PASCAL, a lab grown diamond jewelry brand, is inspired by a renowned 17th-century French philosopher who recognized the power of pressure. We believe that, like diamonds, strength and beauty can be found in overcoming intense obstacles, and we aim to convey this message to Gen-Z through our fashion pieces.
以上内容由商家自行提供，未经平台核实。Pascal Design（pascaldesign.com）在 OK.one 的综合评分为 3.4 分（满分 5 分），基于本站收录的 389 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：60% 给出 4 星及以上，同时 35% 打了 1 星；商家回复了 74% 的差评；评价主要围绕客户服务、质量。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning product design, high-end quality, and beautiful packaging that make every purchase feel very special, durable, and elegant. Consumers also deeply appreciate the extremely helpful support team, noting that product replacements and sizing issues are handled smoothly and efficiently. However, some people mentioned experiencing frustrating delays with order fulfillment and very slow communication when trying to reach customer service teams for assistance. A few reviewers also noted receiving items that were damaged or completely tarnished within a short period, leading to prolonged resolution processes.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。my item was ordered over two weeks ago, and i still haven’t recieved it.
Dear customer, We apologize for the inconvenience. After checking, the package is delivered on July 29th. For more details, we will send you the email. Kindly remind you to check and reply to us. Should you have further questions or concerns, please feel free to contact us.
Absolutely took too long I still haven’t received my purchases
Dear customer, We're truly sorry for the delay and any inconvenience this has caused. We deeply appreciate your patience and understanding as we work to make things right. Shipping delays can sometimes occur due to the high volume handled by our logistics partner, but please rest assured, and we’ve already reached out to them directly to help speed up the delivery of your package. Thank you again for bearing with us. If there’s anything else we can do to assist you in the meantime, please don’t hesitate to reach out. We’re here for you.
No shipment update in 6 business days and no response from customer service After getting into contact with customer service, they provided updates to shipping and item was shipped on time. The watch looks great!
Dear customer, We're truly sorry for the delay and any inconvenience this has caused. We deeply appreciate your patience and understanding as we work to make things right. Shipping delays can sometimes occur due to the high volume handled by our logistics partner, but please rest assured, and we’ve already reached out to them directly to help speed up the delivery of your package. Thank you again for bearing with us. If there’s anything else we can do to assist you in the meantime, please don’t hesitate to reach out. We’re here for you.
I have received a jewel (ring) that is far from what was advertised on the website. I have sent an email on July 12th to return the ring, which is unused, and be reimbursed accordingly. I haven't received any answer from the customer service despite my numerous emails. Pascal Design, will you take accountability and answer my emails ?? The order number is 5498179. I am really tired of waiting for an answer and have never been treated this bad by a customer service before.
Dear customer We apologize for the inconvenience. We just provided you with the return shipping address via the email, kindly remind you to check and reply to us. You can send the package back to us on your own. Once we receive your package, we will proceed with the refund for you. Thanks
Ring is peeling and dull already. Very cheap materials. Gumball machine junk.
Dear customer Thanks for bringing this to our attention. We apologize for the inconvenience. We have sent you the solution via email, kindly remind you to check and reply to us. We appreciate your understanding and look forward to resolving this matter to your satisfaction.
HORRIBLE customer service. I cannot believe how many emails I have sent without a reply or some kind of progress. I am just looking to get a return label because the ring I ordered was too small. I have been sending emails almost daily since July 6th! After reading these reviews, it seems like a common issue! I will not be ordering from this company ever again! Pascal Designs, if you are seeing this, my order number is 5511659 and I need a return label!
Dear customer We apologize for the inconvenience. We have provided you with the return shipping address on July 22th, you can send the package back to us on your own. Once we receive your package, we will proceed with the refund for you. Thanks
All of the watches are gorgeous and the company keeps you up to date on your purchase. However one of my Pelvini Valore is not working well. Other than that, the gold bracelets are too thin. I love the iced one though. So thank you Pelvini.
I received a Pascal watch as a Father’s Day gift, and within a very short time, it stopped working properly. The watch was clearly defective, and I immediately reached out to customer service—including photos showing the damage—to ask for a resolution. Despite multiple emails, I have yet to receive any response. The lack of accountability and customer care is extremely disappointing, especially from a company that markets itself as premium. I was planning to wear the watch on an upcoming birthday trip, but now I’m left with a broken product and silence. I hope Pascal Design takes this feedback seriously. A good product means nothing without reliable customer service to back it up. — Nais Cameron
Dear customer Thank you for bringing this to our attention. Could you please provide your order number, email address? This information will help us locate your order efficiently. Also please shoot a short video (1-2 minutes) showing the following steps: 1.Adjust the watch by pulling out the crown and pushing it back in. 2.Wait for the time to move. This video will allow our team to identify the problem. We look forward to your response and are here to provide any necessary support.
I am on day 24 of asking for a return label. I have emailed, called, and submitted all required information. I am told that my case was forwarded to the returns department for the last two weeks when I can get someone on the phone. Nothing happens. There is no response to my emails even though I am told to email. There is no response on WhatsApp even though they have a business account. Pascal please look up order 50192 and send a return label. The order number is in the subject line of ALL the sent emails. 24 days of asking is unheard of and poor follow through. I have never been treated like this by a business. Ever.
Dear customer We are so sorry for replying you not in time. Could you please check and reply to us? Because we just sent you the return label by email, please be assured that once we received your package, we will proceed to refund issue for you as soon as possible. Also we have provided you with the compensation as long time waiting. Hope you can accept it. Should you have any other questions or concerns, please feel free to contact us.
Full support for Fran in his claim against Pascal Design I read about the case of Fran (user: spacetimereloj gmail.com), who worked with Pascal Design and never received the agreed payment, even though he delivered the work and it was approved by the brand. This kind of behavior is unacceptable from any serious company. Brands must honor their agreements, especially when they benefit from someone else's work to promote their products. I fully support Fran for speaking out and exposing this situation.
I ordered a ring. The stone was nice but the band too big and orange. I asked for a return. It’s. It’s been almost a month of trying to return it. 30 emails later asking me if I’m sure, plus I’ve already sent in the requested photos and address information, still waiting to get the shipping info. I’ve called (there is rarely an answer) and been told the return label is being processed, then I get yet another email asking me if I’d like to exchange. I’ll hear nothing for a week, get no response and then it starts over. I’M 20 DAYS IN!! They are NOT hassle free returns! Out of 60 days, be prepared for the run around!!
Dear customer We are sorry for the inconvenience that you are encountering. In order to better assist you, could you please provide your order number, email address, so that we can locate your order? Looking forward to your reply and we are here to hep you resolve it.
Pascal Design Scammed Me This message is addressed to the General Manager of Pascal Design and the leadership of the company. I was contacted by your marketing department to create a promotional video for your watches. The agreement was clear: you offered me payment in exchange for my work, and I accepted through a legally binding online contract. I did my part. I created the content, submitted it on time, got it approved by your team, and published it on my platform — where I have nearly a million subscribers. I was told the payment would arrive within a few days. But it never did. Weeks went by. Then months. I followed up by email several times — with no response. Finally, someone replied. They apologized. They said the person handling my project had been fired, and that all the files had been lost from their computer. Am I really supposed to believe that? After all that time, they told me they could only pay 15% of what was agreed. That’s not just disrespectful — it’s an insult. I fulfilled my end of the deal. They didn’t. I feel I was deliberately misled and used. --- 📣 To the leadership of Pascal Design: Are you aware of how your marketing team operates? Do you know that people inside your company are making creators like me go through this? Do you care about your reputation? About how your brand is perceived? Because if you don’t treat the people who promote your watches with respect… How can customers trust you? --- I’m sharing my experience publicly so others can be aware. I know I’m not the only one this has happened to. To other creators: Be careful. Don’t fall into the same trap I did. Let’s see if Pascal Design responds here — or stays silent, just like they did with all my emails and reminders. 👉 Pascal Design scammed me. And I won’t stay silent.🇪🇸
I would never purchase from this site again! Only advice to new customers, do not purchase with express shipping because that is a joke. I tried reaching out to customer support, their Instagram page and even their website number. Unresponsive. I ordered the paradoxe watch 5/29/25 and didn’t receive it until today 7/2/25. The material is super cheap is not worth the amount spent. Their website presents themselves as the most luxurious professional business and it’s just a scam. Don’t bother
I’ve seen the reviews and backlash this brand has received so I wanted to give my honest review because my chain/pendent came in. First, It did take almost 4 weeks but I was notified with text messages and emails of the progress. Second, the material of the 18k chain is pretty decent. The chain feels decently heavy. I love how yellow it looks but others may not. Lastly, the pendent was so much more smaller than the photo. Due to that I can’t attach it to my chain which really sucks because it’s so beautifully made. Overall, l had a decent experience. Will I buy from them again? No, I won’t and I don’t think you should either. I feel like I got somewhat lucky because most peoples reviews are negative. You may not have the experience I have so save yourself the time, stress & money.
AVOID AVOID! Took my money (£1300) items didn’t show up and they ignore all emails and a generic reply comes through every now and then 2 months later! Absolute fake company sending some china!!
Don't buy from Pascal!!! It's not worth the hassle. I bought the hoop earring set with the jade gemstones - one of the hoop earrings was broken and didn't close, the clasp was loose. Also, THE GEM STONES DIDN'T FIT ON THE HOOPS. The holes were too small to even put on the earrings. It is absolutely insane to me how everything can be "custom" and take 2 weeks to "make" and the product is not even QC'd to make sure everything fits and isn't broken. Going back and forth with customer service has taken about 3 weeks too. Terrible experience, product, and customer service. I had really high hopes for them because I really liked a lot of their pieces. Struggling to get my money back currently
I would give this company a “DO NOT RECOMMEND.” I has been 6 wks now and all I have received is automatic text messages and emails that they are putting on the finishing touches. The messages I get are not even in order because one day I got a message they were getting ready to ship my earrings and a week later I get a message they are meticulously putting on the diamonds “I did not order diamonds” I reported to my credit card and they gave me my money back because the company sure won’t as I messaged several times with no response . RUN FAR, FAR AWAY FROM THIS COMPANY!
DON’T BUY FROM THIS SCAMMER COMPANY .. I wouldn’t even give one star..I've ordered an expensive watches through this page about 1 month and half ago and the shipment never arrived.The customer services don't answer my emails.
Paid $110 dollars for a silver ring with a gold colour on top had it on for 1 day and the ring looked 100 year old, I work in an office so the ring wasn’t working very much but by the end of the day the scratches we’re unbelievably visible, in big lettering 18k gold and tiny writing plated😡, spend your money on something worth it people, the website looks good doesn’t make the products good
Been weeks since I’ve ordered my nearly 700$ worth of products. No response, only automated emails. I’m so disappointed, I have ordered it considering the shipping time they provided for a special event and nothing…
共 389 条符合条件的评价
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