the way. It shows the estimated delivery date is Aug 7th. For further tracking information, we will send you by email.
Kindly appreciate your patience on it.
Dear customer
Thanks for bringing this to our attention. After checking, it shows the package was delivered. May we confirm if you received it?
Should you have any other questions or concerns, please feel free to contact us.
Been over a month since I placed the order and still haven't received it useless customer care
Pascal Design 回复2025-08-01
Dear customer,
We apologize for the inconvenience. After checking, the package is on the way, the estimated delivery date is Aug 2st.
For more details, we will send you the email. Kindly remind you to check and reply to us.
Should you have further questions or concerns, please feel free to contact us.
If I could give negative stars I would.
Scam all the way around.
This is a Chinese company who fronts a store in California.
Nothing else to say except, DO NOT order from them.
Pascal Design 回复2025-08-01
Dear Diane,
Thank you for reaching out to us.
To assist you promptly, could you please provide your order number, email address, or even a screenshot of your payment confirmation? This information will help us locate your order efficiently.
We look forward to your response and are here to provide any necessary support.
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